Makayla Drake | Page 6

The best in customer service, I don't speak English, they got the best interpreter for me, it was a great deal, I recommend it to everyone and I will buy from them again, thank you very much to everyone invo got the best interpreter for me, it was a great deal, I recommend it to everyone and I will buy from them again, thank you very much to everyone involved in the purchase of my car More

by vagnerarboite2015 Verified Customer Verified Customer

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Excellent All Around customer service and support. Sales agents are always trying to assist customers. All around grade A+++ Sales agents are always trying to assist customers. All around grade A+++ More

by Libertarian Bob Verified Customer Verified Customer

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No pressure. Very professional. Fast. Happy sales people. Sells excellent and amazing vehicles with great warranties. Very professional. Fast. Happy sales people. Sells excellent and amazing vehicles with great warranties. More

by INGRIDMCCALL57 Verified Customer Verified Customer

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I regret ever stepping into the Hyundai of Fort Myers store to purchase my Elantra. William Karrels waited until after my Credit was ran and Insurance was transitioned to advise me that he did not hav store to purchase my Elantra. William Karrels waited until after my Credit was ran and Insurance was transitioned to advise me that he did not have a spare key for the car I had purchased. He told me I would need to contact the locksmith myself to obtain the key. I made several attempts to contact the locksmith without success. I informed General Manager, Jason Curie, Adan Hernandez, William Karrels,, and Jeffrey Simpson of the issue with ordering and cutting the key. They assured me the issue would be resolved. Last week, Adan told me the key would be ready on 1/10/25. I arrived for my third trip to the Dealership regarding this issue and was informed by Service that the key would not be ready. I have now been waiting 10 weeks for the spare key. This all could have been resolved if anyone mentioned above could have bothered to take 5 minutes to call the locksmith on my behalf, as the locksmith is contracted with Hyundai and not the Consumer. The locksmith's disinterest in my problem is completely understandable. Jason, Jeffrey, William or Adan all had an opportunity to make a difference with this specific Customer Service issue and simply could not be bothered. I've raised the issue with Jason and Jeffrey directly over the past several weeks and have received several hollow, meaningless words and a complete lack of accountability and action. They have been given every opportunity to "make good" on this issue over the last several weeks but simply have not actually done anything. I wasted two more hours at the Dealership today, my third wasted trip to the store since 10/31, including needing to take time off of work for this, and still do not have the key. Again, this is after I went out of my way to confirm everything would be ready today. Clearly, Hyundai, Jason, and his team simply do not care about their customers once they have received their Down Payment and Commission. The complete and utter disrespect that I have been shown at Hyundai since I made my $25,000 purchase is completely reprehensible. Particularly, considering how easy and uncomplicated this issue would be to resolve. I very much look forward to the day that I can trade the car back in so that I never have to do business with Hyundai of Fort Myers every again. More

by dforhecz Verified Customer Verified Customer

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Everyone we met were very friendly and helpful. We had an outstanding buying experience and will be sure to recommend to others. We had an outstanding buying experience and will be sure to recommend to others. More

by rondaltonsemail Verified Customer Verified Customer

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Salesman showed me exactly what I wanted to say I didn’t feel pressured and when I made the decision, I got everything done in one day of course I wish I got a cheaper price, but who doesn’t feel pressured and when I made the decision, I got everything done in one day of course I wish I got a cheaper price, but who doesn’t More

by pem52 Verified Customer Verified Customer

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Our salesperson Issac was excellent. He answered our questions well and was very attentive to our needs. Very good on follow up. We were happy with the deal. One of the best salesperso He answered our questions well and was very attentive to our needs. Very good on follow up. We were happy with the deal. One of the best salesperson ever. A real gentleman. More

by BMWPRELUDE Verified Customer Verified Customer

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Never laid eyes on this Joseph character and everything he told me by phone was inaccurate. People don’t necessarily fail because they’re no good but often because they are not managed effectively. If not he told me by phone was inaccurate. People don’t necessarily fail because they’re no good but often because they are not managed effectively. If not for Cole I certainly would have walked in the end. Had to use rails from totaled car as rails I “paid” for the dealer to install were not there. Car was not recently washed, inside of windshield filthy, and my tires don’t even have valve covers?! Had to purchase from Amazon. Multiple people told me things I was then told they had no right to tell me, what a CLUSTER! More

by Never again Verified Customer Verified Customer

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Experience was great! Everyone was very professional and ready to help with whatever they could. Everyone was very professional and ready to help with whatever they could. More

by livenlaughnlove950 Verified Customer Verified Customer

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Very good service and excellent communication, the waiting room is comfortable, I can't complain, thank you very much waiting room is comfortable, I can't complain, thank you very much More

by CONTRERAS.FJR Verified Customer Verified Customer

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