Mandela Williams | Page 9

My interaction with everyone was very friendly and professional. They made me constantly feel like a great customer experience was very important to them. I loved the follow-up and service from my sal professional. They made me constantly feel like a great customer experience was very important to them. I loved the follow-up and service from my salesperson, Marcus. they worked very hard to earn my business. When I am in the market for a future car purchase, I would definitely go back to them. More

by Tangie Verified Customer Verified Customer

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Mike was so helpful and not pushy at all. He made the experience of buying a car so much more pleasant. We enjoyed everyone's hospitality and hope that any future interactions continue to be He made the experience of buying a car so much more pleasant. We enjoyed everyone's hospitality and hope that any future interactions continue to be as positive. More

by nicoleolivera3 Verified Customer Verified Customer

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The sales person in the store was very good. The finance team did not credit my $250 upon returning the title for my trade in. The finance team did not credit my $250 upon returning the title for my trade in. More

by williams.roderick Verified Customer Verified Customer

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The staff was helpful and polite, I enjoyed feeling welcomed and walked through everything each step of the way. welcomed and walked through everything each step of the way. More

by shanayelj Verified Customer Verified Customer

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My experience at ALM Hyundai West was phenomenal! I came in a little nervous but Jean was very good at getting me what I wanted and very nice. He was also very prompt and professional. I would defini I came in a little nervous but Jean was very good at getting me what I wanted and very nice. He was also very prompt and professional. I would definitely recommend this dealership to anyone in need of a new vehicle. More

by oliviadeheavelyn98 Verified Customer Verified Customer

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They were extremely helpful and Mr. Mandela Wiliams as a very cooperative and a dedicated gentleman. Mr. Mikias Melese was good young man and very helpful. Mandela Wiliams as a very cooperative and a dedicated gentleman. Mr. Mikias Melese was good young man and very helpful. More

by georgebaldeh Verified Customer Verified Customer

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This dealership should have service man that should perform their job that the customer requested. I had an issue with serviceman (OJay/Osha) not rotating my tires as I requested. I noticed they did no perform their job that the customer requested. I had an issue with serviceman (OJay/Osha) not rotating my tires as I requested. I noticed they did not rotate my tires after receiving my paperwork telling me everything was done and fine with my vehicle. I go back into the dealership and ask for them to rotate my tires as I requested. I’m standing at the cashier’s window and here comes OJay/Osha stating that my tires doesn’t need to be rotated because it will be dangerous due to the tread level. I told him that I received paperwork stating everything was fine and I always get my tires rotated with my oil changes so I can have longer lifetime on my tires due to me driving so far to and from work. OJay/Osha rolled his eyes at me like I didn’t know what I was talking about. I requested for a manager. Raegan Bolden was the manager on duty at the time. She went to OJay/Osha and told him to rotate my tires. I walked back outside to my car and then OJay/Osha and Rodney came out and Rodney remeasured the tire tread and said it was okay for my tires to be rotated. Meanwhile, I had already called my husband on the cell phone and told him about the situation and gave the phone to OJay/Osha for my husband to speak with him. Rodney was more professional and kind. Rodney took care of the rotating the tires for me. This is the second time that I have bought my car in for service and scheduled tire rotation with my oil change and it didn’t get done. This is laziness from the service man not doing their job. No telling how many other cars this has happened too and the owners didn’t not notice. I was initially told that everything was fine with my vehicle and the service was not done. More

by ldillardhagan Verified Customer Verified Customer

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The service advisors are stellar! Top of line service from write up to checkout! Dealership is NOTHING without the amazing Service Advisors ! Top of line service from write up to checkout! Dealership is NOTHING without the amazing Service Advisors ! More

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Purchased vehicle online and decent experience. Frustrated that $2000 adder for Motor Trend certification was 'required' on a brand new vehicle. Frustrated that $2000 adder for Motor Trend certification was 'required' on a brand new vehicle. More

by 30abells Verified Customer Verified Customer

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The integrity here is in the trash. Wouldn’t recommend going here unless you are coming with a check or cash. Wouldn’t recommend going here unless you are coming with a check or cash. More

by AH Verified Customer Verified Customer

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