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Marcell Saavedra
Marcell Saavedra at Nissan of Torrance

Marcell Saavedra | Page 27

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.7
269 Reviews
4.7

269 Reviews

Write a Review

269 Reviews of Marcell Saavedra

October 02, 2024

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Employee Rating

Good customer service and follow up with the client . A quick and easy opening for Financial support. More

by Annick Thun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

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Oct 12, 2024

Nissan of Torrance responded

Hello Annick, thank you; we appreciate your excellent feedback! We are glad service was quick and easy. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 01, 2024

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Marcel was very respectful and very helpful with our needs during the service for my car. I liked how the technician too k a video of the problem of the car and sent it to me to view. I was very sat More

by Mary Grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2024

Nissan of Torrance responded

Hello Mary, thank you for taking the time to share your experience with us. We are happy to hear that our Advisor was respectful and helpful. We understand that visual communication can significantly enhance understanding, allowing customers the opportunity to see what needs to be addressed. Nissan of Torrance is happy to have offered you a better price than other shops as we strive to provide competitive pricing without compromising our quality or service. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 01, 2024

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Great service and communication. Both were specific when explaining to me what is happening with my car. More

by Caroline O’Neill
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2024

Nissan of Torrance responded

Hello Caroline, we appreciate you taking the time to leave us this feedback. We understand that communication is key, so providing a thorough explanation of what is happening with your vehicle is of essence. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 27, 2024

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Marsell helped me out quickly since I was on my way to work, he provided very friendly and knowledgeable service and my car was fix the same day…I am a happy client More

by MARTHANEWLEE
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Service Communication
Recommend Dealer
Yes
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Oct 04, 2024

Nissan of Torrance responded

Hi Martha, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 25, 2024

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Employee Rating

Great Customer Service and lounge area. I always get my services done at Nissan Torrance. More

by MONAELENYECE
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Service Time
Recommend Dealer
Yes
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Sep 29, 2024

Nissan of Torrance responded

Hello, thank you; we appreciate your feedback! Glad our lounge was comfortable while you waited for your vehicle. Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 24, 2024

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This dealership was professional and knowledgeable with helping me to troubleshoot my car issues. I loved their communication skills and their transparency with the cost. More

by MRSSIRWILLIAMS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 29, 2024

Nissan of Torrance responded

Thank you for providing such wonderful feedback about your recent service visit. We are delighted to hear that our team was professional and knowledgeable when troubleshooting your vehicle. Our team strives to provided top quality service and strong communication is an imperative part of that. If you should ever be in need of further assistance our team is happy to help. Until next time, take care. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 22, 2024

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No problems, and I was able to get an immediate appointment….excellent! Everyone is very attentive, and happy to assist while waiting. More

by IED1
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Service Communication
Recommend Dealer
Yes
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Sep 29, 2024

Nissan of Torrance responded

Hello, we sincerely thank you for the positive review and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 21, 2024

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Marcelo was awesome and I’m definitely going to come back. Very clean showroom and the service department went above and beyond More

by Tony90304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo, Capri Blas , Richard Burns, David Campos, Jimmy Vasquez

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Sep 29, 2024

Nissan of Torrance responded

Tony90304, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 19, 2024

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Employee Rating

The service department and the advisors are very attentive. Communication with them was great. They kept me updated. It’s always nice coming in when I need service. More

by KIMBERLY6638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2024

Nissan of Torrance responded

Hi Kimberly, thank you for your positive feedback regarding the attentiveness and communication of our Advisors. Effective communication is crucial as it ensures clients feel more informed and supported during their service visit. Thank you once again for your valuable feedback! Kind Regards, Elizabeth Reyes Customer Relations Manager

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