Mahamadou Toure | Page 15

I don’t think you really want me to be honest about my whole interaction but I love my car, the process was extremely irritating. Your staff was all over the place and unprofessional.(Brandon) I was conta whole interaction but I love my car, the process was extremely irritating. Your staff was all over the place and unprofessional.(Brandon) I was contacted by someone asking me to come in the following day but no one knew what I was talking about even tho I had an appointment conformation sent to my text. More

by Jeskac Verified Customer Verified Customer

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Love my new car! There were several of different options! The general sales manager was great and paperwork was easy to fill out! There were several of different options! The general sales manager was great and paperwork was easy to fill out! More

by KML6408 Verified Customer Verified Customer

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Mohammad Toure was our salesman, I would never recommend him or this dealership to anyone. They are nice when you enter the door but the minute you sign anything they no longer feel they need to have any so him or this dealership to anyone. They are nice when you enter the door but the minute you sign anything they no longer feel they need to have any sort of customer service. Here are a list of reasons why I will NEVER do business with Nissan of Richmond ever again 1st - They wait for you to have your credit run to tell you they are adding $5000 as a market adjustment on top of the listed price. 2nd - I requested to only have my credit run once and they stated they only run it once but then my credit report showed they shopped me around and it destroyed my good credit score. 3rd - The finance manager stated you are required to purchase GAP at the time you sign and you must bundle it with an extended warranty. 4th - They set up the Nissan Connect App and they put the wrong VIN number in it. When I called Nissan Connect to let them know the app would not recognize my new vehicle and work they said to go to the dealership to have them fix it. So with that being said we called our insurance company and bank they both stated we could buy gap after the purchase. We called the dealership the next morning and they kept sending us to a full voicemail. We drove the 45 minute ride up there to try to speak to a finance manager and they refused to come out and speak to us. They would call down to the front desk and ask if we were still there. We tried to talk to our salesman about our concerns with our paperwork and Mohammed literally looked right at us and said “it’s a done deal the paperwork is signed and the car is yours”. So they refused to help us fix our paperwork or even try to make anything better. Last when I went to the dealership to have them fix my app and look at the mic for my hands free phone they pretty much told me They can’t do anything about it. More

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they have a good customs Service great car great deal love the service that i got! love the service that i got! More

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Our salesman was wonderful to work with. The whole experience buying the car was not stressful. Every person on the team was great The whole experience buying the car was not stressful. Every person on the team was great More

by BETHBIGGS64 Verified Customer Verified Customer

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The car has many problems and the maintenance service is very bad, fraud, and the appointments are very bad very bad, fraud, and the appointments are very bad More

by yasser Verified Customer Verified Customer

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Horrid experience. False advertising on so many levels. Price went up by $1,700 when I walked in the door from what was on Cars.com and the. They tacked on a $2,989 prep charge. Car did not features that w Price went up by $1,700 when I walked in the door from what was on Cars.com and the. They tacked on a $2,989 prep charge. Car did not features that were advertised. More

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The people that were very friendly very helpful very courteous and I would recommend all my friends to buy a vehicle from them courteous and I would recommend all my friends to buy a vehicle from them More

by ROBINSON1022011 Verified Customer Verified Customer

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This Nissan location is the absolute worse. The staff is very unprofessional and pressuring when it comes to purchasing a car. The customers wants are definitely placed on the back burner here. Terrible exp very unprofessional and pressuring when it comes to purchasing a car. The customers wants are definitely placed on the back burner here. Terrible experience and would never recommend coming to this location. More

by Taylor Verified Customer Verified Customer

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It was a good experience the staff was very welcoming and helpful with my purchase helpful with my purchase More

by holman1 Verified Customer Verified Customer

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