Madison Giordano | Page 7

Madison did a GREAT joB GETTING ME IN AND OUT WITH IN THE TIME SHE TOLD ME IT WOULD TAKE. TIME SHE TOLD ME IT WOULD TAKE. More

by GUTENSTEIN Verified Customer Verified Customer

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Brandon is a great service advisor! He is always helpful and I trust his recommendations. He is always helpful and I trust his recommendations. More

by aboyle03 Verified Customer Verified Customer

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Brock and Jake really helped with a difficult situation and it was greatly appreciated! Excellent customer service and communication. and it was greatly appreciated! Excellent customer service and communication. More

by Dkszoke1 Verified Customer Verified Customer

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This is the only dealership that I have ever had a good relationship with no matter what company owns it. relationship with no matter what company owns it. More

by 126203 Verified Customer Verified Customer

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I drive 40 plus miles to have my car serviced because of North Subaru’s service. Honest service! North Subaru’s service. Honest service! More

by MWGEE68 Verified Customer Verified Customer

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I really enjoy having my car serviced and taken care of at North Tampa Subaru. at North Tampa Subaru. More

by MNWHITE7768 Verified Customer Verified Customer

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Good pricing and good customer service worked with me well and got me an offer I was happy with. well and got me an offer I was happy with. More

by Fastshark69 Verified Customer Verified Customer

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Very nice car buying experience, relaxed and no hidden fees. Rapid process with a professional sales team team. fees. Rapid process with a professional sales team team. More

by S I 76 Verified Customer Verified Customer

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Dealership is fine, just would never buy a Suburu again have spent 12k over 2 years in maintenance have spent 12k over 2 years in maintenance More

by tmdahnert10 Verified Customer Verified Customer

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I have very little faith in work done at this dealership. Every time I bring in my Crosstrek to get work done, I leave with a new issue and a plethora of phone calls that are nothing but lip service about ho Every time I bring in my Crosstrek to get work done, I leave with a new issue and a plethora of phone calls that are nothing but lip service about how they want to make it right. None of their departments communicate with each other and it is apparent with the erratic attempts at follow-up that do not result in a better experience. My experience with Madison was that she is rude, condescending and doesn't listen to understand. She put my vehicle through absolutely unnecessary tests that put additional wear and tear on my vehicle and price gouged me on tires. While Brock is phenomenal at the customer-facing role, the lack of thoroughness of the individuals working on the vehicles is apparent and makes having a great experience near impossible. Kim, or whoever calls after each visit is a waste of a salary or isn't properly linked into the customer system to be able to see notes prior to calling and asking about my experience. Calling and asking after I had to return my vehicle and switch customer service reps is honestly infuriating and a waste of my time. You already should have thorough notes in your system, in regard to my service, and review that information prior to calling me. Also, receiving automated marketing emails after a not-so-great service visit is like salt on a wound. If I can't trust you to take care of my current vehicle, why would I consider giving you any more of my money? It is clear that these systems in place are a corporate mandate to check off and not actually utilized to improve overall customer experience. More

by Crosstrek Verified Customer Verified Customer

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