Madison Giordano | Page 8

Dealership is fine, just would never buy a Suburu again have spent 12k over 2 years in maintenance have spent 12k over 2 years in maintenance More

by tmdahnert10 Verified Customer Verified Customer

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I have very little faith in work done at this dealership. Every time I bring in my Crosstrek to get work done, I leave with a new issue and a plethora of phone calls that are nothing but lip service about ho Every time I bring in my Crosstrek to get work done, I leave with a new issue and a plethora of phone calls that are nothing but lip service about how they want to make it right. None of their departments communicate with each other and it is apparent with the erratic attempts at follow-up that do not result in a better experience. My experience with Madison was that she is rude, condescending and doesn't listen to understand. She put my vehicle through absolutely unnecessary tests that put additional wear and tear on my vehicle and price gouged me on tires. While Brock is phenomenal at the customer-facing role, the lack of thoroughness of the individuals working on the vehicles is apparent and makes having a great experience near impossible. Kim, or whoever calls after each visit is a waste of a salary or isn't properly linked into the customer system to be able to see notes prior to calling and asking about my experience. Calling and asking after I had to return my vehicle and switch customer service reps is honestly infuriating and a waste of my time. You already should have thorough notes in your system, in regard to my service, and review that information prior to calling me. Also, receiving automated marketing emails after a not-so-great service visit is like salt on a wound. If I can't trust you to take care of my current vehicle, why would I consider giving you any more of my money? It is clear that these systems in place are a corporate mandate to check off and not actually utilized to improve overall customer experience. More

by Crosstrek Verified Customer Verified Customer

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Madison had a loaner car ready for me when I arrived for my service appointment. I appreciated that so much. She was very professional and very personable so I would rate her performance overall as outstand my service appointment. I appreciated that so much. She was very professional and very personable so I would rate her performance overall as outstanding! More

by SEEMAZ Verified Customer Verified Customer

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Great experience! I was checked in quickly and graciously. All repairs were as expected based on previous recommendations, so there were no surprises. I received a I was checked in quickly and graciously. All repairs were as expected based on previous recommendations, so there were no surprises. I received a text with a video message form the tech with an update and was checked out just as quickly and graciously as i was checked in. More

by Dale S Verified Customer Verified Customer

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Love my Forester! But, love my North Tampa Dealership even more! THE. BEST. Customer Service! But, love my North Tampa Dealership even more! THE. BEST. Customer Service! More

by ELEETAYLOR Verified Customer Verified Customer

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Always ready to assist whenever something is needed. The team usually do what they can to find the earliest available appointment. The team usually do what they can to find the earliest available appointment. More

by joddy24 Verified Customer Verified Customer

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lots of checking in to see how things were progressingre. Lots of follow-up afterward. Lots of follow-up afterward. More

by dfrasca1 Verified Customer Verified Customer

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Very clean and friendly dealership. Everything they say has been done to this used vehicle and it turns out to be a good one I will compliment y'all again. For the great service. I wi Everything they say has been done to this used vehicle and it turns out to be a good one I will compliment y'all again. For the great service. I will recommend your dealership to friends and family More

by Jcmeanstreak7 Verified Customer Verified Customer

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Was very pleased with the service given everything was explained very clearly and the customer service was excellent thank you so much for your service explained very clearly and the customer service was excellent thank you so much for your service More

by afepc48@gmail.com Verified Customer Verified Customer

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Great service team! I do not live close but make the drive because of the trusted service team and conveniences provided. Highly recommend Brandon and the whole team at I do not live close but make the drive because of the trusted service team and conveniences provided. Highly recommend Brandon and the whole team at Subaru of North Tampa. More

by Laristi1 Verified Customer Verified Customer

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