Shirley Reed

Went in for a recall on my Traverse. I called in to schedule, provided my VIN and scheduled the following week. (This is my daughter's vehicle for college so it was important that we too I called in to schedule, provided my VIN and scheduled the following week. (This is my daughter's vehicle for college so it was important that we took advantage of her being home over the summer and ready for the fall.)I arrived, and upon check in was informed the part needed for the repair needed to be ordered and it would be 3 weeks before arrival. I explained my confusion as to why this wasn't done when I called for the recall repair to begin with, especially since the VIN was provided to confirm it was part of the recall. No explanation for the lack of awareness. I had rearranged my schedule and my daughter's commitments to drop of the vehicle and be without it for an afternoon. I got a call about 3 weeks later to schedule. I scheduled and asked how long the repair would take so we could plan appropriately. I was told "not even an hour, probaly like 30 min." My daughter brought in the vehicle planning to stay during the repair. Upon check in, she was told 2- 3 hrs. I then left work to pick her up. While en route home, I got a call saying the work was done. This was about 40 mins after her drop off. The individuals working were pleasant and professional but there is a serious lack of consideration for the time of the consumer. I suspect this is a lack of communication on their end, versus intentional. Nonetheless, I would not buy a vehicle from DeHaven or go for a repair except for those necessitated by a recall. More

by voellerc Verified Customer Verified Customer

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Timely and courteous service. Informative, accommodating, and welcoming. I was offered rebate on parts that were needed to be replaced. Informative, accommodating, and welcoming. I was offered rebate on parts that were needed to be replaced. More

by ckral53 Verified Customer Verified Customer

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I have been buying from and using DeHaven Service for years and are A+ in Service and quality of work. Always upfront, personable and excellent work. years and are A+ in Service and quality of work. Always upfront, personable and excellent work. More

by cjhmichfan Verified Customer Verified Customer

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I have been buying from and using DeHaven Service for years and are A+ in Service and quality of work. Always upfront, personable and excellent work. years and are A+ in Service and quality of work. Always upfront, personable and excellent work. More

by cjhmichfan Verified Customer Verified Customer

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Friendly, professional. The work was completed quickly. Very easy to work with. Kylie kept me up to date and Ryan provided excellent service as well. That is why I buy fr The work was completed quickly. Very easy to work with. Kylie kept me up to date and Ryan provided excellent service as well. That is why I buy from Dehaven! More

by mcs7299 Verified Customer Verified Customer

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Service department is a joke! All they want to do is sell cars and not Service them. Won't waste anymore money at this dealership!! Can't give you a loaner car. All they want to do is sell cars and not Service them. Won't waste anymore money at this dealership!! Can't give you a loaner car. More

by scottheather Verified Customer Verified Customer

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Always great working with Shirley! She explains everything great! Will continue to use her now & in the future! She explains everything great! Will continue to use her now & in the future! More

by KBBROWN06 Verified Customer Verified Customer

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Routine service on both of my vehicles - Mallory and Shirley had everything in good order as usual; cars were done quickly. Another good experience at DeHaven Shirley had everything in good order as usual; cars were done quickly. Another good experience at DeHaven More

by JNWARP9 Verified Customer Verified Customer

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Everything was cared for as requested. I am most pleased with the service department at DeHaven Chevrolet! I am most pleased with the service department at DeHaven Chevrolet! More

by ronaldbuskirk33 Verified Customer Verified Customer

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Always timely and they always provide good customer service and seem to communicate well with customers service and seem to communicate well with customers More

by TJ_PFISTER Verified Customer Verified Customer

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