Marc Soloway | Page 38

Marc is the best in the business. He is an extremely knowledgeable professional with the highest standards in customer service. I highly recommend Marc. You won't be disappointed. knowledgeable professional with the highest standards in customer service. I highly recommend Marc. You won't be disappointed. More

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Having purchased an used Audi, Marc has been so good without making pressure and trying to understand what I wanted by satisfying at the end the price I had in mind. I cannot compare Marc to other deale without making pressure and trying to understand what I wanted by satisfying at the end the price I had in mind. I cannot compare Marc to other dealers because that has been my first car in the US, but even more so he was so kind by assisting me for any step of sale unknown to me. It has been a pleasure to meet a nice and friendly guy like Marc. More

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Having purchased a Subaru before and having been extremely satisfied with the friendliness of the my Salesman, Marc, we decided to return and purchase a brand new 2014 Forester from him. We have be extremely satisfied with the friendliness of the my Salesman, Marc, we decided to return and purchase a brand new 2014 Forester from him. We have been pleased with the service we receive whenever our vehicle needs any work done. Thanks to Marc for answering our calls with any questions that crop up. More

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We recently replaced our daughter's 10-year old car with a Subaru Legacy. We wanted the safety features and this car had them, great crash test results, top reliability and in the right price range. with a Subaru Legacy. We wanted the safety features and this car had them, great crash test results, top reliability and in the right price range. Our daughter lives in the Boston area but it was easier to do our shopping local to us in NJ. Our local dealer was pleasant, but in the end, pricing did not seem to match what we learned online. When I widened our search to the Boston area, I found a match with all the features she wanted at MetroWest Subaru. I gave them a call and connected with Marc Soloway. The price he quoted was really good and even beat my expectations making it worthwhile to buy in MA instead of NJ. But then we had to coordinate - I needed to be sure of mileage on the car, features, dealer adds, etc. Also, we had to coordinate our trip from NJ to Boston - it was during the holidays - because we were cosigning. We talked a couple of times but exchanged many emails. Marc was always available, day and night it seemed. That really helped to make everything go smoothly. In fact, it could not have gone better! The pickup, the financing and my daughter's return trip to MetroWest for inspection - all was great. Should we buy another Subaru, even if for us in NJ, it will be from Marc at MetroWest in MA. More

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Marc Soloway was very friendly, courteous, and had great follow through. He always set clear expectations about his schedule which made it easy throughout the entire purchase process. One thing that separat follow through. He always set clear expectations about his schedule which made it easy throughout the entire purchase process. One thing that separates this dealership from others is that Marc and his colleagues are not "in your face" forcing you to buy every single car you see. They gave us plenty of space and time to weigh our options until we were comfortable to make an offer. It's clear that their laid back approach to selling cars works well, because all the salespeople were busy during each of our visits there. We had to make an appointment to ensure there was going to be someone to help us. At other dealerships, we felt pressured to buy a car, but at MetroWest Subaru, no one pressured us; instead, Marc was patient and gave us room to breathe. Price negotiations also went smoothly, because there wasn't too much back and forth, and we felt we got a good deal with our trade-in and purchase combined. Finally, the person who helped us with the financial paperwork (sorry for not remembering his name) was also friendly and clearly laid out all our options without pushing us to buy any unnecessary service add-ons. One growth area for this dealership is that when they installed the auto-starter, they didn't reset the trip computer, so when we went for the inspection on our own, it failed. It would've been helpful if they gave us a heads up about that before we went in for the inspection, just to set our expectations, like they did in all other aspects of their interaction with us. It is worth noting, too, that Marc ensured that we got fully reimbursed (promptly) for all expenses incurred during the vehicle inspection that we opted to do ourselves. They mailed us a check shortly after we emailed Marc our receipts. All in all, my wife and I are very happy with our experience at MetroWest Subaru and will highly recommend it. They actually made the car buying process a pleasant experience for us. P.S: when you're there, ask for Marc Soloway and bring a couple of inspirational quotes to share -- he loves these and has got a lot of them! :-) More

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After some negotiation, my offer price was accepted. Marc pointed out some minor cosmetic damage that I hadn't even noticed on my own, and asked them to repair it at my expensive prior to taking delivery of pointed out some minor cosmetic damage that I hadn't even noticed on my own, and asked them to repair it at my expensive prior to taking delivery of the vehicle. To my surprise, Tom, the used car operations manager, had repairs made (involved replacing the passenger side side-view mirror) at there expense...this was after the deal had been signed and I already thought that I had a fair price on the vehicle. No matter how good of a deal you make on a large purchase, you usually always leave wondering/feeling that you could have done even better; however, in this case, I drove away feeling great! I can honestly say that I would recommend them to others, and in fact, I will likely be giving them business again on a new Subaru when my trusty Toyota Tundra (270,000 miles) finally needs replacing. Respectfully, -Jeff More

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The Metrowest experience was phenomenal from start to finish. From checking out used vehicles on their website all the way to driving off the lot with our new Subaru was a pain free experience. They di finish. From checking out used vehicles on their website all the way to driving off the lot with our new Subaru was a pain free experience. They did a great job of not pressuring us into a sale and they were very helpful when we needed to register the vehicle in another state. Top notch business and I would highly recommend. More

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My Forester was totally dead; it was Memorial Day and service shops were closed. I went to the Metrowest dealership. Marc Soloway, a salesperson, asked if he could be of help. I told him what my proble service shops were closed. I went to the Metrowest dealership. Marc Soloway, a salesperson, asked if he could be of help. I told him what my problem was and he thought he knew what was wrong. He got into his car and followed me to my home, approximately 6 miles away. His analysis (dead battery) was correct and he successfully started the car, much to my relief. I had not bought the Forester at that dealership, so that level of service stunned and thrilled me and Metrowest Subaru has made a friend for life. More

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After reading many reviews of buyers' experiences at Subaru dealers in the greater Boston area, I decided to visit Metrowest Subaru first. I was immediately impressed by the friendly, low-key and know Subaru dealers in the greater Boston area, I decided to visit Metrowest Subaru first. I was immediately impressed by the friendly, low-key and knowledgeable attention my wife and I received from Marc Soloway. Although I had decided exactly which model (an Outback 2.5 limited) and options I wanted to purchase before I entered the dealership, we had a pleasant meeting as Marc took the time to get to know us, brought up points we hadn't considered, and left no stone unturned in our Subaru education. The purchase experience was prompt, competent, and free of unpleasant surprises. The business manager deserves special note for an unusually clear presentation of financing and warranty options. Marc took the time to explain everything. In that this was my first new car purchase in 10 years, there were a lot of new things, mostly electronic , to explain. Everyone Marc introduced us to at the dealership couldn't have been friendlier in a genuine, eager to help way. Overall, Marc provided me with my most positive new car buying experience in over 40 years. More

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I am a fussy shopper and basically don't trust stock brokers or car dealerships. I am not sure which are worse. But I needed a new car, and after owning two Subarus that was all that I wanted to look brokers or car dealerships. I am not sure which are worse. But I needed a new car, and after owning two Subarus that was all that I wanted to look at. I went online and had lots of good and reasonable offers for the car I wanted from the various Subaru dealers in the area. I gave only a slight preference to MetroWest Subaru because of closeness to my home. I was quite prepared to go to another dealer if price or any aspect of the relationship did not go right. The salesman we worked with was Marc Soloway. I guess the best thing a customer can say is that I would buy from him again. There was no bull***t in the dealing. Marc was honest and very helpful. The negotiation was straight forward with Marc the 'middleman' between his management and me. We arrived at what I felt was a very fair deal. When the car was ready Marc did not just hand me the keys with wishes of happy driving. Instead, he patiently took all the time necessary for my spouse and I to understand and operate all the features of the car. Not a small feat given all the Bluetooth and other electronic features. All in all, I am a happy customer thanks to Mark. I plan to write another review after I have had sufficient time to judge the service department. More

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