Marc Mastroianni | Page 3

Bought our new jeep at imperial We bought our jeep at imperial after going to several dealerships. Staff was knowledgable and friendly. Mike spent lots of time with us, answered all We bought our jeep at imperial after going to several dealerships. Staff was knowledgable and friendly. Mike spent lots of time with us, answered all of our questions. Karyn is knowledgable and quick. I still drop by to say hello to when I'm in for routine service. Thank you! More

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Outstanding Proffesional Service at Imperial Jeep Jim Parsons and Ahmed Mourtada went over and above to help us with our first Jeep purchase! Also Karyn in financing did an excellent job in helping Jim Parsons and Ahmed Mourtada went over and above to help us with our first Jeep purchase! Also Karyn in financing did an excellent job in helping us with the transaction and took her time answering all our questions. She was very pleasant and didn't make us feel rushed through our process. Marc was excellent on the day we picked up our Jeep, explaining all the features that our Jeep has and got us rolling safely down the road home! Thank you all!! More

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Quick and painless My husband and I went up to Imperial on a Sunday afternoon. Marc was quick, efficient and super nice. We were in and out in about 2 hours. My husband and I went up to Imperial on a Sunday afternoon. Marc was quick, efficient and super nice. We were in and out in about 2 hours. More

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Amazing!!! My girlfriend and I purchased a 2015 Jeep Grand Cherokee from Marc Mastroianni and we couldn't be more thrilled! Marc was awesome and the establishmen My girlfriend and I purchased a 2015 Jeep Grand Cherokee from Marc Mastroianni and we couldn't be more thrilled! Marc was awesome and the establishment was amazing! Everything was as promised , financing was a breeze and Marc couldn't have been better to work with.Would recommend Imperial to everyone and anyone looking for a Chrysler product! More

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Another New Car Picked up my third new car from Imperial in 6 years. Each time the sale team gets better. Working with Marc Mastroianni I truly felt he was looking ou Picked up my third new car from Imperial in 6 years. Each time the sale team gets better. Working with Marc Mastroianni I truly felt he was looking out for my best interest and was a real straight shooter. Between Mark and JP Carlo we were able to close the deal with only a little of back and forth haggling for the best price. For this team alone I would go back to Imperial. After picking up my new Jeep there were a few minor things missing and Marc was all over it and got it resolved quickly! I wish the finance guy put half the efforts into the deal as these guys did, but Overall I am still extremely happy with my purchase and experience and would recommend this dealership to anyone. If you are looking for a cool dealership experience head to Imperial and ask for Marc. More

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Best Customer Service Yet I worked with Marc and the guys over at Imperial to get into a new Ram 1500 and they couldn't have been more helpful. Marc was eager to show the vehi I worked with Marc and the guys over at Imperial to get into a new Ram 1500 and they couldn't have been more helpful. Marc was eager to show the vehicles I was interested and assisted in selecting the right truck for my budget and needs. The finance process also could not have been any easier...I think I was in and out in about 20 minutes once the deal was set. More

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Repeat Costumer The past few months have been a challenge regarding cars to say the least. In the fall of 2013 I went into Imperial just browsed and see what was out The past few months have been a challenge regarding cars to say the least. In the fall of 2013 I went into Imperial just browsed and see what was out there. The salesperson I worked with was Marc Mastroianni. He was very helpful and lacked all of the typical salesman dreads, pushy, trying close, not interested in your needs. In the winter of 2014 I was ready to purchase a car. Again with Marc’s help, I was able to find a car that was perfect for me. Sadly just 3 weeks later I was hit by another driver and my car was totaled. So back to Imperial I went. “My Car” which I loved for those 3 weeks was no longer available. Over the course of a few weeks I went to Imperial several times and each time Marc was professional and personal. With Marc’s guidance and sensitivity to the situation I was able to get a “better” option. More

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my experience with the sales man was excellent he was knowledgeable any very pleasant he understood our needs and put us in the right vehicle . I will do business with them again knowledgeable any very pleasant he understood our needs and put us in the right vehicle . I will do business with them again More

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My wife and I visited Imperial Chrysler, Dodge, Jeep, and Ram on March 7, 2014. So far we have had a fantastic experience at Imperial due to the fact that we met a great sales person named Marc Mastroianni. Ram on March 7, 2014. So far we have had a fantastic experience at Imperial due to the fact that we met a great sales person named Marc Mastroianni. We were interested in trading our 2011 Wrangler in for a new 2014 Jeep Wrangler Unlimited Rubicon. We decided to take a ride to the dealership located Mendon which is approximately sixty miles from home after viewing their large inventory of Jeeps at imperialcars.com. I am an experienced car shopper as I have purchased over a dozen vehicles over the past twenty years and I have had a few unpleasant experiences at other dealerships. I wanted this experience to be positive and fun while finding the right Jeep for us at a great price. Upon arrival at the dealership we stopped at the sales manager's desk and I asked to be introduced to the most charismatic and down to earth salesman that he has to show us a new Rubicon. Drawing from my experience, I wanted to find a sales consultant that would be a good fit for us and keep the process fun. The manager thought for a moment an then he introduced us to Marc Mastroianni. Marc far exceeded our expectations for customer service, knowledge, and professionalism. Marc was more concerned with finding the right Jeep for us than just getting a sale that day. In the end we ordered a 2014 Rubicon to get exactly the options that we wanted despite the great selection on the lot. We were offered a fair value for our trade in line with KBB pricing while paying far less than MSRP and even less than invoice pricing. Marc made the process very easy and he provided us with his cell phone number so that we could call or text him with any questions through the delivery process. While waiting to have our trade in appraised, we were surprised when Sales Manager, David Mello treated us to a great lunch with a gift card for the Miss Mendon Diner located next door. (Thanks Dave) We are now waiting for our new Rubicon to be delivered from the factory. I expect that the delivery will be as seamless, transparent, and fun as our sales experience was. Marc has kept in touch with us just to keep us updated on our order. So far, our experience at Imperial has been excellent. If you want to shop for a new Chrysler, Dodge, Ram, Jeep or other used vehicle I highly recommend Sales Consultant Marc Mastroianni. He will be honest with you and help you to find the right vehicle at great price. Thanks Marc and Dave for a great car buying experience. More

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The Sales associate was very friendly and extremely knowledgeable. We wanted certain options that only a limited number of vehicles had.. so I had to order a vehicle. he went above and beyond. knowledgeable. We wanted certain options that only a limited number of vehicles had.. so I had to order a vehicle. he went above and beyond. More

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