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Marcell Saavedra
Marcell Saavedra at Nissan of Torrance

Marcell Saavedra | Page 27

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.8
325 Reviews
4.8

325 Reviews

Write a Review

325 Reviews of Marcell Saavedra

February 14, 2025

Dealership Rating
Employee Rating

I’m still waiting for my floormats, but very helpful with my tire issue. The car wash was a nice surprise! More

by JONJEFFJACKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo , Capri Blas, Richard Burns, David Campos, Jimmy Vasquez

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Feb 19, 2025

Nissan of Torrance responded

Hello, we appreciate your feedback! I would be happy to assist you with your floormats but would need further information as you listed all of our service representatives on your review and not sure who you were assisted by. Please email me at ereyes@cam-usa.com, I look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 14, 2025

Dealership Rating
Employee Rating

Best customer service experience with Chris as Service Advisor at Nissan Torrance, I would recommend all my friends and family to purchase their next car at Nissan Torrance. More

by THEALEE36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes, Chris Figueredo, Alex Camacho, Alberto Arellano, Frankie Figueredo , Capri Blas, Richard Burns, David Campos, Jimmy Vasquez

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Feb 18, 2025

Nissan of Torrance responded

Hello Thea, we're so glad that we were able to go above and beyond your expectations! Thank you for the great review! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 13, 2025

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Employee Rating

Great service and an unexpected discount on what I ordered 👍 awesome truck and running boards More

by KDAWSON143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Reyes, Miguel Gonzalez

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Feb 17, 2025

Nissan of Torrance responded

Hello Karl, congratulations on your brand-new Nissan Frontier and welcome to the Nissan of Torrance family. Glad you love your awesome truck. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 12, 2025

Dealership Rating
Employee Rating

Marcell was terrific, professional, overall great. He knew what he was talking about and took my concerns seriously. More

by FMALILAY1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 16, 2025

Nissan of Torrance responded

Hello Faviola, thank you for taking the time to write such a wonderful review for Marcell. Your feedback on this review leads me to believe that the 1-star review was an error. I know I had replied to a small survey you had filled out and expressed that the rating and survey were a reflection of the service provided by Marcell. We understood your concerns and did address them with our GM and Sales Managers as we do not condone of that behavior from any of our employees/departments. As stated on my previous response you will soon be receiving another survey via email, that is Marcell's personal report card, so we really hope the rating is based on the service he provided. If you have any questions or concerns, we are happy to further discuss. If you would like to provide him with a 5-star review, please just log in and edit your review. Thank you once again for expressing your positive experience with Marcell, it really means a lot. Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 11, 2025

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Employee Rating

Helpful and quick service. Received an oil change for my appointment date and was satisfied with my service More

by BAILEYHOMAN123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2025

Nissan of Torrance responded

Hi Bailey, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 09, 2025

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Employee Rating

I brought my car in for emissions hose. They said they fixed it after 4 days and $500 in rental car when i received my car it smelled like gas was being pumped into drivers cabin. Horribl More

by Cindy B
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2025

Nissan of Torrance responded

Hello Cindy, we are truly disappointed to hear that your experience was not to your satisfaction. We understand how important it is to have strong communication, and it is unfortunate that we fell short. I will use your feedback to coach our team as we strive to provide top quality service and falling short is unacceptable. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 27, 2025

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Employee Rating

Marcel was kind, informative and very efficient. Answered all my questions he made me feel important and like I was the only one having service done More

by NEENAJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2025

Nissan of Torrance responded

Hello Neena, we're so glad that we were able to go above and beyond your expectations! Thank you for taking the time to leave a review. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 23, 2025

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Employee Rating

Very nice and helpful people, took care of my service needs and concerns I had about my vehicle, I will return to this Dealership. More

by DealerRater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2025

Nissan of Torrance responded

Hello, we are happy to hear that our team was able to resolve your concern with your vehicle. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 18, 2025

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Employee Rating

We arrived at 10am and left as 15:30 for just an oil change service. The initial quote for a tire rotation and oil change was $70, they didint perform the rotation and still wanted to charge $70 I More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Figueredo , Capri Blas, Richard Burns, David Campos, Jimmy Vasquez

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Jan 22, 2025

Nissan of Torrance responded

Hello Tom, we are disappointed to hear that your experience was anything less than exceptional. I did speak with your Advisor and the Service Manager, and they clarified that the quote for $300 was not for a rotation it was to remove and replace the stripped lug nuts from your wheels. As for the oil change you were charged $39.99 + tax, as for the rotation they did quote you $29.99. Your Advisor also stated that he did advise your wife that service would take longer as Saturdays are our busiest days; however, stated that the service was a little over 2hrs long, he was a bit confused about the time frame provided on this review. If you wish to further, please don't hesitate to reach out to us. Kind Regards, Elizabeth Reyes Customer Relations Manager

Jan 22, 2025

Tom responded

Hi Elizabeth - to clarify, the $300 for removing a "stripped lug nut" wasn't, since I could do the rotation at home the next day. So basically they told my wife that it was so complex you needed extra labor to perform something that I could do at home with basic home tools. 2nd the service could have been a "little 2 hours long", but the car was release by 14:40, I have the phone calls we made + the credit card charge as proof. So took at least 4:30hrs. for a service pre discussed. and 3rd I was charged $39.99 + tax after a 15 minute call where you wanted to charge $79.99 + tax. I have both quotes on my hand if you want to look at them finally my wife went on a Thursday not saturday

January 17, 2025

Dealership Rating
Employee Rating

Very friendly but I didn’t like it when they said I needed spark plugs when I just had it done somewhere else. Marvel said it is because by looking at mileage they suggested it but they fint even look More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2025

Nissan of Torrance responded

Hello Linda, thank you for bringing this matter to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

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