Maggie White | Page 10

I was able to make an appt for a Saturday for an error message to be then told she did not think they had anyone to do the diagnostic until Monday. I then proceeded to sit there for 3 hours while the did message to be then told she did not think they had anyone to do the diagnostic until Monday. I then proceeded to sit there for 3 hours while the did the 15K maintenance, and then I was given a loaner car since they were going to need to keep my car until Monday so someone could do the diagnostic. I should have been just given the loaner sooner versus wasting my time in the waiting area for three hours More

by WERTZ0 Verified Customer Verified Customer

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Excellent Customer Experience Maggie was there as I pulled in and she assisted me through the entire process. pulled in and she assisted me through the entire process. More

by thatnotary Verified Customer Verified Customer

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They were knowledgeable in investigating my complaints, and was timely in completing my service work and was timely in completing my service work More

by Hondafanatic Verified Customer Verified Customer

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They always treat me respectfully and offer the best assistance for my car. I would definitely come back again. assistance for my car. I would definitely come back again. More

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My last service/ oil change I had up there, they were very kind and the customer service was fantastic! Definitely would recommend this place to family and friends. very kind and the customer service was fantastic! Definitely would recommend this place to family and friends. More

by TREYSKATER524 Verified Customer Verified Customer

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The sales staff the finance staff the service staff all were very knowledgeable and professional. A pleasure doing business without any pressure. were very knowledgeable and professional. A pleasure doing business without any pressure. More

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The wait this time was a little shorter than last time witch is better than last time. witch is better than last time. More

by CHARLES.HOSKIN Verified Customer Verified Customer

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Work was done quickly and ahead of schedule. Called when completed with recommended next services. Called when completed with recommended next services. More

by darenmason7 Verified Customer Verified Customer

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I arrived at 12:50, made an appointment for an oil change with Maggie and reminded her that I will be waiting at dealership. Waited more than 2 and half hours with no explanation. I tried to find Maggie to f with Maggie and reminded her that I will be waiting at dealership. Waited more than 2 and half hours with no explanation. I tried to find Maggie to find out why it is taking so long. Unfortunately, she was not around. I followed up with another Service Advisor and found out no one was covering Maggie's absence. It was ready a lot earlier than later. I paid the bills and left the lot at 3:40 pm. I felt this should have given me free oil change due to long period of waiting. It was extremely poor communication between customers and service representatives. Please do not bother me to make it up such as free oil change or 10% off on next visit. For the last three years that I came for service has gotten worse. Please start improving communication between customers and service representatives. I appreciate taking time to hear me out. Thank you from your disgruntled customer. More

by joenarkon Verified Customer Verified Customer

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Their customer service is very good and oil change costs minimal but wait time is horrendous minimal but wait time is horrendous More

by vanroybenjamin Verified Customer Verified Customer

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