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Marcell Saavedra
Marcell Saavedra at Nissan of Torrance

Marcell Saavedra

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.7
121 Reviews
4.7

121 Reviews

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121 Reviews of Marcell Saavedra

June 14, 2025

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Employee Rating

When the time comes to change your brakes, oil, or service your engine Torrance Nissan actually makes those icky - yucky mandatory chores pleasant. Take it from someone thats been around. More

by morose2032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo, Richard Burns, Jimmy Vasquez

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June 12, 2025

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Everyone is very courteous and friendly in this Nissan Dealership our entire family go for years. They never disappoint us! More

by RIEKOSUZUKI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lily Bandea, Jimmy Vasquez

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Jun 14, 2025

Nissan of Torrance responded

Hello Rieko, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 12, 2025

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Customer service was good, I was kept up to date about the service time of my car More

by MINNIEMILE
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Service Communication
Recommend Dealer
Yes
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Jun 14, 2025

Nissan of Torrance responded

Hello, your wonderful feedback and rating mean a lot to us. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 11, 2025

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This place offers great service. I’ve been coming here for years and I’m also kept updated on the status of my vehicle through videos showing its condition. They even point out areas More

by ITSJONATHANONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo, David Campos, Richard Burns, Jimmy Vasquez, Capri Blas

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Jun 13, 2025

Nissan of Torrance responded

Hello Jonathan, we are very happy we could provide you with such a positive experience! I's experiences like yours that really keep our team motivated! Thank you again for leaving us this response. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 05, 2025

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This is the only dealership I am visiting for my Nissan Versa Note and the Nissan of Torrance never disappointed! More

by M.A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 10, 2025

Nissan of Torrance responded

Hello, thank you so much for the positive review! We are happy to pass along your comments to the team here at Nissan of Torrance! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 03, 2025

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He is very helpful for my daughter car he is really good communication highly recommended More

by T.NARAA1985
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 07, 2025

Nissan of Torrance responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 02, 2025

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Employee Rating

This dealership has refused to use my warranty to cover repairs. A bunch of talking in circles. Calls from Consumer Affairs to no real results. More

by UBEGME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jimmy Vasquez

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Jun 06, 2025

Nissan of Torrance responded

Hello, we pride ourselves on customer service and we understand your frustration regarding your warranty issue. As a dealership, we are not authorized to approve or deny warranty repairs ourselves. All warranty repairs must be approved by the manufacturer or the warranty provider directly, based on their specific terms and conditions. We are more than happy to repair your vehicle so as long as we have authorization to do so. We understand that you have escalated your concerns to Consumer Affairs. Please understand that we are following the required process set by the warranty issuer. If you should need anything from us while you have an open case, please let our team know, we are more than happy to assist in any way we can. Best of luck to you. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 29, 2025

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It was absolutely terrible service in all my Nissan experience. Oil change cost 280 dollars More

by GARDENAGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Figueredo

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Jun 04, 2025

Nissan of Torrance responded

Hello, thank you for bringing this matter to our attention, unfortunately based on your username on this review we were unable to find you in our database. We are disappointed to hear that your visit was anything but pleasant. Based on the information provided sounds like you paid for a diagnostic, this is far from our price range for oil changes. We would like the opportunity to further discuss as we believe this amount is an error. Please contact us at your earliest convenience at 310-536-4000 x2225 or x2249, we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 27, 2025

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Employee Rating

Everything was fine , but I think I was forgetting about in waiting area. Computer issues More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Campos, Richard Burns, Jimmy Vasquez, Capri Blas

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May 29, 2025

Nissan of Torrance responded

Hi Marc, thank you for taking the time to leave a review for us at Nissan of Torrance. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 27, 2025

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Employee Rating

Exelent customer service. Thank you . You are the best. I would recommend you to all my friends. More

by MAMIRA0909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2025

Nissan of Torrance responded

Hello, thank you so much for your positive comments about Nissan of Torrance! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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