Manny Gonzales

Service has been very good. I had the oil/filter changed, alignment, tires rotated and all completed within an hour and half while waiting. I had the oil/filter changed, alignment, tires rotated and all completed within an hour and half while waiting. More

by JLINDSAY4012 Verified Customer Verified Customer

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They have been pretty good. I did have a vibrating issue with my car that has never been fixed but overall, everyone was nice and helpful. I did have a vibrating issue with my car that has never been fixed but overall, everyone was nice and helpful. More

by KARAKUPINSKI Verified Customer Verified Customer

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Service is quite slow and communication / realistic ETAs in short supply. Being told it should take about an hour, and then waiting 2.5 hours, is frustrating, especially when there are no updates in short supply. Being told it should take about an hour, and then waiting 2.5 hours, is frustrating, especially when there are no updates More

by RUNGJONATHAN Verified Customer Verified Customer

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I had to have my car towed there. They sent me a video explaining the damage which was very helpful. When I picked up my car the gentleman was very rude because I did not buy my car f They sent me a video explaining the damage which was very helpful. When I picked up my car the gentleman was very rude because I did not buy my car from them. First time I have had to have my car towed and I was unsure of the process. Jessica was very helpful though! More

by Allie Verified Customer Verified Customer

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Came in for a recall. Did not have part that was needed. How could that happen? Did not have part that was needed. How could that happen? More

by dbugow Verified Customer Verified Customer

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April 21, 2026 1 PM Oil Change appointment on time, including Theft Detector recall update install + NYS June 02, 2026 Inspection appointment scheduling. Five Stars , mission accomplished! This is our including Theft Detector recall update install + NYS June 02, 2026 Inspection appointment scheduling. Five Stars , mission accomplished! This is our second East Rochester Kia Sorento three year lease, having recently paid off a 5 year Kia buyout of our second three year lease. More

by BLUWATER65 Verified Customer Verified Customer

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The dealer service was great; the dealer rater survey, not so much! This is the 3rd time I have submitted answers regarding this appointment. not so much! This is the 3rd time I have submitted answers regarding this appointment. More

by DSWENDL Verified Customer Verified Customer

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I took my car to the dealership twice and the issue still isn’t fixed isn’t fixed More

by CONROYC3 Verified Customer Verified Customer

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Don't know much about it. I dealt with Webster. Not real impressed with this dealership I dealt with Webster. Not real impressed with this dealership More

by MDACIW Verified Customer Verified Customer

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They were friendly and helpful and provided information on all the recalls for my car beyound what my recall letter stated and got them all taken care of in a reasonable time. on all the recalls for my car beyound what my recall letter stated and got them all taken care of in a reasonable time. More

by grnbmw Verified Customer Verified Customer

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