Shirley Reed

Staff was friendly and helpful. The one area to work on is your scheduling automation emails. I replied back to it and never received a response. I ended up calling a couple days The one area to work on is your scheduling automation emails. I replied back to it and never received a response. I ended up calling a couple days later to schedule the appointment. More

by slcarr512 Verified Customer Verified Customer

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Decent place. I prefer they service center over other Chevy service center in town, although all services are pricey. I prefer they service center over other Chevy service center in town, although all services are pricey. More

by DLEWIS7175 Verified Customer Verified Customer

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I like how they treat there customers, and they make sure they do a respectful job. And how they get the job done at a reasonable time. Where people or customers don't just be sitting there all day. And sure they do a respectful job. And how they get the job done at a reasonable time. Where people or customers don't just be sitting there all day. And I love how they have the drinks, coffee and I love the popcorn while we're sitting there.. More

by pabernathy1958 Verified Customer Verified Customer

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Everyone is always kind when I get my car serviced. (Wednesdays they have donuts!) Thank you, DeHaven Chevrolet! (Wednesdays they have donuts!) Thank you, DeHaven Chevrolet! More

by TERRY66 Verified Customer Verified Customer

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Shirley always does a great job for me. Explains issues I may have and let's me know of any possible future concerns with my car. Explains issues I may have and let's me know of any possible future concerns with my car. More

by nancy.schmidt11 Verified Customer Verified Customer

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I've been going to Dehaven for 24 years. I have never been disappointed. Shirley has always been on top of things and is very knowledgeable. I have never been disappointed. Shirley has always been on top of things and is very knowledgeable. More

by timandpam Verified Customer Verified Customer

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Overall pretty good, our vehicle has some uncommon issues. It seems there is no way to document issues and owner info on our vehicles profile page, so that all those issues are there for all to see. I issues. It seems there is no way to document issues and owner info on our vehicles profile page, so that all those issues are there for all to see. I have needed to re-explain issues and cause every time I spoke to someone different. I also feel the dealership should talk to GM on our behalf, about our Issue rather than us needing to contact GM ourselves More

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Went in for a recall on my Traverse. I called in to schedule, provided my VIN and scheduled the following week. (This is my daughter's vehicle for college so it was important that we too I called in to schedule, provided my VIN and scheduled the following week. (This is my daughter's vehicle for college so it was important that we took advantage of her being home over the summer and ready for the fall.)I arrived, and upon check in was informed the part needed for the repair needed to be ordered and it would be 3 weeks before arrival. I explained my confusion as to why this wasn't done when I called for the recall repair to begin with, especially since the VIN was provided to confirm it was part of the recall. No explanation for the lack of awareness. I had rearranged my schedule and my daughter's commitments to drop of the vehicle and be without it for an afternoon. I got a call about 3 weeks later to schedule. I scheduled and asked how long the repair would take so we could plan appropriately. I was told "not even an hour, probaly like 30 min." My daughter brought in the vehicle planning to stay during the repair. Upon check in, she was told 2- 3 hrs. I then left work to pick her up. While en route home, I got a call saying the work was done. This was about 40 mins after her drop off. The individuals working were pleasant and professional but there is a serious lack of consideration for the time of the consumer. I suspect this is a lack of communication on their end, versus intentional. Nonetheless, I would not buy a vehicle from DeHaven or go for a repair except for those necessitated by a recall. More

by voellerc Verified Customer Verified Customer

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Timely and courteous service. Informative, accommodating, and welcoming. I was offered rebate on parts that were needed to be replaced. Informative, accommodating, and welcoming. I was offered rebate on parts that were needed to be replaced. More

by ckral53 Verified Customer Verified Customer

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I have been buying from and using DeHaven Service for years and are A+ in Service and quality of work. Always upfront, personable and excellent work. years and are A+ in Service and quality of work. Always upfront, personable and excellent work. More

by cjhmichfan Verified Customer Verified Customer

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