Brian Rotter

Anyone can sell a car/truck, but the service department is what keeps people coming back. is what keeps people coming back. More

by tledwards319 Verified Customer Verified Customer

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Repaired correctly and professionally. Excellent work! It's what I appreciate about the DeHaven Service Department Excellent work! It's what I appreciate about the DeHaven Service Department More

by b.antrim Verified Customer Verified Customer

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Did not honor oil charge special offer. Over charged by $50. Servi e indicated it was because of shop fees. Over charged by $50. Servi e indicated it was because of shop fees. More

by holmesstevenr Verified Customer Verified Customer

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They offered me the electric charger station for free at the dealership, everytime I'm charging someone from the dealer decides to plug another vehicle knowing that doing that will split the energy and doub the dealership, everytime I'm charging someone from the dealer decides to plug another vehicle knowing that doing that will split the energy and double it the waiting time for the customer. I think the dealership staff should let the customer to finish charging before they plug another vehicle. I've been asking them but they don't care since they don't need to wait outside. More

by Andrik Verified Customer Verified Customer

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They got the job done. Without having to come back the wait was pleasant and good. Without having to come back the wait was pleasant and good. More

by lorettamonnier Verified Customer Verified Customer

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Staff was friendly and helpful. The one area to work on is your scheduling automation emails. I replied back to it and never received a response. I ended up calling a couple days The one area to work on is your scheduling automation emails. I replied back to it and never received a response. I ended up calling a couple days later to schedule the appointment. More

by slcarr512 Verified Customer Verified Customer

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Facility is very clean and provides coffee and donuts to customers. The service staff was friendly and very accommodating… Very happy with my experience at DeHaven Chevrolet. customers. The service staff was friendly and very accommodating… Very happy with my experience at DeHaven Chevrolet. More

by joggerman Verified Customer Verified Customer

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They were very helpful and convenient in working with me. Also Jenny Fudge did a amazing job helping me get all my car work looked at and figured out in a timely manner.They are honest and reliable and I woul Also Jenny Fudge did a amazing job helping me get all my car work looked at and figured out in a timely manner.They are honest and reliable and I would bring my Saturn aura xr back for all my needs. More

by adamthurber09 Verified Customer Verified Customer

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Care about there customers , good communication, professional and knowledgeable about the part needed and were to get it. professional and knowledgeable about the part needed and were to get it. More

by cullen2054 Verified Customer Verified Customer

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When in the buying process I expressed concern about the transmission several times, and the salesman acted as though I was crazy. I asked point blank if the fluid had been changed in it, and he said that d transmission several times, and the salesman acted as though I was crazy. I asked point blank if the fluid had been changed in it, and he said that doing so was a part of their regular checks, as with the engine oil and other fluids. After my purchase it was evident the engine oil hadn’t been changed, but the dealer said they’d change it the next day. However I was still led to believe the transmission fluid had been serviced. However, I quickly found out I had been misled. 30 days after purchasing the vehicle, the transmission went out, with significant shavings in the transmission fluid. When I called back to DeHaven I was told that they had no record of the fluid being changed, and that they would do nothing to help this issue. So now I’m stuck with a bill that if over 40% of the cost of the vehicle because I was misled during the sales process. I will not be purchasing from DeHaven again. More

by nb_2426 Verified Customer Verified Customer

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