Malcolm Simons

Joe, the service worker, was amazing. However, my main concern is how everything was communicated. I was there for an hour and a half, and I received updates like, “Oh, they’re washing th However, my main concern is how everything was communicated. I was there for an hour and a half, and I received updates like, “Oh, they’re washing the car. It will be done in 10 minutes.” Yet, I ended up waiting for 40 more minutes with no follow-up after I was processed for a loan car and told to wait in the lobby. An hour later, I found out that I didn’t need the loan car because my car was actually ready, but it somehow wasn’t ready earlier. There was a lack of clarity and communication throughout the process. I waited for an hour and a half under the impression that I would be receiving a loan car, only to discover that my car was finished instead. Nothing was communicated to me regarding the delays in preparing the loan car. The situation could have been handled more efficiently, and clearer communication would have significantly reduced my frustration. More

by romeromusic34 Verified Customer Verified Customer

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This dealership was very helpful and fast when it came to servicing my car and I'm thankful, another dealership said it could have taken a week but they did in less time. Thank you servicing my car and I'm thankful, another dealership said it could have taken a week but they did in less time. Thank you More

by Michelle lavoie Verified Customer Verified Customer

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I always wait for my vehicle to be serviced and the majority of the times they have been done in a timely manner. I like the convenient waiting room. majority of the times they have been done in a timely manner. I like the convenient waiting room. More

by Anne Verified Customer Verified Customer

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Service was quick and excellent. Was informed of any service that was needed and kept informed the whole time. Was informed of any service that was needed and kept informed the whole time. More

by ARMANDOG323 Verified Customer Verified Customer

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Always quick and kind, stefani is the best, stefani calls me non stop updating me on my vehicle and always has the vehicle pulled up to take delivery. me non stop updating me on my vehicle and always has the vehicle pulled up to take delivery. More

by saltymarrow Verified Customer Verified Customer

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My experience at this dealership is a positive one. I’ve been here numerous times and it’s always been a positive experience. They are always friendly and answer any questions I might have. I’ve been here numerous times and it’s always been a positive experience. They are always friendly and answer any questions I might have. More

by SLW1701 Verified Customer Verified Customer

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Customer service is great I was out on an hour for oil change Free care wash! change Free care wash! More

by MSTEXAS1952 Verified Customer Verified Customer

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Reliable on picking up vehicle when promised trust on service and always on top of reminders for service needed very curtious always service and always on top of reminders for service needed very curtious always More

by bakermari79 Verified Customer Verified Customer

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They are not professional at service department when I called they said they would have the truck ready that day and they did not. They also kept hanging up on my phone calls. I talked to Carlos the manag called they said they would have the truck ready that day and they did not. They also kept hanging up on my phone calls. I talked to Carlos the manager he said he would call me back never did overall I had the worst experience with graff Chevrolet. I do not recommend More

by lewisorna56 Verified Customer Verified Customer

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I bring my truck and they never fix it and the truck has waranty the truck was there 5 months waranty the truck was there 5 months More

by LILIANNAORD Verified Customer Verified Customer

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