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Mallory Lawerence
47 Reviews
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47 Reviews
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47 Reviews of Mallory Lawerence
Verified Customer
September 18, 2026
The service advisor, Mallory, acted like she was concerned and went out of her way to help me with this enormous engine failure on my engine. Every time I talked to her, she seemed genuinely concer concerned and went out of her way to help me with this enormous engine failure on my engine. Every time I talked to her, she seemed genuinely concerned. and updated me throughout the process. The technician that did the work on my engine, Daniel Thompson, seems to do excellent work. He has worked on this truck before. and has done an excellent job. My truck was out of commission for 5 1/2 weeks due to a catastrophic engine lifter/camshaft failure that was no fault of my own. The dealership understood the hardship this created for me being without a vehicle and worked with me to get the truck repaired and back on the road. Based on how this dealership handled this massive repair on my truck and the excellent customer service from Mallory and the excellent repair from Daniel Thompson, when the time comes for another purchase of a vehicle, DeHaven Chevrolet will without a doubt be my first stop for the purchase of a new vehicle based on how I was treated. More
by legoman1995
Other Employees Tagged: Daniel Thompson Repairman On Vehicle
September 09, 2026
Staff was friendly and helpful. The one area to work on is your scheduling automation emails. I replied back to it and never received a response. I ended up calling a couple days The one area to work on is your scheduling automation emails. I replied back to it and never received a response. I ended up calling a couple days later to schedule the appointment. More
by slcarr512
Other Employees Tagged: Shirley Reed, Brian Rotter
August 04, 2026
Brought my 2026 Equinox in because it has been making a vibrating noise when the accelerator is pressed after getting up to speed. It has under 4K miles on it, bought new in February from DeHaven. Dropped vibrating noise when the accelerator is pressed after getting up to speed. It has under 4K miles on it, bought new in February from DeHaven. Dropped it off on a Monday night, had an appointment on Tuesday at 10am, got a text late Tuesday saying they couldn’t get to it until Wednesday, got a call late Wednesday said they were done with it. I asked what they found and was told they didn’t find anything because they couldn’t replicate the issue and it was ready for pickup. I went in on Thursday to speak to them, I was told they can’t spend much time looking at it because GM won’t pay them. I expressed my disappointment in the lack of service, and unfortunately got a little testy with the service person, I apologized and asked what else they could do. She said that we could schedule a test drive with a technician the next day sometime in the afternoon and they would let me know what time. I never received a call or text, at that point I was done with them and picked up my car later that night. My overall experience with DeHaven is mediocre at best, I priced 2026 Equinox’s for a month before deciding to go with them because they had exactly what I wanted at a slightly better price. We went early one afternoon to test drive it and I had to basically tackle someone to get help. The sales man that helped us when nobody else would was very nice, but we made his job easy because we had a check ready to go. Now I’ve got a brand newish car that vibrates obnoxiously every time I drive it, and I’m trying hard to not regret purchasing it! More
by millerjoshua2415
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