Marc Dicino | Page 18

Very good experience Charlie is very knowledgeable, put my mind at ease. Charlie is very kind and understood what I was looking for. I'm proud to say I'm in the Subaru fam Charlie is very knowledgeable, put my mind at ease. Charlie is very kind and understood what I was looking for. I'm proud to say I'm in the Subaru family. More

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The dealership with correct experiences My purchase was a total internet experience, except for closing, I found the vehicle I was looking for with the features I wanted on the internet. I c My purchase was a total internet experience, except for closing, I found the vehicle I was looking for with the features I wanted on the internet. I contacted the Internet Mgr. and started the process. We agreed on an out-the-door-price with a trade-in. The trade-in was within the Kelly Blue Book high low range this was based on my description of the vehicle. John took my word for the condition of the trade and our deal was struck. When my wife and I arrived at the dealership we found the facility to be in great repair with a very nice treat area of fresh fruit, healthy bars, juices, and fresh ground Starbucks coffee. The sell price was as agreed on the internet and we were ready for closing. After closing we had a great one-on-one training class of the features on our new vehicle. More

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Salesman and Dealership with Integrity. My wife and I came in to test drive a Subaru Outback and met (Thomas) Darby. He knows the Subaru product line very well and answered all of our quest My wife and I came in to test drive a Subaru Outback and met (Thomas) Darby. He knows the Subaru product line very well and answered all of our questions that we had then took us for a test drive. Darby didn’t blow up our phones just a text a few days later asking if we had any questions. A week or so later we came in for another test drive and sat down to negotiate a deal. It was smooth and easy without the stress of an aggressive salesman/staff. This was by far the best car buying experience that we ever had! All other departments we dealt with were just fantastic! This type of service is set from the top down. It’s nice to see an owner of a dealership set such a high bar for customer service and satisfaction. It has been a pleasure to buy our Outback from Darby and Subaru Superstore Of Chandler! More

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My Subaru Superstore Experience I would rate my experience with the Subaru Superstore of Chandler, Arizona, Outstanding! I give special props, and much due “Thanks!” to John Barrav I would rate my experience with the Subaru Superstore of Chandler, Arizona, Outstanding! I give special props, and much due “Thanks!” to John Barravecchio, Sales, for working closely with me to ensure a smooth buying experience. This past August, 2018, I flew into Chandler, Arizona, from the Sacramento, California area, on a Friday, to purchase a very nice 2011, Red Brick color, Nissan Pathfinder SV, the Subaru Superstore was advertising on the cargurus website. From my first contact with him after finding the vehicle on the website, to flying in and closing the deal, John worked with me to ensure my trip was not a wasted effort. Through the process Angela Mattix, Service, provided the Invoice, Carfax, and Maintenance Journal data John emailed me, and Marc Dicino, Finance, got me hooked up with the paperwork and out of there, with no hard-sale attempts for add-ons. I flew into Chandler about 8 a.m. that morning, test drove the vehicle, completed paperwork, and drove out, not too long after 12 noon. Even had time to hang out in Chandler a while, and enjoy the vehicle. My flight to visit this dealership was well worth the effort. More

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Best car buying experience ever! This dealership and salesman (Scott) made buying a car a great experience with minimal time. No pressure from sales and financing was a breeze. They This dealership and salesman (Scott) made buying a car a great experience with minimal time. No pressure from sales and financing was a breeze. They are awesome! More

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Excellent and fun experience Not only is this dealership exceptional but working with Darby was fun! I won't buy another car from anyone else! The process was quick and easy. Not only is this dealership exceptional but working with Darby was fun! I won't buy another car from anyone else! The process was quick and easy. More

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Didn't plan on buying a car this day but The process was so unobtrusive and casual that I decided to do it anyway. Thomas Darby was excellent. Calm, friendly, knowledgeable and definitely The process was so unobtrusive and casual that I decided to do it anyway. Thomas Darby was excellent. Calm, friendly, knowledgeable and definitely not overbearing or pushy. He genuinely listened to my situation and responded accordingly with concise information that had to do with me and not pushing an agenda or steering me in a direction I didn't want to go. Buying a car can be intimidating but everyone at this dealership explained everything in detail ro make sure I knew what I was getting into. Great job to all! More

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Another great experience with Superstore. We leased before 3 This dealership has always treated us with respect, quick service and caring help. We will continue to lease cars from Superstore. The Orientation and This dealership has always treated us with respect, quick service and caring help. We will continue to lease cars from Superstore. The Orientation and care from Christine and the service staff makes it a very pleasing experience. A great job with Orientation on Thursdays. You ( the dealer) cares after sell! The new cars are really complicated so this session really helps. Johny B worked with for months to decide what would be best for us, not just the dealership... More

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Left, eventually, with MY new car & feeling good about it! I am a pain... lol, I ask lots of questions and take my time. I came in first and worked with Ron. He was very informative and helpful. It was basi I am a pain... lol, I ask lots of questions and take my time. I came in first and worked with Ron. He was very informative and helpful. It was basically closing time on a Friday, so I left to return later. When I came back I found that Ron was off that day, so I worked with Scott - again, very helpful! I am super picky and like details, Scott went over things with me 2 and 3 times with a smile and understanding. When I left the dealership in MY new, barely used Outback, it was dark outside and the detail guys missed a few spots on the back window, but other than that - GREAT experience. I do seem to have a little glitch in my entertainment system, which I will be addressing this weekend. I will add a review for service at that time. More

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Professional and knowledgeable Darby was quick to respond and knowledgeable. At no point was he dishonest or try to upsell me. I trusted him and his manager Mark. My price and payme Darby was quick to respond and knowledgeable. At no point was he dishonest or try to upsell me. I trusted him and his manager Mark. My price and payment was exactly what they told me it would be. This was the easiest purchase I've made. Thank you! More

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