Mackenzie Smebak | Page 11

They provided quick, honest service and a nice waiting area during my time there. Thank you area during my time there. Thank you More

by rebeccagrace17 Verified Customer Verified Customer

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Mackenzie is the best! She doesn't try to upsell you on anything your vehicle does not need. Highly Reccomended. She doesn't try to upsell you on anything your vehicle does not need. Highly Reccomended. More

by schrade Verified Customer Verified Customer

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Came in for oil change and got in and out fast. I think car was washed,too Asked to have inside windshield washed, but that didn't happen. Would be nice to do that for elderly people that can't r I think car was washed,too Asked to have inside windshield washed, but that didn't happen. Would be nice to do that for elderly people that can't raise their arms up enough to do that. Just a suggestion!!. More

by roconnor12 Verified Customer Verified Customer

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Everything was done in a very timely manner, and my Jeep was also nice and clean! was also nice and clean! More

by ANGELKISSES5695 Verified Customer Verified Customer

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I brought our Jeep Wrangler in because the right side seems to be leaning and noticed that the right front fender is pulling away from the hood and a few other issues with the jeep. We had the appointmen seems to be leaning and noticed that the right front fender is pulling away from the hood and a few other issues with the jeep. We had the appointment scheduled for Tuesday July 19th at 7:15am and didn't get our Jeep back until Friday July 22nd. The problem was the call center did not relay all the information I had scheduled for our service repairs. The most important matter was I informed the call center that our vehicle was still under the mileage warranty but we would not be under warranty by the time of our appointment. The was never relayed to Hudson Chrysler and our service writer, Mackenzie. After speaking with Mackenzie and getting all the information to her that we had for our service appointment she was able to get things going. After the second day, Mackenzie informed us that the fender issue was not going to be covered by the factory warranty because the "Body Guy" stated it was not a factory defect. He stated the bracket that was broken was not a common issue and that it must have been caused by the user or someone else. I can tell you that this Jeep has never been offroad, hand washed, never abused in any way and there is no way this was caused by my wife or myself. This was not noticed when we purchased the vehicle because I spent over an hour looking over this vehicle and the fender issue is quite noticeable. We are also noticing that the vehicle tips to the right and I have pictures to show anyone that is willing to look at them. The technician that performed the work we needed did an amazing job and Mackenzie was an awesome service writer to work with and we will definitely work with her again in the future. However, we are not happy about the fender issue and will be pursuing the matter further for factory warranty repair. If there is anything Hudson Chrysler can do to help ensure this is covered under factory warranty, we would greatly appreciate the help. More

by ERIC@SPARTANDETECTIVES.COM Verified Customer Verified Customer

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Excellent Service and they really go the extra mile to keep you informed. Their customer facing technology is excellent and the people are even better. keep you informed. Their customer facing technology is excellent and the people are even better. More

by brettfrith Verified Customer Verified Customer

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Excellent customer service. Was kept informed throughout process. Easy to schedule appointment. This place is great! Was kept informed throughout process. Easy to schedule appointment. This place is great! More

by spopelka Verified Customer Verified Customer

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The staff is very friendly and helpful. I appreciate their flexibility, as I was running a few minutes late. Thank you for the great service! I appreciate their flexibility, as I was running a few minutes late. Thank you for the great service! More

by ldl089 Verified Customer Verified Customer

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The staff is helpful when I go to the service department. They keep on top of items that may be covered under warranty. They keep on top of items that may be covered under warranty. More

by Karen L Johnson Verified Customer Verified Customer

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Customer service is always top notch. It's a pleasure to do business with Hudson Dodge/Chrysler. It's a pleasure to do business with Hudson Dodge/Chrysler. More

by JHB3065 Verified Customer Verified Customer

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