Marc Soloway | Page 39

We wanted to drop a quick note to say how extremely impressed we were with the entire sales experience at MetroWest Subaru. We just picked up our new 2012 Subaru Forrester and we could not be more del impressed we were with the entire sales experience at MetroWest Subaru. We just picked up our new 2012 Subaru Forrester and we could not be more delighted. We were not in a rush for the vehicle and had been shopping for several months at area dealerships. Your sales representative, Jacob Mcevoy was persistent in his approach dropping us an e-mail every couple of weeks to see if he could answer any questions or be of assistance. When we were ready, he was extremely prompt in returning calls and answering questions. He clearly demonstrated that he was interested in helping but not being pushy. When we made the deal, we were escorted over to meet Marc Soloway who was extremely professional and knowledgeable about all aspects of the car and the process. He was efficient, took me through all of the options, the details of the price and then made an appointment for me with financing. I came back in on Sunday and met the Finance Manager who was also very professional and customer focused. While I cannot recall his name, he had most of my information already pre-filled in his computer before I walked in. He too took me through the entire process, explaining each aspect of the financing deal and the pros and cons of each options without pushing. It allowed me to evaluate each option and make informed decisions that would work best for my situation. The entire process took less than 1/2 hour, however, there was no rushing through. Finally, we went back to pick up the car this afternoon. Marc Soloway had e-mailed me earlier in the day to confirm our appointment and to keep me posted on the progress to get the registration and plates completed. Upon arrival, Marc was very professional and customer friendly to my wife and two boys. He took us on a tour of the dealership and made introductions to the service team. Taking us out to the vehicle, he took the time to explain every option and all of the technology. He was very detailed and took great care to review each feature and make sure that we understood and above all felt comfortable. At the end, Marc made sure to give us his card with his cell number and suggested that we feel free to call him with any questions and offered to have us come back to review any of the features if we felt the need. All and all the service experience from top to bottom was a 10. Very professional and very customer focused. We will definitely be recommending MetroWest to our friends and colleagues! Thanks again. Steve and Lonni Campbell More

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MARC WAS EXCELLENT TO WORK WITH. HE GOES ABOVE AND BEYOND FOR THE CUSTOMER. THIS WAS THE MOST PLEASANT EXPERIENCE I'VE HAD IN MY 30 YEARS OF BUYING CARS. NO PLAYING GAMES WITH THE PRICE, VERY FAIR. I WOUL FOR THE CUSTOMER. THIS WAS THE MOST PLEASANT EXPERIENCE I'VE HAD IN MY 30 YEARS OF BUYING CARS. NO PLAYING GAMES WITH THE PRICE, VERY FAIR. I WOULD RECOMMEND MARC AND METROWEST SUBARU TO ANYONE I KNOW LOOKING TO PURCHASE A CAR. More

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Marc was very available, always answering my question via e-mail or cell phone in a prompt manner. He is very friendly, re-assuring, there when I made an appointment. The showroom environment is very frien e-mail or cell phone in a prompt manner. He is very friendly, re-assuring, there when I made an appointment. The showroom environment is very friendly. More

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I visited this dealership 4 years ago and was deciding between a Mazda CX7 and the Outback. At that time I went in the other direction, but it was a tough choice. While the CX7 was a fun car, it lacked between a Mazda CX7 and the Outback. At that time I went in the other direction, but it was a tough choice. While the CX7 was a fun car, it lacked several things I've grown to love about my new Outback: seat comfort, 6-speed manual transmission, great cargo space. Marc remembered me from my first visit when I returned 3 years later. He's extremely knowledgeable, friendly, and just a fun person to hang out with, never mind the sale! It was actually 5 minutes before closing time when my wife and I decided to test drive one more car, which turned out to be the vehicle for us. Marc was happy to stay late, and even after the sale was made continued to show extra effort with making sure we had all the right accessories and efficient installation of my short throw shifter! Excellent experience with service department as well. More

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This is my third car from Marc at Metrowest Subaru, all of the purchases have been pleasant and easy. They are true professionals, knowledgeable and listen well to the customer. of the purchases have been pleasant and easy. They are true professionals, knowledgeable and listen well to the customer. More

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I chose MetroWest Subaru primarily because of proximity to my home. My first impression visiting the dealership was extremely positive and subsequent visits, phone calls, etc. continued that first experie to my home. My first impression visiting the dealership was extremely positive and subsequent visits, phone calls, etc. continued that first experience. I have nothing but good things to say with respect to the purchasing process. I always felt that I was being helped to purchase a car rather than the old traditional “being sold a car” approach I had experienced at other dealerships. Congrats! This actually makes buying a car enjoyable. I worked with a representative named Tony. Tony was cordial, knowledgeable, and patient - always quick to get back to me with answers to my numerous questions. All of the others that I interacted with, either on the phone, or in person, were equally pleasant. My wife and I were initially undecided on which model we wanted – multiple test drives helped us finalize this decision. Special thanks to Marc who coordinated the second set of test drives, and also Matthew, VJ, and Jonathon. I had done a lot of online research on features and prices. I was expecting a long negotiation, but was pleasantly surprised when they beat my best offer by quite a lot. I was also impressed with the discussion with the financial specialist. Very organized, efficient, knowledgeable, and totally non-pushy. All in all, I was impressed with MetroWest dealership, the purchase process, and especially the people. More

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My new Outback is the second car I purchased from Metrowest Subaru! I saw my 2011 Outback advertised on MetroWest Subaru's website and took the opportunity to upgrade the older Outback that I had be Metrowest Subaru! I saw my 2011 Outback advertised on MetroWest Subaru's website and took the opportunity to upgrade the older Outback that I had been driving. I specifically worked with Michael Petrick (GM) and Marc Soloway (sales) to trade my current car, finance the new car, transfer my XM subscriptions and add the options that I wanted - all resulting in me feeling like a very valued customer. Michael and Marc were so helpful and knowledgeable; they truly went out of their way to make sure I drove off the lot safe and happy - and I did. The dealership was clean and welcoming. The waiting room was very comfortable and I was able to get some work done using their wireless. MetroWest is not the closest dealer to me, by far, but they're my #1 Subaru dealership and the extra miles I travel are definitely worth it. More

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We have purchased or leased four Subaru Outbacks from MetroWest over the last eight years. The reception by the sales person was pleasant, timely and courteous. The entire transaction was handled very MetroWest over the last eight years. The reception by the sales person was pleasant, timely and courteous. The entire transaction was handled very professionally without the usually purchasing frustrations. When I would bring the vehicle in for service, the service tech was friendly, service was done timely and accurately. If the vehicle was going to be tied up for several hours, a loaner was provided at no charge. The dealership is well run offering competitive pricing as in all of my transactions, I obtained prices from at least one other dealer. In fact, on the last purchase this past August, 2010, I needed to make alterations to delivery time and another item and emailed Mark after 10:30 PM. To my surprise, he responded within fifteen minutes with the answers. I have waited up to three days for email responses from other dealers. M. Alessandri More

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