Macy Bosma | Page 2

We were very disappointed with how our Ford warranty claim was handled by Key Ford. While traveling to Florida, the tail light on our truck stopped working because of a burned-out light on our traile claim was handled by Key Ford. While traveling to Florida, the tail light on our truck stopped working because of a burned-out light on our trailer. To safely continue our trip, an RV repair shop performed a temporary wiring bypass/jumper so we could get back on the road to the Florida Keys. Once in Florida, we took the truck to a Ford dealership for evaluation and repair. They determined the trailer module needed replacement, which was covered under warranty. However, we were also told that Ford had advised the service technician that the truck needed a B096 cluster replacement. Because we had travel plans, rental concerns, and needed to return to Maine, we decided to wait and address the cluster issue once we got home. During the drive back, the truck’s right blinker continued blinking rapidly, which reinforced our belief that the B096 cluster replacement was necessary. After returning to Maine, we brought the truck to Key Ford, our original dealer. After inspecting the vehicle, they determined that the only issue was the temporary wiring jumper that had been installed by the RV repair shop to get us safely back on the road. They fixed the problem and concluded that the B096 cluster did not actually need replacement. Our frustration comes from the fact that we were then charged $270 in labor because the temporary repair had not been performed by a Ford dealer. We understand policies regarding outside repairs, but this was an emergency roadside situation done strictly to allow us to travel safely. We also feel there was confusing communication between the Florida Ford dealer, Ford corporate guidance, and Key Ford regarding whether the B096 cluster replacement was actually necessary. In the end, the issue turned out to be the temporary wiring repair, not the cluster itself, yet we were still left paying out of pocket for what we believed was related to the original warranty concern. We expected better clarity, consistency, and customer support throughout this process. More

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Good people good service They are easy to work with got my truck back in good time my truck back in good time More

by STERNBERG_TIM Verified Customer Verified Customer

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They were willing to work with me even though the warranty was over Thank you ?? warranty was over Thank you ?? More

by njturk Verified Customer Verified Customer

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Very helpful. Polite. Friendly It was a relief not to have to worry about a vehicle to use. They did it all for me Polite. Friendly It was a relief not to have to worry about a vehicle to use. They did it all for me More

by BJSMITH92769 Verified Customer Verified Customer

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5. Jesse was great to deal with. Explained the process and step by step what was happening. I would come back and am looking at purchasing another vehicle from your family of dealerships and step by step what was happening. I would come back and am looking at purchasing another vehicle from your family of dealerships More

by PAUL@1MILLBELFAST.COM Verified Customer Verified Customer

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Thanks for the contact and even though I did not bring my car in for service, my friend who did was happy with how he was treated. car in for service, my friend who did was happy with how he was treated. More

by Holly Verified Customer Verified Customer

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Unfortunately every visit is a misadventure. I am sorry that Ford forces me to come in. Your team that checks me in and out are doing their best but other than that it's been frustrating doing I am sorry that Ford forces me to come in. Your team that checks me in and out are doing their best but other than that it's been frustrating doing anything with Ford. After over 20 years driving Fords I am struggling with the fees and lack of extra touches to keep their clients with them. Again the folks working to check me in and out are doing fine! The company, their easily broken parts and extra fees are off putting. More

by am brooks Verified Customer Verified Customer

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Macy made the whole experience most tolerable. She is a great attribute to key Ford. Treat her well! I am troubled by the billing method of Key ford of charging 'book' rates for service rather tha She is a great attribute to key Ford. Treat her well! I am troubled by the billing method of Key ford of charging 'book' rates for service rather than for the actual time spent. More

by billkconsulting Verified Customer Verified Customer

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They are always amazing and I would highly recommend them to my friends and family to my friends and family More

by OZZMANCOMETH83 Verified Customer Verified Customer

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Excellent, friendly and knowledgeable, from sale to service. Only regret is that I didn’t buy from them sooner!! Can’t imagine going anywhere else going forward. service. Only regret is that I didn’t buy from them sooner!! Can’t imagine going anywhere else going forward. More

by debby904 Verified Customer Verified Customer

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