Marc Wigler | Page 2

Far exceeded expectations! Every need was met! What can I say? I was sold on the Mercedes brand (former BMW girl), then I was brought a beautiful C300 with exactly everything Every need was met! What can I say? I was sold on the Mercedes brand (former BMW girl), then I was brought a beautiful C300 with exactly everything I wanted. I couldn't have built it better myself. Not only that, there was NO high pressure, no whispering in the corners (lol!), just a respect for me as a buyer. We also laughed a lot! More

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Worst repair experience ever! REMEDIED I went in person to Crown Mercedes when my 2009 C300 would not start. Told simply to call roadside assistance and have the car towed to Crown, which I went in person to Crown Mercedes when my 2009 C300 would not start. Told simply to call roadside assistance and have the car towed to Crown, which I immediately did. I called to inquire over the next two days and my phone calls were never returned. So after there was no follow I again went back to the dealership in person. They didn't even know the car was there even though Mercedes arranged the tow and I called Crown to make sure they knew the car was on the way. While parked at the dealership, property was taken out of the car. After finally completing the repair I got home to find out the hood would not open, so I had to go back to the dealership to have the initial repair corrected. Even that service was incomplete as parts were left in the trunk. I told them I would finish it myself at home. Several days, two unnecessary trips and hours wasted with not even a simple apology. Horrible customer service experience! UPDATE* After back and forth exchanges with Crown I received a call personally from President and GM Marc Wigler. We discussed the customer service issues and reached an amicable resolution and my invoice was partially refunded. I appreciated the ability for my concerns to be heard and resolved. Thank you Mr. Wigler. More

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Outstanding service from everyone I literally could not be more pleased with my service from crown Mercedes Benz. Not only was my sales consultant Douglas Horner the best salesman he w I literally could not be more pleased with my service from crown Mercedes Benz. Not only was my sales consultant Douglas Horner the best salesman he was extremely dapper, and handsome. I wasn't sure what vehicle I wanted but let me tell you he pointed me in the right direction with a new c class. The staff was so friendly and energetic. Even the older gentlemen Stephen made an effort to come over and say hello.. Talk about embracing gen y!! Bless his heart. I appreciate the concern the management staff had for me as well. Tom and John went out of their ways to make sure I had the perfect experience. This was just the beginning.... Marc wigler the president and CEO of crown motor company personally came down and shook my hand. Talk about the royal treatment!!! I was so honored to have met such a pretigous member in our community. I felt like Jewell the pop sensation from living in my car to a certified rock star! The paperwork process... Craig, my finance manager made the process simple and easy. I was in and out in 10 minutes. He was kind, patient, and most of all respectful of me as a young man. As I turned the corner to receive my new car the entire crown staff was cheering and applauding my as I stepped into my brand new vehicle!!! Thank you crown it made me feel like a million dollars!!! Yours forever, Matt More

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At first I was very happy with how I was treated during the car buying experience at Crown. It really seemed as though they genuinely cared about me and my needs, which were very specifically outlined in a the car buying experience at Crown. It really seemed as though they genuinely cared about me and my needs, which were very specifically outlined in an email. I pruchased a used car, gave a great review and then when I started having issues but not spending money I was treated very rudely and I felt very bullied. On the day I purchased my car I asked where the spare tire was and the gentleman who sold me the car didn't know but assured me he would resolve it and get me one. After a few weeks of playing email tag I was advised that the car did not come with one, and the "manager" Tom Sands stated "what do you want me to do remanufacture the car for you". It's really a joke that he is in the position that he is in because that is no way to talk to anyone, especially when I was promised a spare tire when I purchased the car. The car was purchased in June 2013 and it wasn't till February 2014 that I was finally going to get reimbursement for a spare I had to purchase on my own. The kicker is in order to get reimbursement I need to sign a release form, releasing them from any further actions because of health related issues I suffered. Now remember that I said I was very specific in an email outlining my needs, one of them being - The car must be a nonsmokers car because of my previous health issues with cigarette smoke. I was advised that this car was smoke free and freshly detailed, but my sales man and I both were experiencing seasonal allergies. Honestly because of the specific request for a nonsmokers car, my opinion is be should have double checked if his sniffer was not functioning 100%. When I mentioned to the "manager" about that too his response was, I think you are looking for any reason to not like this car. Now, I spent months researching, test driving and looking at these specific cars to me this was a joke and a waste of months of my time. The smoke smell in the car only got worse, I tried leaving the windows open, many deep cleaning details and mass air fresheners and also had it inspected by my authorized dealership while it was being serviced. They advisd that there was no guarantee that the smell could be totally removed. When I went above Tom to his boss Marc Wigler and advised the situation and the severity of it he seemed like he wanted the help at first. I told him that I was not feeling comfortable with the staff because I had felt bullied and lied too. That's when be started to make me feel uncomfortable with him as he "yelled" at me via email stating his employees were not liars and so on. I felt very defeated by all the responses and had suffered a great deal from the cigarette smoke. Daily I was getting debilitating migraines that made it very dangerous to operate my car, I would go sometimes weeks and not drive it; then when I be feeling "normal" I need to run out for groceries or what not and it would start all over again. Without going to far in to personal detail I was very sick and although Crown thought their resolution was fair it was a real slap in the face. I'm not their typical high end consumer, I am a typical American who works pay check to pay check. I am someone who has owned and operated seven pervious cars with ZERO issues up to this point. Marc offered several options but the one they were doing dead set on was giving the car a freshen up. I told him that I was already advised there was no guarantee, they wanted to inspect the car, ok;but there was no way I could drive the distance. He said someone would come pick it up, again I advised I was uncomfortable with that, why couldn't the inspection be handled on my property? Anyway in the end I am out the car that I spent months looking for, I have been very sick, I have not gotten reimbursed for my tire and will be out financially thousands of dollars because of the trade in value and what I owe. I was mislead, bullied and it was not till two weeks ago that Jim Meyer's the CEO finally apologized and wished me good health. Not one time before did anyone say sorry for all I was going through, ever! Even with in the first month I was without the car for two weeks because of manufacturer repairs, which I was told was fixable with a little WD-40. What a real joke and nightmare of a car buying experience, save your self the "migraine" and buy somewhere else! Actions speak louder than words and here are my words in action. More

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I purchased and paid up front for a Cadillac XLRV on the internet based upon it being "Crown Certified" and the representations made about the car from what I thought was a reputable luxury car dealer. I g internet based upon it being "Crown Certified" and the representations made about the car from what I thought was a reputable luxury car dealer. I got a video and pictures describing a car with only normal wear and tear for it's model year and 40K mileage. At no time were any damages of defects shown or described to me. I had the car shipped to me as the price included delivery to the Houston area. Upon delivery I could not open or remove the car from the transport as the battery was dead. Crown sent the car to a local Cadillac dealer to unload and diagnose and it was reported to have a defective battery. I was able to open and inspect the car as it was now unloaded and I found it to be in extremely poor condition-broken and damaged bumper, tires worn out, trunk lid fiberglass cracked, glove box door missing, console dented and damaged etc. I refused to accept delivery of the car as it was far from what was represented. Crown subsequently wholesaled it to the Cadillac Dealer for about $4500.00 less than I paid rather than have it shipped back to them for them to attempt another sale. The dealer who purchased the car stated they would not attempt to retail it until it had undergone a complete refurbishment. Crown agreed to refund my money but withheld $1000.00 which they say is my responsibility for the transport of the car. I disagree as it would never have been shipped had they accurately represented the car's condition. They refuse to refund the $1000.00 and I would not recommend them to accurately represent any auto in their inventory. More

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I have had many oppertunities to deal with Crown organization and they have always been professional. I have come to trust they there staff because they are always looking to best service my needs. organization and they have always been professional. I have come to trust they there staff because they are always looking to best service my needs. More

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