Marc Cone | Page 12

I drop off my car first thing Monday morning and don’t get back until after service closed on Tuesday night. They could not fix my brand new 2023 Chevy equinox. When the car was two months old, it starte get back until after service closed on Tuesday night. They could not fix my brand new 2023 Chevy equinox. When the car was two months old, it started showing signs that the entertainment screen is screwed up but apparently none of the engineers know how to fix it yet. Communication the first day it was absolutely horrible, they had the whole day to tell me that no one there can fix it. But I did not get a call until they close at 5 PM asking if they could have it another day. And then requested a rental car because I have a job like everybody else but of course, there is not a car available. They then keep it all day Tuesday and this day they are a little bit better about communicating. I will say that whenever I call there and I always had to wait a few hours for my service advisor to call me back which was quite frustrating. First day it took her five hours. Here is the cherry on top. I had just ceramic coated my vehicle shortly after I purchased it in March, and anyone who knows anything about car detailing knows that drive-through car washes. It’s not good on paint, especially those with ceramic coating. I expressed to her that I did not want the car driven through the car wash because I do not want to screw up the $200 ceramic coat. The car was practically clean when I dropped it off just a little bit dusty. I get the car home later that night and next day I see that it had been driven through the car wash as I see a couple of minor scratches and the back end had hard water spots and drip lines that had not been dried. not only did they not do their job and fixing the issue on a brand new vehicle and providing me another mode of, transportation while they did it, they did the one thing I explicitly requested they not do. More

by hannahyoung Verified Customer Verified Customer

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Good friendly,helpful,,nice,they answer our questions, they explain everything, they made us comfortable good job. they explain everything, they made us comfortable good job. More

by Stella picazo Verified Customer Verified Customer

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Have worked with this dealership several times now. Everyone is always helpful & friendly & not overly pushy. Everyone is always helpful & friendly & not overly pushy. More

by trooperjen99 Verified Customer Verified Customer

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They were friendly and professional and helped me find a vehicle I will recommend them vehicle I will recommend them More

by TMANGIONE Verified Customer Verified Customer

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Great experience, Marc was great to work with and listened to what I wanted in a car listened to what I wanted in a car More

by angelica.gonzalez912 Verified Customer Verified Customer

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Great service as always my second truck from gateway from sales to service every one was awesome sales to service every one was awesome More

by ericdavies1104 Verified Customer Verified Customer

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We had good experience purchasing our new vehicle at this dealership. Marc was great to work with and answered all of our questions. dealership. Marc was great to work with and answered all of our questions. More

by perfarroyo Verified Customer Verified Customer

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Great service department Word word word word word word word word word word word word word word word word word word More

by empireridgeranch Verified Customer Verified Customer

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Very Nice Service Adviser, Anthony. Word word word word word word word word word word Word word word word word word word word word word More

by empireridgeranch Verified Customer Verified Customer

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Marc was very friendly and professional. Overall quick experience amd very easy. Would recommend anytime. Overall quick experience amd very easy. Would recommend anytime. More

by danny lorenzano Verified Customer Verified Customer

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