Marcell Saavedra | Page 24

Nissan of Torrance responded

Hello Cathy, thank you for taking the time to provide your feedback; however, I must point out that your review is possibly based on your experience with CarMax and not with Nissan of Torrance. After further investigation, I found that your vehicle nor the extended warranty were purchased at our dealership, in fact this was your first time at our service facility. Based on the information I received from the Advisor who assisted you, you were referred to us by CarMax as they stated we would diagnose it for you, which we did. Unfortunately, the recommended 60K Transmission service was not completed therefore causing your extended warranty to decline the claim we submitted for your transmission. I would like to clarify that we have no control over the work your Extended warranty company will approve or decline, that is their decision. I was also informed that we loan you one of our rentals, and when you came back to return it you threw the keys at one of our Advisors, and we will not and do not tolerate that type of behavior. This review should have been written for the dealer who sold you the vehicle and extended warranty not for Nissan of Torrance as all we did was help. We ask that you please remove this review as the statements you made are false and if you'd like to further discuss we are open to doing so. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Your satisfaction is our top priority. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Marcus, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Please don't hesitate to reach out to us if there's anything more we can do! Thank you again for letting our team know how we did! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jazz, we appreciate your positive review about your recent experience with us! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional, we can do for you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Shelly, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Marcell will be happy to hear that he was the best part of your experience. Thank you again and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Erick, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. I have addressed your concerns with our Accounting Department and should have your concern resolved soon. I will follow up with you on Monday 4-7-25 to provide you with further details. Thank you for bringing this to our attention, we look forward to turning your experience around. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we are very happy to have provided you with such a positive experience! Glad you enjoyed our waiting area. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we are sorry to hear that you are unsatisfied with your Nissan Rogue. Our recommendation is that you contact Nissan Consumer Affairs, as it sounds like the issue is not with Nissan of Torrance. Please contact them at 800-NISSAN-1. Best of luck to you. Kind Regards, Elizabeth Reyes Customer Relations Manager