Manny Gonzales | Page 32

The respect and the caring that I received was excellent. Great dealership will buy from vision again Great dealership will buy from vision again More

by LINOGG1215 Verified Customer Verified Customer

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The dealership does a great job getting my vehicle in a timely manner, and the office staff is very friendly n timely manner, and the office staff is very friendly n More

by MATTHEWCHILBERT Verified Customer Verified Customer

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Came in for a couple of recalls. They finished in a timely manner. Actually, finished a little early They finished in a timely manner. Actually, finished a little early More

by Tom Verified Customer Verified Customer

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Service office is always helpful, friendly and professional. Service is completed quickly and accurately - highly recommend! professional. Service is completed quickly and accurately - highly recommend! More

by Fah325 Verified Customer Verified Customer

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Arrived with tire needing replacement due to nails. Were able to fit into schedule, and replace tire promtly. Were able to fit into schedule, and replace tire promtly. More

by SAMNEL0 Verified Customer Verified Customer

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Nearly impossible to get anyone on the phone to make an appointment or to check the status of your vehicle if it's in the shop. You get sent to voice mail... even the main dealership number isn't answered appointment or to check the status of your vehicle if it's in the shop. You get sent to voice mail... even the main dealership number isn't answered by a person and there is no option for an operator. If you leave a voice mail, they answer you via text. I had a warning light on and a letter from Kia from several years ago stating if that warning light came on, diagnosis would be covered under extended warranty. I mentioned the extended warranty and the service department was still going to charge me nearly $200 for diagnosis until I sent them a picture of the letter. Then, once they had my car in the shop, they proceeded to do work on it without calling me first to tell me what the problem was or if it was covered under the warranty. Luckily, it was covered. My car was scheduled for service at 8am. They didn't bring it in to be looked at until 10:30am. I had asked to have it ready by 3pm and it was not ready until 4pm. There was however Tim for the sales department to call me and try to sell me a new car while my car was in the shop. Not the first time I have had issues with this dealership. More

by Unhappy Verified Customer Verified Customer

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It's an okay dealership. They are willing to work with you but communication isn't the best They are willing to work with you but communication isn't the best More

by Sylvia wray Verified Customer Verified Customer

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Friendly, fast, efficient, knowledgeable professional. Would recommend for sure. Did not try to sell me on anything Would recommend for sure. Did not try to sell me on anything More

by MARKHAYES624 Verified Customer Verified Customer

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Everyone was very friendly The store was very clean. No pressure shopping or purchasing! They answered all of my questions patiently! No pressure shopping or purchasing! They answered all of my questions patiently! More

by swtp71 Verified Customer Verified Customer

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This is my 3rd Kia , all serviced by Vision Kia East Rochester. I moved and now drive 1.5 hours for service. I would drive longer if I had too. I totally trust this dealership!! Rochester. I moved and now drive 1.5 hours for service. I would drive longer if I had too. I totally trust this dealership!! More

by MHDBED Verified Customer Verified Customer

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