The service department always takes care of any problems
we have with our Ram ( 1st problem in 2 years). This time there was debris in the windshield Washer line.
we have with our Ram ( 1st problem in 2 years). This time there was debris in the windshield Washer line.
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by southet
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2025 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
We're glad to hear that our service department continues to take great care of your Ram, even with the rare issue. Thank you for trusting us—we appreciate your support!
Recent service was handled very well.
Was kept updated on status of repairs or any changes.
Was kept updated on status of repairs or any changes.
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by theresamgill
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2025 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
We're glad to hear your service experience went smoothly and that you were kept informed throughout the process. Thank you for your feedback and support!
Excellent service and hospitality, Madison was very kind
and respectful. Would encourage anyone to go there.
and respectful. Would encourage anyone to go there.
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by alwaysfairley505
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Leah Sudduth
Feb 22, 2025 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
We're delighted to hear about your excellent service experience with Madison and that you found her to be kind and respectful. It's wonderful that you'd recommend our hospitality to others. Thank you for your encouraging words!
The service at Walt Massey is consistently excellent.
I will continue to have my new truck serviced by them in the future.
I will continue to have my new truck serviced by them in the future.
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by Donnie Goff
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Leah Sudduth
Feb 20, 2025 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
We're thrilled to hear that you've had consistently excellent service with us at Walt Massey! Knowing that you plan to continue using our services for your new truck is the highest compliment we can receive. Thank you for your trust and loyalty, and we look forward to providing you with top-notch service in the future.
I had to call multiple times to get updates on my vehicle
while at the dealer. Multiple calls would go unanswered, and when I left messages not returned. Vehicle was there 3 weeks and if I had not checked in
while at the dealer. Multiple calls would go unanswered, and when I left messages not returned. Vehicle was there 3 weeks and if I had not checked in, would probably still be there.
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by Duvalldavid28
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Leah Sudduth
Feb 01, 2025 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
Thank you for your feedback. I’m sorry to hear about the difficulty you experienced getting updates on your vehicle. That’s not the level of communication we strive for, and I understand how frustrating that must have been.
Our General Manager, Phillip Pogue, would like to apologize for the inconvenience personally and ensure that you have a direct point of contact moving forward. If you ever have trouble reaching someone in the future, please feel free to call or text him directly on his cell, 601-466-8474, and he’ll be happy to assist.
We appreciate your patience and the opportunity to improve. Thank you for bringing this to our attention.
Great place to have vehicles serviced.
Clean friendly atmosphere. I will continue to get service there.
Clean friendly atmosphere. I will continue to get service there.
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by darlenesteele67
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Leah Sudduth
Jan 30, 2025 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department and enjoyed the clean, friendly atmosphere. We appreciate your loyalty and look forward to serving you again in the future!
Visit was good and i was in and out in the same day.
Thanks for the quick service
Thanks for the quick service
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by WRHYMES
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Leah Sudduth
Jan 28, 2025 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
Thank you for your feedback! We’re glad to hear your visit went smoothly and that you were able to get in and out on the same day. We appreciate your kind words and look forward to helping you again!
The dealership is very efficient in handling costumers
and fixing their problems with their cars
and fixing their problems with their cars
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by bceclifton
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Leah Sudduth
Jan 18, 2025 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
Thank you for your thoughtful review! We’re thrilled to hear that you found our dealership efficient in addressing your needs and resolving issues with your car. Providing excellent service is our top priority, and we’re grateful for your feedback. We look forward to serving you again! 🚗😊
When making appointment very friendly staff member and
made appointment convenient for me. Thanks walt massey
made appointment convenient for me. Thanks walt massey
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by sharon_1981
Verified Customer
Verified Customer
Other Employees Tagged:
Leah Sudduth
Jan 17, 2025 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
Thank you for your kind words! We’re so glad to hear our team made scheduling your appointment easy and convenient. Your satisfaction is our priority, and we appreciate you choosing Walt Massey. We look forward to helping you again in the future!
The workmanship has always been very good.
Your staff are always courteous and helpful. I’ll keep using you.
Your staff are always courteous and helpful. I’ll keep using you.
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by Tina
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2025 -
Walt Massey Chrysler Dodge Jeep RAM Lucedale responded
Thank you for your kind words and loyalty! We’re so glad you’ve been pleased with our workmanship and that our team has provided courteous and helpful service. We truly appreciate your trust in us and look forward to serving you again! 😊
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