Makayla Drake | Page 5

Mykeal had great customer service, paid attention to details and I am very satisfied with my purchase. Will always do business with him and Hyundai of Fort Myers. details and I am very satisfied with my purchase. Will always do business with him and Hyundai of Fort Myers. More

by hoodclifton65 Verified Customer Verified Customer

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Our sales person Lillian Castillo was great. She was knowledgeable and very easy to work with. She was knowledgeable and very easy to work with. More

by pcbittner11 Verified Customer Verified Customer

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Muy buen servicio excelente atención estoy muy satisfecha recomiendo a mis familiares y amigos este consesonario recomiendo a mis familiares y amigos este consesonario More

by yalenisvaldes Verified Customer Verified Customer

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Started out great but had a Concern about a missing fuse box cover it's very obvious. I understand car is used but seems like this should have been fixed prior to sale . I have asked sales person 2 x if he box cover it's very obvious. I understand car is used but seems like this should have been fixed prior to sale . I have asked sales person 2 x if he could help no response also reached out to after sales rep I don't see any email from her either.. I was hoping they could get the door from the Subaru dealership next door... More

by dgchrist84 Verified Customer Verified Customer

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Wee had a Great experience. The Sales Manager came over and genuinely provided attentive and great service, valuing our purchase. We had a great sales experience. The Sales Manager came over and genuinely provided attentive and great service, valuing our purchase. We had a great sales experience. More

by stephensnewton Verified Customer Verified Customer

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They were nice . They want to satisfy their customers. It is a main priority of theres They want to satisfy their customers. It is a main priority of theres More

by Valacie Verified Customer Verified Customer

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The best in customer service, I don't speak English, they got the best interpreter for me, it was a great deal, I recommend it to everyone and I will buy from them again, thank you very much to everyone invo got the best interpreter for me, it was a great deal, I recommend it to everyone and I will buy from them again, thank you very much to everyone involved in the purchase of my car More

by vagnerarboite2015 Verified Customer Verified Customer

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Excellent All Around customer service and support. Sales agents are always trying to assist customers. All around grade A+++ Sales agents are always trying to assist customers. All around grade A+++ More

by Libertarian Bob Verified Customer Verified Customer

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No pressure. Very professional. Fast. Happy sales people. Sells excellent and amazing vehicles with great warranties. Very professional. Fast. Happy sales people. Sells excellent and amazing vehicles with great warranties. More

by INGRIDMCCALL57 Verified Customer Verified Customer

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I regret ever stepping into the Hyundai of Fort Myers store to purchase my Elantra. William Karrels waited until after my Credit was ran and Insurance was transitioned to advise me that he did not hav store to purchase my Elantra. William Karrels waited until after my Credit was ran and Insurance was transitioned to advise me that he did not have a spare key for the car I had purchased. He told me I would need to contact the locksmith myself to obtain the key. I made several attempts to contact the locksmith without success. I informed General Manager, Jason Curie, Adan Hernandez, William Karrels,, and Jeffrey Simpson of the issue with ordering and cutting the key. They assured me the issue would be resolved. Last week, Adan told me the key would be ready on 1/10/25. I arrived for my third trip to the Dealership regarding this issue and was informed by Service that the key would not be ready. I have now been waiting 10 weeks for the spare key. This all could have been resolved if anyone mentioned above could have bothered to take 5 minutes to call the locksmith on my behalf, as the locksmith is contracted with Hyundai and not the Consumer. The locksmith's disinterest in my problem is completely understandable. Jason, Jeffrey, William or Adan all had an opportunity to make a difference with this specific Customer Service issue and simply could not be bothered. I've raised the issue with Jason and Jeffrey directly over the past several weeks and have received several hollow, meaningless words and a complete lack of accountability and action. They have been given every opportunity to "make good" on this issue over the last several weeks but simply have not actually done anything. I wasted two more hours at the Dealership today, my third wasted trip to the store since 10/31, including needing to take time off of work for this, and still do not have the key. Again, this is after I went out of my way to confirm everything would be ready today. Clearly, Hyundai, Jason, and his team simply do not care about their customers once they have received their Down Payment and Commission. The complete and utter disrespect that I have been shown at Hyundai since I made my $25,000 purchase is completely reprehensible. Particularly, considering how easy and uncomplicated this issue would be to resolve. I very much look forward to the day that I can trade the car back in so that I never have to do business with Hyundai of Fort Myers every again. More

by dforhecz Verified Customer Verified Customer

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