Madison Spencer | Page 2

Very poor communication With the customer doesn't explain in detail. What is covered under extended warranty? Or what will have to pay out-of-pocket every time? Even time i called it was a different price. D in detail. What is covered under extended warranty? Or what will have to pay out-of-pocket every time? Even time i called it was a different price. Does not offer loner vehicles? My truck was there over 3 weeks. More

by castro383 Verified Customer Verified Customer

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I find it a real inconvenience when your car has to kept over multiple days and they do not offer a loaner car. I have never experienced this with any other dealer. over multiple days and they do not offer a loaner car. I have never experienced this with any other dealer. More

by cieradodson10 Verified Customer Verified Customer

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Great customer service. Polite and great price. I would recommend this dealership to any family member. Polite and great price. I would recommend this dealership to any family member. More

by Gonzalezp1990 Verified Customer Verified Customer

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Great people that work inside that will help you walk out with a car the same day. with a car the same day. More

by HARDEMANJARRIEL Verified Customer Verified Customer

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the worst customer service. I bought a truck last year and the grill was stained. They told me they were going to order the grill and it took 4 months so I called to make an app I bought a truck last year and the grill was stained. They told me they were going to order the grill and it took 4 months so I called to make an appointment and asked if I could make the appointment for 2 months and HUMBERTO told me yes, surprise when it arrived. The dealer told me we had to return the part because it had been 2 months and I asked for an explanation and he just laughed and told me ok, I live 90 miles away and that's inconvenient and they told me they were going to reorder the grill and until now I have not received any calls and it has been 8 months since I bought the truck More

by Jorge Verified Customer Verified Customer

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Appreciate the thoughtful service and all the patients given to customers on a regular basis thank you given to customers on a regular basis thank you More

by JEREMYROMEO Verified Customer Verified Customer

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The service dept is great! This is a big reason I keep returning. Lazaro takes great care of the customers. This is a big reason I keep returning. Lazaro takes great care of the customers. More

by seveler Verified Customer Verified Customer

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A new vehicle was purchased. Immediately identified a repair that needed to happen. The repair had to be delayed due to scheduling. Finally got the truck in and they said they re Immediately identified a repair that needed to happen. The repair had to be delayed due to scheduling. Finally got the truck in and they said they repaired it, but it was not repaired. Additionally, during the oil change, they left enough residual oil that it was dripping on the concrete after I got back from picking it up. They pleasantly told me to bring the truck in and they would fix the oil leak but they did not fix the steering issue. Also when I purchased the vehicle it was missing 2 options that said "Dealer installed". They were not installed. I finally got one of them installed at the 7500 mile service but the other still hasn't come off of backorder. I am currently at 22500. Not happy. More

by SP Verified Customer Verified Customer

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Every time I get oil change they do good job on my truck they watch my truck to they watch my truck to More

by rosiecantu6767 Verified Customer Verified Customer

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Was very courteous and helpful with all questions. Really liked our salesperson. Would recommend him. Really liked our salesperson. Would recommend him. More

by tarastammy Verified Customer Verified Customer

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