Marcellis Smith
Marcellis Smith at Honda of the Avenues

Marcellis Smith

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8
180 Reviews

Dealership Experience

5 yrs

Industry Experience

6 yrs, 2 mos

4.8

180 Reviews

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180 Reviews of Marcellis Smith

September 26, 2026

Dealership Rating
Employee Rating

Very good customer service. Marcellis took very good care of us and the area to wait is very customer service oriented. More

by g8tormom1003
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Sep 29, 2026

Honda of the Avenues responded

Thank you for the great review! We’re glad Marcellis took great care of you and that you enjoyed our comfortable waiting area. We appreciate your business!

September 22, 2026

Dealership Rating
Employee Rating

I ended up going to another honda to get the rest of the car fixed under warranty and I wanted to the trade the car in the the monthly payment was way to high so I went to another honda dealership they warr More

by Yourlaneautos
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Oct 02, 2026

Honda of the Avenues responded

We’re sorry to hear that we were unable to meet your expectations and that you ultimately chose another dealership. We appreciate your feedback. Regarding cancellation of your service contract, please contact our team directly so we can review your specific contract and assist you with the appropriate next steps.

September 19, 2026

Dealership Rating
Employee Rating

The experience was great! Service was quick! Marcellis was very helpful and explained everything in detail. More

by klausbedulla88
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Sep 21, 2026

Honda of the Avenues responded

Thank you for your feedback! We’re glad Marcellis provided quick, helpful service and explained everything thoroughly. We appreciate your support!

September 19, 2026

Dealership Rating
Employee Rating

Marcellis Smith is an excellent communicator, forthright employee deserving Merit Recognition. Thank You, Ken Fenstermaker More

by candk1981
Recommend Dealer
Yes
Sep 21, 2026

Honda of the Avenues responded

Thank you, Ken! We’re glad Marcellis provided excellent communication and service. We appreciate your kind words and will be sure to share your recognition with him!

September 15, 2026

Dealership Rating
Employee Rating

Marcellis is the best advisor and always open to explain to me every detail when I get my car for maintenance. I cannot do justice with my words to appraise his work, probably above and beyond is the most s More

by pwl210783
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Sep 21, 2026

Honda of the Avenues responded

Thank you for your wonderful feedback! We’re glad Marcellis consistently goes above and beyond to provide thorough explanations and exceptional service. We appreciate your continued trust in our team!

September 07, 2026

Dealership Rating
Employee Rating

My car was damaged when it went in for a diagnosis. My advisor was not communicative with me More

by SIERRA.MALONEY
Recommend Dealer
No

Other Employees Tagged: Marcellis Smith

Oct 02, 2026

Honda of the Avenues responded

We’re sorry to hear about your experience. We take concerns regarding vehicle care and communication seriously. Please contact our service management team directly so we can review what happened and address your concerns.

September 01, 2026

Dealership Rating
Employee Rating

Fast, friendly service! Showed pictures of needs and got me in and out very quickly! More

by Jeaniemorgan216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2026

Honda of the Avenues responded

Thank you for the great review! We’re glad our team provided fast, friendly, and transparent service while getting you back on the road quickly. We appreciate your business!

August 25, 2026

Dealership Rating
Employee Rating

Marcellis did an excellent job keeping me informed every step of my service. Great communication. More

by dkburell2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2026

Honda of the Avenues responded

Thank you for the great review! We’re glad Marcellis kept you informed throughout your service and provided excellent communication. We appreciate your business!

August 25, 2026

Dealership Rating
Employee Rating

Great service and great customer service from Marcellis as always. My car is running better than ever. More

by PRKING99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2026

Honda of the Avenues responded

Thank you for the great review! We’re glad Marcellis continues to provide excellent customer service and that your car is running better than ever. We truly appreciate your continued trust in our team!

August 05, 2026

Dealership Rating
Employee Rating

Truly, a great experience, fast, easy and high-quality workmanship. Will come here for all my service needs. More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 17, 2026

Honda of the Avenues responded

Thank you for the great review! We’re glad you had a fast and easy experience. We look forward to serving you again!

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