Manuel Cruz
Manuel Cruz at Fremont Toyota

Manuel Cruz | Page 4

Sales

Fremont Toyota

5851 Cushing Pkwy
Fremont, CA 94538

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4.8
65 Reviews
4.8

65 Reviews

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65 Reviews of Manuel Cruz

February 16, 2025

Dealership Rating
Employee Rating

I am pleased I chose to work with Fremont Toyota to buy out my lease. Kourosh began the process with me over the phone, and it was Mert Cadvar who assisted me in person at the dealership when it came time More

by NKPIERCY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kourosh Ehsani , Mert Cadvar

January 28, 2025

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I would like to give Merz a 5 star. He was our salesman and he was excellent! More

by ROBERTSON.ROBERTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kourosh Ehsani , Merz

January 20, 2025

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Good Service nice place to buy your dream car and the assist you good and respect More

by miguel.orpilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: IRENE CABANA

January 02, 2025

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Ken and Manuel were attentive and professional. They helped me to get the truck I wanted, at the right price. Ken also helped me order an additional part I wanted. A+ service and salesmen! More

by DANIEL_ATWELL
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Ken Costa , Finance person was also very helpful.

December 25, 2024

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Simon and Manuel were great. They were both super friendly and honest when it came to explaining things and helping me out with what I needed from start to finish. Ken helped me More

by merinoaluis01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ken Costa, Simon Dharmawan

Dec 26, 2024

Fremont Toyota responded

Thank you for your kind words about Simon and Manuel, and thank you for your 5-Star review!

December 22, 2024

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Every things was Excellent and I have been treated very well and in a freandly manner More

by mas.jourablou
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Recommend Dealer
Yes

December 22, 2024

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The standard sleazy behavior and practices of car dealers with the big markups when the inventory was low during the pandemic, I have steered 3 potential customers away from doing business with them. More

by manintheshop
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Robert Taguinod

Dec 28, 2024

manintheshop responded

Den of thieves is the best way to describe them. Yes, the lot is empty, but we all know that's engineered to create an artificial shortage by the manufacturer (supply and demand), all you have to do is look across or down the street to see that other brands have a close to a full inventory of new cars. The sales manager wanted an ADM of $8,000 above MSRP! In no way would I give in to their greed, to make a long story short eventually got the RAV4 Prime for $3,000 over MSRP, if it was not for my wife I would have gone to Tesla, all in all I can't say it was a very positive experience. The following day I changed my mind on a lifetime battery warranty that was included in the sales agreement, and I called them stating that I did not want it so was returning to the dealer to cancel it, once I got there the finance manager said it cannot be canceled. Major waste of time, thanks. However, I do want to give a shout out to the internet sales manager who made the process a bit more pleasant, but for the most part I cannot recommend this business or the traditional dealership in general since there are many EV startup companies that do not have ADM or Additional Dealer Markups.

Dec 26, 2024

Fremont Toyota responded

I am sorry we provided you with such a poor experience. My name is Bill Mason and I am the GM at Fremont Toyota, please reach out to me at bmason@fremonttoyota.com to let me know what happened.

November 27, 2024

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If you have good credit make an offer. If you don’t need packages don’t buy them. Read the final print and ask if the packages are a must don’t let them charge you something you really don More

by dianamanzano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cesar Arriola

November 27, 2024

Dealership Rating
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everyone was very professional. kind and friendly. answered all my questions. kourosh was amazing. it was my first time purchasing a car and he made me feel at ease through his outs More

by olaykathleen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kourosh Ehsani

November 15, 2024

Dealership Rating
Employee Rating

Atienden de muy mala gana el trato al servicio al cliente no es bueno te responden de muy mala gana aparte no son muy honestos te quieren robar a ojos vistos la verdad compré el carro porque ya lo necesitaba More

by eliasg1212121mail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Robert Taguinod

Nov 21, 2024

Fremont Toyota responded

Gracias por compartir sus comentarios. Lamento que haya experimentado un servicio al cliente insatisfactorio y que haya sentido que no fuimos honestos en el proceso. Esto no refleja nuestros valores ni el nivel de servicio que queremos brindar. Me gustaría entender mejor su situación y buscar una solución. Por favor, contácteme directamente al numero 510-252-5400 o A emoreno@fremonttoyota.com para discutir cómo podemos enmendar esto para usted. Agradezco su paciencia y espero poder recuperar su confianza. Atentamente, Efrain Moreno

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