Macy Bosma | Page 2

I broke down and called all frazzled. They took my car, found the problem and fixed it the next day. Coming from the island they helped and figured out the easiest way for me to get it ba They took my car, found the problem and fixed it the next day. Coming from the island they helped and figured out the easiest way for me to get it back!! Would definitely recommend More

by hufseymiller Verified Customer Verified Customer

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It was awesome, quick service, and the staff there were so easy to talk to. I got more for my car than expected. We love our vehicle Ty so easy to talk to. I got more for my car than expected. We love our vehicle Ty More

by BDAVIS00135 Verified Customer Verified Customer

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Jesse and Caleb both do a very good job in the service department and are very accommodating department and are very accommodating More

by m.slivinsky67 Verified Customer Verified Customer

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Pleasant staff, quick to answer any questions I had. Jesse did a great job with keeping within my budget. Jesse did a great job with keeping within my budget. More

by SIMPLYJOJO22 Verified Customer Verified Customer

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We were very disappointed with how our Ford warranty claim was handled by Key Ford. While traveling to Florida, the tail light on our truck stopped working because of a burned-out light on our traile claim was handled by Key Ford. While traveling to Florida, the tail light on our truck stopped working because of a burned-out light on our trailer. To safely continue our trip, an RV repair shop performed a temporary wiring bypass/jumper so we could get back on the road to the Florida Keys. Once in Florida, we took the truck to a Ford dealership for evaluation and repair. They determined the trailer module needed replacement, which was covered under warranty. However, we were also told that Ford had advised the service technician that the truck needed a B096 cluster replacement. Because we had travel plans, rental concerns, and needed to return to Maine, we decided to wait and address the cluster issue once we got home. During the drive back, the truck’s right blinker continued blinking rapidly, which reinforced our belief that the B096 cluster replacement was necessary. After returning to Maine, we brought the truck to Key Ford, our original dealer. After inspecting the vehicle, they determined that the only issue was the temporary wiring jumper that had been installed by the RV repair shop to get us safely back on the road. They fixed the problem and concluded that the B096 cluster did not actually need replacement. Our frustration comes from the fact that we were then charged $270 in labor because the temporary repair had not been performed by a Ford dealer. We understand policies regarding outside repairs, but this was an emergency roadside situation done strictly to allow us to travel safely. We also feel there was confusing communication between the Florida Ford dealer, Ford corporate guidance, and Key Ford regarding whether the B096 cluster replacement was actually necessary. In the end, the issue turned out to be the temporary wiring repair, not the cluster itself, yet we were still left paying out of pocket for what we believed was related to the original warranty concern. We expected better clarity, consistency, and customer support throughout this process. More

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Good people good service They are easy to work with got my truck back in good time my truck back in good time More

by STERNBERG_TIM Verified Customer Verified Customer

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They were willing to work with me even though the warranty was over Thank you ?? warranty was over Thank you ?? More

by njturk Verified Customer Verified Customer

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Very helpful. Polite. Friendly It was a relief not to have to worry about a vehicle to use. They did it all for me Polite. Friendly It was a relief not to have to worry about a vehicle to use. They did it all for me More

by BJSMITH92769 Verified Customer Verified Customer

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5. Jesse was great to deal with. Explained the process and step by step what was happening. I would come back and am looking at purchasing another vehicle from your family of dealerships and step by step what was happening. I would come back and am looking at purchasing another vehicle from your family of dealerships More

by PAUL@1MILLBELFAST.COM Verified Customer Verified Customer

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Thanks for the contact and even though I did not bring my car in for service, my friend who did was happy with how he was treated. car in for service, my friend who did was happy with how he was treated. More

by Holly Verified Customer Verified Customer

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