Dan Hawks
Dan Hawks at Crown Mercedes-Benz Dublin
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Dan Hawks

Warranty Administrator

Crown Mercedes-Benz Dublin

6500 Perimeter Loop
Dublin, OH 43017

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19 Reviews

Dan Hawks is a veteran of the auto industry serving in various service positions since 1992. Originally from Florida, he completed his Accounting and Management studies at Ohio Wesleyan University. Dan has been with Crown Eurocars since 2001 in the capacity of service administration and management. He is married with a child and in his spare time enjoys traveling to beach destinations.

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19 Reviews

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19 Reviews of Dan Hawks

May 19, 2022

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Employee Rating

Complete disregard for appointment time and after the long wait then a complete disregard for customer service. The recall remedy appointment we presented for and were able to schedule on their website b More

by DISREGARDED
Customer Service
Friendliness
Recommend Dealer
No
May 31, 2022

Crown Mercedes-Benz Dublin responded

DISREGARD, Thank you for your feedback. Mercedes Benz confirms that the official recall letters will be sent in June. Until then, they are asking all concerned customers to call 1-888-548-8514. We must uphold Mercedes Benz’s stance, ‘DO NOT DRIVE’ the vehicle until the recall has been released and performed. Thank you, Seth Kinniard Parts and Service Director Direct: 614-376-0120

December 17, 2021

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Employee Rating

Konstitan did a nice job explaining things about the car. The finance person was very thorough and answered all of our wuestions More

by Tim
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Konstantin Chumak, Bill Tippie , Cory Gasparro

Dec 17, 2021

Crown Mercedes-Benz Dublin responded

Tim, Thank you for taking the time to leave us this positive review! We are so glad that Konstantin and the team provided you with the quality care that you deserve! If there is ever anything more that we may help you with, please do not hesitate to give us a call!

September 18, 2021

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Employee Rating

I’ve done this WITH a Super Cool Auto Professional in Sales when I arrived at near Closing on a Saturday about 2 weeks ago and didn’t even buy my Benz from Michael… Simply ; Awesome People and “REAL❤️🙏 More

by theetrinitygroup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2021

Crown Mercedes-Benz Dublin responded

JB, Thank you so much for your wonderful review! We appreciate your business, and we are delighted that Michael and the team provided you with the 5-star service that you deserve. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know if we may ever be of further assistance to you in the future.

September 15, 2021

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Always great honest service people were friendly and helpful not much more to say at More

by Heartflash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 27, 2020

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Beyond incompetent. Even after handing them a a diagnosis they were unable to fix the vehicle. They know nothing of Bluetec technology. Stay away. And I thought Germain was bad. More

by MB91
Recommend Dealer
No
Jul 30, 2020

Crown Mercedes-Benz Dublin responded

As we discussed before you came in, your 2010 diesel Bluetec has an emission problem that cannot be remedied with a ‘reset’. It is a problem that needs to be repaired, unlike much earlier model years where a reset was possible. You argued with us that other technicians told you it could be reset, and that they told you they didn’t have the special equipment to facilitate this. We explained, just as the other Mercedes-Benz dealership did, that this was not true. You still wanted Crown to diagnose the problem, agreed to pay for the diagnosis, but then reneged on the payment. The reason this emission problem must be repaired is that it currently is releasing too much carbon - it is programmed per federal guidelines to only give a few more ‘starts’ until the repair is completed. Sincerely, Marc Wigler, President and GM

Aug 04, 2020

MB91 responded

I rest my case mr pres and gm. You didn't even get the year right. Your techs also stated the exhaust system was full of DEF. It's 75% water. Explain to me how that remains liquid in a hot exhaust system. Right. It doesn't. Stay away from these jackwagons.

March 24, 2020

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Crown Mercedes is a wonderful dealership!!! I have worked with Ken Stuart the last 2 times and between my husband and I we have leased our last now 6 cars from them!! More

by slindsey67
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Stuart, Shen Saguisi, Craig Brooks , Richard Renner

Mar 26, 2020

Crown Mercedes-Benz Dublin responded

Thank you for leaving us this wonderful review! We feel so fortunate to have your business, and we are overjoyed that we could provide you with a top-notch experience once again! We warmly congratulate you on your newest vehicle, and we hope to serve you and your automotive needs for many years to come.

March 21, 2020

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Excellent purchase experience ! Ken Stuart is always very professional and knowledgable. The new car was ready to go as stated. Trading our old car went very well too. Ken made it very easy. More

by Diana D.
Recommend Dealer
Yes
Mar 23, 2020

Crown Mercedes-Benz Dublin responded

Diane, Thank you so much for your positive feedback! We are thrilled that we had the opportunity to work with you, and we are happy to hear that Ken made your buying experience so smooth and efficient! We hope you enjoy your new vehicle, and we hope to continue serving you and your future automotive needs!

February 07, 2020

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I just purchased my third Mercedes from Crown Eurocars and my 2nd from Stephen Revard. Everyone I've met is very knowledgeable, friendly and professional. Stephen has even provided me with a course to go More

by Janet G
Recommend Dealer
Yes

Other Employees Tagged: Bill Tippie , Stephen Revard

Feb 11, 2020

Crown Mercedes-Benz Dublin responded

Janet, Congratulations on your new Mercedes-Benz! We are so appreciative of your continued business, and we are thrilled that Stephen could provide you with another great vehicle and exceptional experience! We thank you for sharing this kind recommendation, and we hope to continue serving you and your automotive needs for years to come!

December 16, 2019

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Impressive Customer Service and Follow-Through My husband and I were quite impressed with the level of courtesy, professionalism, helpfulness and most importantly -- "FOLLOW THROUGH" of the Sales R More

by DeAntha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Youssoupha Mbao, Richard Renner

Dec 18, 2019

Crown Mercedes-Benz Dublin responded

Thank you so much for sharing your wonderful review and recommendation! We are overjoyed that our team could make your buying process so seamless and provide you with the quality service that you so much deserve. Your satisfaction is our utmost priority. Please don't hesitate to let us know if there is anything more that we may help you with in the future. Warm congratulations on your new Maserati!

March 01, 2019

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Employee Rating

very nice and good service to me kenneth weaver the service was very good everybody was very nice made mw fill very comfortable when I buy me next Mercedes it will be from them More

by slooride1@aol'com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Stevenson , Jeremy Ellis, Melisa Greenberg, Richard Renner

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