Mack Butler | Page 10

Took my 2003 Passat in for a heater core change. They change the heater core 5k and then proceeded to continue to drive my car and overheat it repeatedly until they ruined the motor. Car ran fine They change the heater core 5k and then proceeded to continue to drive my car and overheat it repeatedly until they ruined the motor. Car ran fine when I took it in, it just had antifreeze in the passenger floorboard. They called me months later and said the car was ready to go. I picked it up on a Saturday and got approximately 10 miles down the road and the temperature started climbing antifreeze pouring out everywhere. Luckily I was by the Lowell exit and coasted off the exit and made it to a parking lot. Called them on Monday and told them they needed to go tow it back and fix it right. After that they repeatedly drove it trying to get it to not overheat. Finally they called me and told me they had to take the head off because a cylinder had too much compression. At that point they called me back weeks later and told me the motor was bad the head was warped and a new motor would be 9k to $12k used. I told them I would just pick up the car and asked if it was it put back together and they said they weren’t going to put it back together they were just gonna give me a pile of parts. After some words and me telling them that wasn’t going to work, they agreed to put the motor back together, God knows if it’s even right. I wouldn’t send my ex-wife to this dealership and I can’t stand that xxxxx. I drove this car every day to work and back and it ran fine. Didn’t burn any oil, didn’t leak any antifreeze until the day I noticed it in the floorboard of my passenger seat Worthless, lying Service Dept. Incompetent mechanic shop. And yes, I have all this in text and emails. More

by Jamie Sawyer. Verified Customer Verified Customer

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It took three hours to do an oil change! Tech did not use correct tools. Tech did not use correct tools. More

by LEGENDTREKS Verified Customer Verified Customer

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Service was wonderful. Work done on car explained thoroughly, including future services. Thank you for great service! Work done on car explained thoroughly, including future services. Thank you for great service! More

by CARCB49 Verified Customer Verified Customer

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Crain is always very helpful. They complete my service much faster than any other dealership I have been to and are super sweet while doing it. They complete my service much faster than any other dealership I have been to and are super sweet while doing it. More

by TRINITYFTIPTON Verified Customer Verified Customer

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Was quoted an extremely high price on an alignment. Also my center console issue was not addressed and the reasoning behind not correcting the issue was vague. Also my center console issue was not addressed and the reasoning behind not correcting the issue was vague. More

by MDALEIII Verified Customer Verified Customer

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Easy to schedule service online. Outdoor waiting area with seating would be nice. Mack was friendly and professional. Outdoor waiting area with seating would be nice. Mack was friendly and professional. More

by Jennifla Verified Customer Verified Customer

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There price was way to high and u had a 89. 97 coupon and it was still 124. And snow change 97 coupon and it was still 124. And snow change More

by PCARRH Verified Customer Verified Customer

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I took my car for an oil change and to have the convertible top fixed. A part had to be ordered for the top and no one ever called to let me know it had come in so I have to wait an additional seve convertible top fixed. A part had to be ordered for the top and no one ever called to let me know it had come in so I have to wait an additional several weeks to get in and get it fixed and they told my husband they weren’t even sure the part that was ordered which cost $1900 will fix the problem. Very very frustrating More

by LAURA-DIANE Verified Customer Verified Customer

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Worst possible customer service. Absolutely excruciating and inexcusable experience. So much so we sold the VW within 48 hours of getting it back Absolutely excruciating and inexcusable experience. So much so we sold the VW within 48 hours of getting it back More

by k Verified Customer Verified Customer

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Excellent services and very friendly and helpful each time I go there Quick sevice and cleanly waiting room. time I go there Quick sevice and cleanly waiting room. More

by Thojod Verified Customer Verified Customer

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