Mackenzie Hansen
Mackenzie Hansen at Lenoir City Ford, Inc.

Mackenzie Hansen

Manager

Lenoir City Ford, Inc.

775 US-321
Lenoir City, TN 37771

4.9
249 Reviews
4.9

249 Reviews

Write a Review

Dealership Experience

9 yrs

Industry Experience

9 yrs

249 Reviews of Mackenzie Hansen

October 08, 2025

Dealership Rating
Employee Rating

Our salesman was very professional and was very easy to buy from. I gave them very high marks. More

by foodranger1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Jenkins

October 01, 2025

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Employee Rating

Stop putting license plate holders on the fronts of vehicles you are damaging the cars before they are purchased and causing people to have to buy new bumpers/grills etc. with that being said Pete Clay More

by Christy Garner
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Pete Clay

September 16, 2025

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Employee Rating

No Haggle pricing is quite nice and right in range depending on the vehicle condition. Willing to work with the trade and dealer financing through my Credit Union was a bonus. Always kind and attenti More

by colwelltn
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

September 09, 2025

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Arrived 30 minutes before closing after a 2 hour drive and Cecil had everything ready to go to speed up the process. He spent time going over car features and functions while the admin office got the fina More

by CLSHORES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cecil Ball, Mark Hester

August 26, 2025

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Employee Rating

Everyone was very kind and helpful. Everyone made the process quick and easy. I can’t thank everyone enough for all their help. More

by iyamchuk
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Andrea Mejia

August 20, 2025

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Employee Rating

I've purchased 6 vehicles here & have never had a bad experience. If any issues have came up they have been taken care of without hesitation. I've personally never had any of the sales team give off that More

by Jaydub
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

August 12, 2025

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I am a repeat customer several times over, driving in from out of state. The customer service, value, and complete efficiency at Lenoir City is second to none. More

by SKF
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Pete Clay

July 19, 2025

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Employee Rating

All was very professional and great to work with! Pete Clay was an excellent salesman not pushy just a pleasant to work with More

by Tcrk
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Pete Clay

July 17, 2025

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Employee Rating

They’re crooks who’s word mean nothing! Pete was nice and professional but that’s about it More

by tevans8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jul 17, 2025

Lenoir City Ford, Inc. responded

Hello TEVANS8...I am glad we were able to help your grandson out. It has always been our policy to offer extended coverage to our consumers so they may protect their investment. In this instance, because your relative was purchasing a high mileage truck, we stressed the importance of purchasing such a plan so if he were to have any issue, then he would have the warranty coverage, so he would not have to come out of pocket for a repair. We even shared the cost for average repair expenses during the 1st year of ownership for those who do not purchase any protection. You persuaded the actual buyer to NOT purchase the coverage for his truck after we urged him to 3, or 4 times. I understand you may feel a little guilty over telling him not to purchase the coverage and then he ended up with a problem, but your displaced anger is inappropriate in a public forum and does not shed a positive light on you. We cannot be held accountable for your decision to advise someone else on how to protect, or not protect their property. The GM who you gave 2 stars, went over and above covering $3,000 of the repairs for the truck, and over allowed on the trade value so we could help him trade into another truck with lower mileage and this time he didn't listen to you...he did buy extended coverage which means he now has peace of mind protection. When your grandson left this time he was extremely happy, so your feedback here is completely discredited, though we do understand your frustration...it has not been a picnic for us either.

July 15, 2025

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Employee Rating

I really enjoyed the buying experience. These people were very helpful and knowledgeable about the vehicle. The hospitality and friendliness was amazing. More

by JCLTRUCKING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pete Clay

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