Marc Dicino | Page 17

It all started at the Phoenix Auto Show My husband and I knew we were in the market for 2 new cars after moving to AZ from CA, and the Phoenix Auto Show was happening, so we decided to go se My husband and I knew we were in the market for 2 new cars after moving to AZ from CA, and the Phoenix Auto Show was happening, so we decided to go see a lot of cars all at once. We were so glad we did because not only was Subaru presenting their cars at the show, they were also offering test drives on site - SO SMART! So before we even went inside we did a test drive of every Subaru model available. Our favorites were the Forester and the Ascent. Then when we into the show itself, we were greeted by Tom Darby, and we immediately hit it off with him. Sometimes you just know. We could tell he was a genuine person, and not someone purely in it to sell us a car. We had a great conversation, I asked him a TON of questions and he was very knowledgeable about all the Subaru models they were showing. He invited us to come to the dealership in Gilbert, and take an extended test drive, which we did the following week. Again, Darby met us with a smile and friendly attitude, and we appreciated the opportunity to test drive on the freeway, and around town, and try out all the bells and whistles of the new models. From then we decided we both wanted to buy new 2019 Foresters but we also knew we had to wait until the Spring to make our purchases. We let Darby know our timeline, and made an appointment to follow up with him again after the new year. In January once we had completed our home sale and new purchase, we were finally ready to take the next step and order the new cars, so we asked Darby to help us put in our deposit and orders. We really appreciated how Darby was upfront about discounts for Costco members, so we went ahead with that plan. Our cars arrived very quickly to the dealership and we were so excited to pick them up once they arrived! The purchase experience was very simple, with Darby helping manage the team including Chloe in Tech and Mark in Finance. All in all, it was an extremely pleasant, friendly experience, and we look forward to attending our new car training classes, so we can truly learn to use 1000% of the fun tech and safety tools in our new 2019 Foresters! THANK YOU SO MUCH Darby for your experience, excellent customer service and friendly attitude! We will definitely recommend you to all our friends and family who are in the market for a new car! More

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GREAT EXPERIENCE Looking for a car is not always easy or fun! Subaru Superstore in Chandler made it both! I really wanted to make sure I purchased the right car and a Looking for a car is not always easy or fun! Subaru Superstore in Chandler made it both! I really wanted to make sure I purchased the right car and am 100% confident my Subaru Forester was the right one for me. David "Grizz" Griffin was so patient and helpful in assisting me in making the right choice. I never felt pressured to make a quick decision, and trust me when I say I didn't. Tom Darby KNOWS his Subaru and Marc Dicino in finance was quick and to the point. Not a bunch of last minute sales pitches. I can't thank them all enough. I wish I could buy another car....not really! But they really did make it a great experience. I would HIGHLY recommend not only a Subaru but THIS dealership and the folks mentioned above. Thanks guys!!!!!!!!!!! More

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Best buying car experience ever with Tom Tom understood what I wanted/needed. He answered my questions and treated me with respect. He was available to answer my questions promptly. Tom is f Tom understood what I wanted/needed. He answered my questions and treated me with respect. He was available to answer my questions promptly. Tom is friendly and human so he was easy to relate to and speak with. More

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Car purchase Great service. Ron was spot on. No high pressure. Honest and fare. I would recommend using Ron and the dealership. Chloe and Marc were also a pleasur Great service. Ron was spot on. No high pressure. Honest and fare. I would recommend using Ron and the dealership. Chloe and Marc were also a pleasure to work with. More

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Friendly, accommodating, professional, memorable, and easy! I located the vehicle I'd been looking for in Chandler--almost all the way across the state of Arizona--but one quick phone call to John made the whol I located the vehicle I'd been looking for in Chandler--almost all the way across the state of Arizona--but one quick phone call to John made the whole experience easy and convenient. Everything was ready to go on the F-150 Platinum when I got there. John was friendly, personable, professional, and accessible. There was no part of the experience that hadn't been thought out thoroughly and executed professionally by the Subaru Superstore team. The whole team was very friendly and I'd come back to buy another car any time. More

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Best Salesman Ever Darby Is an Excellent Salesmen. He was very Professional & Knowledgeable of the Subaru Forrestor. He answered all my Questions. Kudos Darby for a Gre Darby Is an Excellent Salesmen. He was very Professional & Knowledgeable of the Subaru Forrestor. He answered all my Questions. Kudos Darby for a Great job?? More

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Best Car Buying Experience Ever My husband's review; "They were excellent". For a man of few words, that is high praise. After doing much research, as well as driving our daughter's My husband's review; "They were excellent". For a man of few words, that is high praise. After doing much research, as well as driving our daughter's Outback Limited, my husband and I knew it was the car we wanted. Over the years, living in Michigan, we bought many cars. Some were from very nice sales associates and dealerships. That said, Tom Darby is by far our favorite sales associate ever. He is nice, friendly, professional, knowledgeable, easy going, and not at all pushy. He's everything you could want in a person selling you a car; overall a great guy. I informed Tom that we were extremely interested in the car he showed us, and if we did buy an Outback, it would be from him; but that we never buy a car the same day. He didn't try to pressure us or talk us into committing to anything; just said to call him if we had any questions, which we appreciated. We set up a time to come back the next day for a test drive. We did, and bought our Outback. I have never liked the process of buying a car and consider it stressful. Tom and everyone else at Subaru Superstore made the whole experience downright pleasant. I've always dreaded the finance process, often the most high pressure aspect. However, Mark Dicino in finance was great; explaining various options and being patient with questions. Mark made the finance part easy and painless. Danielle Landis, the first person we met at Subaru Superstore was very friendly and helpful. She is responsible for our first impression of Subaru Superstore being so positive. After buying our car, Danielle was our delivery specialist. She did a great job explaining our car's features and helping us pair the Bluetooth for our phone. Before leaving with our new car, we met Daniel Strebler, yet another friendly person who told us he's looking forward to seeing us back for our second go-round of going over our car's features with him. All in all, we are thoroughly impressed with Subaru Superstore. Everyone truly seemed to care that we were treated well and got the car we wanted. We highly recommend buying a car there, especially from Tom. More

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Overall great experience! We went in to look for a car but without much idea of what we were looking for. As soon as we spoke with Tom and looked at a few cars, we had a better We went in to look for a car but without much idea of what we were looking for. As soon as we spoke with Tom and looked at a few cars, we had a better idea of what we wanted and were able to pick a car right then! He was very friendly and wasn’t like the typical pushy salesman. He was able to get the price down to what we wanted and explained everything in detail. I would recommend him to anyone! More

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Best experience buying a car I’ve ever had. Dave was great from the first phone call to finalized purchase. We met with him three different times looking for the right used car. We felt kind of Dave was great from the first phone call to finalized purchase. We met with him three different times looking for the right used car. We felt kind of bad for taking so much of his time but he assured us it was no trouble. We finally found the right car at the right price and couldn’t be happier with the entire experience. Marc, in finance, took us through the financing quickly and smoothly. Again, it was just a great experience, the kind doesn’t make you feel cheated or taken advantage of. I have already recommended Dave and Subaru Super Store to a couple friends. More

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Special Order Crosstrek We came to the Chandler Subaru Superstore having a pretty good idea of what we wanted. Subaru’s reputation already sold us. Everyone was helpful and w We came to the Chandler Subaru Superstore having a pretty good idea of what we wanted. Subaru’s reputation already sold us. Everyone was helpful and we were able to narrow our choices after test driving the Crosstrek and the Outback. We verified that we could flat tow the manual Crosstrek behind our RV. We also have a 1994 Jeep Wrangler and love off-roading. We watched videos of the Crosstrek tackling moderate 4x4 trails and look forward to getting on some dirt with our Crosstrek. We had to place an order for the color we wanted in a manual transmission. It was nice because we also go to pick the accessories we wanted, too. Placing the order was easy and Darby helped us midway after our original salesperson left Subaru. He was great with keeping us informed on the status of our order and having everything ready when we arrived to pick up our new car. The process went smoothly and we are happy with our new car. Thanks, Darby! More

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