Marcellis Smith
Marcellis Smith at Honda of the Avenues

Marcellis Smith | Page 2

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8
176 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

6 yrs, 1 mo

4.8

176 Reviews

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176 Reviews of Marcellis Smith

June 22, 2026

Dealership Rating
Employee Rating

A good experience with Marcellis at the Avenues. The work was well done although brake fluid was spilt in engine compartment and some of it dripped on my garage floor. No other issues and the car More

by J_melo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Honda of the Avenues responded

Thank you for your feedback! We're glad Marcellis provided a great experience and that the work was completed well. We appreciate you bringing the brake fluid concern to our attention and will share it with our team as we continue to improve. Thank you for choosing Honda of the Avenues!

June 16, 2026

Dealership Rating
Employee Rating

Excellent and fast It was a good experience and I would come back. I don't like needy surveys More

by gtbailey5
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 18, 2026

Honda of the Avenues responded

Thank you for your feedback! We're glad to hear you had an excellent and fast experience and that you would return. We also appreciate your honesty regarding surveys.

June 16, 2026

Dealership Rating
Employee Rating

They were very nice, and got me in immediately. Which was very nice considering I was in a time crunch. They were very professional and very helpful and did everything in their power to keep the he More

by bridgetstevens27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2026

Honda of the Avenues responded

Thank you for your review! We're glad to hear our team was able to get you in quickly and provide professional, attentive service. We appreciate your trust in taking care of your vehicle and look forward to seeing you again.

June 13, 2026

Dealership Rating
Employee Rating

It was my first time here. Overall, it was pretty nice and I especially like the kids play area. More

by Alex Biega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Honda of the Avenues responded

Thank you for your review! We're glad your first visit was a great experience and that you enjoyed our kids' play area. We appreciate your feedback and look forward to seeing you again!

June 13, 2026

Dealership Rating
Employee Rating

I always wait longer than expected at this dealership. They had my car for three hours this past visit and I was told I would get a text when my car was ready. Three hours later I showed up and my car was More

by dakotaptrag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Honda of the Avenues responded

Thank you for your feedback. We apologize for the longer-than-expected wait and for the lack of communication regarding your vehicle's status. We understand how frustrating it is to wait for a notification that never arrives, especially when your time is valuable. Your comments will be shared with our team as we work to improve both our service timelines and communication. We appreciate your business and the opportunity to do better on your next visit.

June 11, 2026

Dealership Rating
Employee Rating

Efficient, courteous, professional. Efficient in work order, courteous with client, professional when it comes to his understanding of vehicle. More

by vincentqp1
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 15, 2026

Honda of the Avenues responded

Thank you for your review! We're glad to hear you received efficient, courteous, and professional service. We appreciate your feedback and look forward to serving you again!

June 11, 2026

Dealership Rating
Employee Rating

The dealership is clean and has snacks. The service was as long as I was told it would be. More

by shreyavenkat07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Honda of the Avenues responded

Thank you for your review! We're glad you found our dealership clean and appreciated the snacks, and that your service was completed within the expected timeframe. We appreciate your feedback and look forward to seeing you again!

June 03, 2026

Dealership Rating
Employee Rating

Welcomed multiple times upon driving into the holding bay. Marcelius was attentive and explained service and recommendations. Utilized discounts. More

by channelmaker28
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 08, 2026

Honda of the Avenues responded

Thank you for your great review! We're glad you felt welcomed right away and that Marcelius provided attentive service while clearly explaining everything and helping you take advantage of available discounts. We appreciate your support and look forward to seeing you again!

June 02, 2026

Dealership Rating
Employee Rating

It was a busy weekend and I had to wait for a few minutes when I came in for my appointment. Marcellis took his time to explain what needs to be done and how much time it would take . He was very pleasant fr More

by rdpaclibar
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 08, 2026

Honda of the Avenues responded

Thank you for your thoughtful review! We're glad Marcellis took the time to clearly explain everything and that you were still met with a pleasant, professional experience from start to finish. We appreciate your patience during a busy time and look forward to seeing you again!

May 29, 2026

Dealership Rating
Employee Rating

Thorough, quick despite no appointment. Checked for and took care of recall. Explained everything Will always do maintenance here More

by alliegriz
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 01, 2026

Honda of the Avenues responded

Thank you for your great feedback! We're glad our team was able to assist you quickly, take care of the recall, and clearly explain everything along the way. We truly appreciate your trust and look forward to seeing you for your future maintenance!

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