Marcellis Smith

Welcomed multiple times upon driving into the holding bay. Marcelius was attentive and explained service and recommendations. Utilized discounts. bay. Marcelius was attentive and explained service and recommendations. Utilized discounts. More

by channelmaker28 Verified Customer Verified Customer

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It was a busy weekend and I had to wait for a few minutes when I came in for my appointment. Marcellis took his time to explain what needs to be done and how much time it would take . He was very pleasant fr when I came in for my appointment. Marcellis took his time to explain what needs to be done and how much time it would take . He was very pleasant from start to finish. More

by rdpaclibar Verified Customer Verified Customer

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Thorough, quick despite no appointment. Checked for and took care of recall. Explained everything Will always do maintenance here Checked for and took care of recall. Explained everything Will always do maintenance here More

by alliegriz Verified Customer Verified Customer

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Great experience, quick thorough work, glad I brought it to you all Great experience, quick thorough work. I'm glad I brought it to you all, thanks again to you all Great experience, quick thorough work. I'm glad I brought it to you all, thanks again More

by celestesapolsky Verified Customer Verified Customer

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Receptive, good. The recommended services were explained according to priority. Done. Thank you. Over! Finish! The recommended services were explained according to priority. Done. Thank you. Over! Finish! More

by peaaug Verified Customer Verified Customer

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The services rendered were fairly priced. It's absurd Honda wanted $1250 for a splash guard. As much as I've enjoyed my Honda, my next car will be a Toyota (years from now, as I expect this H It's absurd Honda wanted $1250 for a splash guard. As much as I've enjoyed my Honda, my next car will be a Toyota (years from now, as I expect this Honda to last!) More

by cody.petry Verified Customer Verified Customer

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Dont trust these people! ! they will rig your car to have a failure just to viciously try to sell you a new one mechanics don’t know what there doing and management is bad and ! they will rig your car to have a failure just to viciously try to sell you a new one mechanics don’t know what there doing and management is bad and will not own up to there mistakes they are all for financial gain stay away they got 5k from me and my car was fine when I took it them for routine maintenance and they will avoid you rather than own up. Robert Prescott is worst tech there !!!! More

by Arc Verified Customer Verified Customer

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Much better than last time! Happy with this advisor, Nothing comparable to the previous one. Happy with this advisor, Nothing comparable to the previous one. More

by jddavid0788 Verified Customer Verified Customer

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Dealership is professional and organized, when I drove up I liked the attendant ready to listen to me. Marcellis was nice to help me. He is fast paced as I had to locate is desk from another guy. He Is know I liked the attendant ready to listen to me. Marcellis was nice to help me. He is fast paced as I had to locate is desk from another guy. He Is knowledgeable about my cars needs, explained the info, I wanted a break down which he helped me with. Mr Smith who shuttle me was great, has a sense of humor and very professional. I appreciate all the kindness I received. Thank you. More

by 36012 Verified Customer Verified Customer

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Honda of the avenues does good work in your cars. Service advisors are nice and professional though poor at customer service or communication. They do not provide updates if you wait for your car. I Service advisors are nice and professional though poor at customer service or communication. They do not provide updates if you wait for your car. I was informed that my service would take about 2 hours. At 2+ hours i had to go to Marcellis for a status update or to learn if my car was ready. He never came to me during the two hours. He then showed me an image of my air filter with the recommendation to change it - i agreed. On another note when i went to my car - the seat had been lowered all the way down and pushed back and all mirrors adjusted for the other tall driver. I was surprised as i am 5'2' and if they had to make big adjustments they did not attempt to reset close to how the seats and mirrors were set when they got into the car. This is the only dealer that i have been to that does this. Customer service is mediocre - its an area of opportunity for improvement. More

by Shebenn Verified Customer Verified Customer

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