Marcellis Smith | Page 2

Honda of the avenues does good work in your cars. Service advisors are nice and professional though poor at customer service or communication. They do not provide updates if you wait for your car. I Service advisors are nice and professional though poor at customer service or communication. They do not provide updates if you wait for your car. I was informed that my service would take about 2 hours. At 2+ hours i had to go to Marcellis for a status update or to learn if my car was ready. He never came to me during the two hours. He then showed me an image of my air filter with the recommendation to change it - i agreed. On another note when i went to my car - the seat had been lowered all the way down and pushed back and all mirrors adjusted for the other tall driver. I was surprised as i am 5'2' and if they had to make big adjustments they did not attempt to reset close to how the seats and mirrors were set when they got into the car. This is the only dealer that i have been to that does this. Customer service is mediocre - its an area of opportunity for improvement. More

by Shebenn Verified Customer Verified Customer

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friendly, available, expert i am glad to use them and will continue to do so. will continue to do so. More

by mcatmd1 Verified Customer Verified Customer

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This location is lucky to have a woman like Laura. Location is Clean, Efficient, & amazing hospitality. Location is Clean, Efficient, & amazing hospitality. More

by Xsweet Verified Customer Verified Customer

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Salesman who helped me lease the car was on point and even bought us pizza. The customer service is solid. even bought us pizza. The customer service is solid. More

by dotrichstudios Verified Customer Verified Customer

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I've always been treated well here, and every problem is explained clearly. Will continue coming to them with any problems! explained clearly. Will continue coming to them with any problems! More

by Diana Horton Verified Customer Verified Customer

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Very easy to schedule. Service was done in a timely manner. Expected complementary car wash as a part of the service but didn't get that. Overall good experience. Service was done in a timely manner. Expected complementary car wash as a part of the service but didn't get that. Overall good experience. More

by vasantrad.usa Verified Customer Verified Customer

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Disappointed in Honda service as a whole. Maybe it’s just this is the first smart car I’ve owned, but probably would not get another Honda. Maybe it’s just this is the first smart car I’ve owned, but probably would not get another Honda. More

by Me Verified Customer Verified Customer

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Marcellis did a great job explaining the to me about my vehicle. Very friendly and understanding. vehicle. Very friendly and understanding. More

by mr.1981.1872 Verified Customer Verified Customer

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Marcellis is very professional and responsive to my texts during the repair. He is doing a great job. during the repair. He is doing a great job. More

by Marcapostol Verified Customer Verified Customer

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I had a great experience Happy New Year May God Bless you in the new year! in the new year! More

by Tacha33461 Verified Customer Verified Customer

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