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Marcellis Smith
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30 Reviews
Dealership Experience
2 yrs, 6 mos
Industry Experience
3 yrs, 8 mos
30 Reviews
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30 Reviews of Marcellis Smith
Verified Customer
Helpful 
April 16, 2024
Marcellious, and Clay helped me immensely. Clay helped iron out a problem with financing with Ally. And Marcellious helped check me in, checked me out, and explained to me with satisfaction ev Clay helped iron out a problem with financing with Ally. And Marcellious helped check me in, checked me out, and explained to me with satisfaction everything that was done during the oil change, tire rotation and brake checks. I’m very happy with the care I get when I come to Honda of the Avenues. Thank you. Mike Talley More
by mikenkathi6268
Other Employees Tagged: Bobby Howard, Clay Fenwick, Oral McDonald, Darius Simon
April 16, 2024
The service writer tried passing my appointment off to another service writer who basically said heck no! but immediately did a write for a sales persons daughter that didn't have an appointment. They t another service writer who basically said heck no! but immediately did a write for a sales persons daughter that didn't have an appointment. They took almost 2 hours for a simple oil/filter change when I had an appointment scheduled. They don't put ant carpet/seat protectors in before maintenance anymore, there is no longer a quick wash and or vacuum of the car anymore and they try to up sell you at every opportunity. More
by rheat2
March 29, 2024
Service was top notch. I was called to let me know that the part was in and made the appointment. Dropped off the Honda, and two hours later, the car was ready. Marcellis a I was called to let me know that the part was in and made the appointment. Dropped off the Honda, and two hours later, the car was ready. Marcellis already knew I was coming and had everything ready to go for the repair. Communication was outstanding and made the experience overall excellent. More
by Jason H
Other Employees Tagged: Ed Danley
March 23, 2024
The staff was extremely helpful and explained everything thoroughly! Everyone is super nice and patient! thoroughly! Everyone is super nice and patient! More
by tasha3843
Other Employees Tagged: Clay Fenwick, Richard Moss
March 20, 2024
Marcellus was very polite and got me in and out quickly. I respect that he asked me about other services my car might need, but did not give me a guilty trip for services I declined. I respect that he asked me about other services my car might need, but did not give me a guilty trip for services I declined. More
by catfp
March 20, 2024
First time using Speed service. Very good and easy. Marcellis was very attentive to my request for oil change,etc. Checked with me on the progress of the work. Good employee. Very good and easy. Marcellis was very attentive to my request for oil change,etc. Checked with me on the progress of the work. Good employee. More
by baker7081
March 19, 2024
Very much disappointed: I am a regular customer at this dealership and have never encountered any issues in the past other than one time. However, this time, I believe the service representative mishandled dealership and have never encountered any issues in the past other than one time. However, this time, I believe the service representative mishandled the situation. Prior to my service appointment, I had already discussed my issue with another service personnel, who then consulted the parts department and provided me with a quote. To my surprise, when I arrived for my appointment, the service representative assigned to me refused to accept the previously provided quote. Despite receiving it from another dealership employee earlier that day, the service rep argued and treated me poorly. Moreover, throughout the service process, communication was solely via text message, even though I was physically present at the dealership. I had to seek out the service rep for updates, as they did not approach me. More
by Sam
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