Manny Diaz | Page 3

Braman Honda responded

Thank you for the five-star rating and for trusting us with your Honda HR-V service. Manny and our technicians appreciate your kind words about our clean showroom and clear explanations of the work performed. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

It’s great to hear we provided attentive service and clear updates on your Honda CR-V maintenance. Manny is pleased we kept you informed throughout the process. We look forward to assisting you again. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

We’re glad you found our environment welcoming and our attention efficient and respectful. Manny and our crew are pleased their professionalism met your expectations during service on your Honda. Thank you for your review and we look forward to assisting you again. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

We’re delighted the service on your Honda CR-V met your expectations. Manny and our service team appreciate your recommendation. Thank you for trusting us again. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

Thanks for sharing about your experience with Braman Honda. We appreciate your business and hope to see you again soon! Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

We’re glad we could complete the service on your Honda Civic promptly before your trip. Wishing you safe travels and looking forward to helping you again when you return. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

Thank you for praising our Honda Civic service. We’re glad our team could provide knowledgeable assistance. We appreciate your recommendation and look forward to serving you again. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

Thank you for sharing your thoughts on the Honda Odyssey service. Manny is happy to hear our service advisor provided friendly and attentive support. We look forward to welcoming you back for your next visit. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

Hi, thank you for sharing your experience. We’re glad Manny and our team provided thorough service on your Honda CR-V. We appreciate your recommendation and look forward to assisting you again. Paulas Charles General Sales Manager pcharles@bramanhonda.com

Braman Honda responded

Giovanni, we are sorry to hear that you left feeling dissatisfied with your visit. After reviewing the history of your vehicle, we found that the brake fluid service had previously been performed in 2024 at 24,501 miles. Because brake fluid replacement is normally recommended closer to every 36,000 miles, our Service Advisor initially recommended inspecting the condition of the fluid first before suggesting replacement. Regarding the throttle body/intake cleaning service, that maintenance is recommended around 45,000 miles, and according to our records, it had not yet been performed on your vehicle. We also inspected the tire monitor concern and found a nail in one of the tires that was repairable. However, you advised us that the tires were recently purchased with warranty coverage elsewhere and declined the repair at our dealership. We certainly apologize if the communication did not come across clearly, as it is never our intention for any customer to feel pressured or misled. Please feel free to contact our Service Manager Alex Vizoso directly Avizoso@bramanhonda.com if you would like to further discuss your visit or receive any additional clarification.