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Marcellis Smith

Overview Reviews (171) Inventory (275)

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Marcellis Smith

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8

171 Reviews

Overview Reviews (171) Inventory (275)

Dealership Experience

4 yrs, 10 mos

Industry Experience

6 yrs

4.8

171 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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171 Reviews of Marcellis Smith

August 03, 2026

Dealership Rating

Employee Rating

Marcellus is extremely excellent in his position. He is very knowledgeable and helpful. Marcellus is the best He is very knowledgeable and helpful. Marcellus is the best More

by Judy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcellis Smith

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July 16, 2026

Dealership Rating

Employee Rating

All right Clean professional responsive appreciate being updated on a consistent basis as to the progress of the service updated on a consistent basis as to the progress of the service More

by bstdwt

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcellis Smith

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Jul 22, 2026 -

Honda of the Avenues responded

Thank you for your review! We're glad you had a clean, professional, and responsive service experience. We appreciate your support and are happy we could keep you updated throughout the process. We look forward to seeing you again!

July 07, 2026

Dealership Rating

Employee Rating

The repair is quality but Honda does overcharge for such an easy to damage engine splash guard. Hopefully future cars aren't built this way. an easy to damage engine splash guard. Hopefully future cars aren't built this way. More

by cody.petry

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcellis Smith

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Jul 13, 2026 -

Honda of the Avenues responded

Thank you for your feedback. We're glad you're satisfied with the quality of the repair. We appreciate your comments regarding the splash guard and pricing, and we'll be sure to share your feedback with our team. We value your business and hope to serve you again in the future.

July 03, 2026

Dealership Rating

Employee Rating

Good team Good team and organization, better if clean thr car same Subaru Clean the car when finished the service car same Subaru Clean the car when finished the service More

by vhs844

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcellis Smith

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Jul 06, 2026 -

Honda of the Avenues responded

Thank you for your feedback! We're glad you had a positive experience with our team. We're sorry we missed the mark on cleaning the inside of your vehicle and appreciate your suggestion. We value your feedback and look forward to serving you again!

July 03, 2026

Dealership Rating

Employee Rating

VERY GOOD IF YOU ASK ME FOR MORE WORDS I WILL LOWER MY DEALERSHIP RECOMMENDATION. STOP ANNOYING ME!!!! DEALERSHIP RECOMMENDATION. STOP ANNOYING ME!!!! More

by rc2b

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcellis Smith

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Jul 06, 2026 -

Honda of the Avenues responded

Thank you for your feedback! We're glad you had a good experience and appreciate you taking the time to leave a review. We hope to see you again at Honda of the Avenues!

June 22, 2026

Dealership Rating

Employee Rating

A good experience with Marcellis at the Avenues. The work was well done although brake fluid was spilt in engine compartment and some of it dripped on my garage floor. No other issues and the car The work was well done although brake fluid was spilt in engine compartment and some of it dripped on my garage floor. No other issues and the car run fine. More

by J_melo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 24, 2026 -

Honda of the Avenues responded

Thank you for your feedback! We're glad Marcellis provided a great experience and that the work was completed well. We appreciate you bringing the brake fluid concern to our attention and will share it with our team as we continue to improve. Thank you for choosing Honda of the Avenues!

June 16, 2026

Dealership Rating

Employee Rating

Excellent and fast It was a good experience and I would come back. I don't like needy surveys come back. I don't like needy surveys More

by gtbailey5

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Marcellis Smith

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Jun 18, 2026 -

Honda of the Avenues responded

Thank you for your feedback! We're glad to hear you had an excellent and fast experience and that you would return. We also appreciate your honesty regarding surveys.

June 16, 2026

Dealership Rating

Employee Rating

They were very nice, and got me in immediately. Which was very nice considering I was in a time crunch. They were very professional and very helpful and did everything in their power to keep the he Which was very nice considering I was in a time crunch. They were very professional and very helpful and did everything in their power to keep the health of my car. More

by bridgetstevens27

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 18, 2026 -

Honda of the Avenues responded

Thank you for your review! We're glad to hear our team was able to get you in quickly and provide professional, attentive service. We appreciate your trust in taking care of your vehicle and look forward to seeing you again.

June 13, 2026

Dealership Rating

Employee Rating

It was my first time here. Overall, it was pretty nice and I especially like the kids play area. Overall, it was pretty nice and I especially like the kids play area. More

by Alex Biega

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 15, 2026 -

Honda of the Avenues responded

Thank you for your review! We're glad your first visit was a great experience and that you enjoyed our kids' play area. We appreciate your feedback and look forward to seeing you again!

June 13, 2026

Dealership Rating

Employee Rating

I always wait longer than expected at this dealership. They had my car for three hours this past visit and I was told I would get a text when my car was ready. Three hours later I showed up and my car was They had my car for three hours this past visit and I was told I would get a text when my car was ready. Three hours later I showed up and my car was almost done……. More

by dakotaptrag

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 15, 2026 -

Honda of the Avenues responded

Thank you for your feedback. We apologize for the longer-than-expected wait and for the lack of communication regarding your vehicle's status. We understand how frustrating it is to wait for a notification that never arrives, especially when your time is valuable. Your comments will be shared with our team as we work to improve both our service timelines and communication. We appreciate your business and the opportunity to do better on your next visit.

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