Marcellis Smith
Marcellis Smith at Honda of the Avenues

Marcellis Smith | Page 2

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8
173 Reviews

Dealership Experience

4 yrs, 10 mos

Industry Experience

6 yrs

4.8

173 Reviews

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173 Reviews of Marcellis Smith

June 13, 2026

Dealership Rating
Employee Rating

It was my first time here. Overall, it was pretty nice and I especially like the kids play area. More

by Alex Biega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Honda of the Avenues responded

Thank you for your review! We're glad your first visit was a great experience and that you enjoyed our kids' play area. We appreciate your feedback and look forward to seeing you again!

June 13, 2026

Dealership Rating
Employee Rating

I always wait longer than expected at this dealership. They had my car for three hours this past visit and I was told I would get a text when my car was ready. Three hours later I showed up and my car was More

by dakotaptrag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Honda of the Avenues responded

Thank you for your feedback. We apologize for the longer-than-expected wait and for the lack of communication regarding your vehicle's status. We understand how frustrating it is to wait for a notification that never arrives, especially when your time is valuable. Your comments will be shared with our team as we work to improve both our service timelines and communication. We appreciate your business and the opportunity to do better on your next visit.

June 11, 2026

Dealership Rating
Employee Rating

Efficient, courteous, professional. Efficient in work order, courteous with client, professional when it comes to his understanding of vehicle. More

by vincentqp1
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 15, 2026

Honda of the Avenues responded

Thank you for your review! We're glad to hear you received efficient, courteous, and professional service. We appreciate your feedback and look forward to serving you again!

June 11, 2026

Dealership Rating
Employee Rating

The dealership is clean and has snacks. The service was as long as I was told it would be. More

by shreyavenkat07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Honda of the Avenues responded

Thank you for your review! We're glad you found our dealership clean and appreciated the snacks, and that your service was completed within the expected timeframe. We appreciate your feedback and look forward to seeing you again!

June 03, 2026

Dealership Rating
Employee Rating

Welcomed multiple times upon driving into the holding bay. Marcelius was attentive and explained service and recommendations. Utilized discounts. More

by channelmaker28
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 08, 2026

Honda of the Avenues responded

Thank you for your great review! We're glad you felt welcomed right away and that Marcelius provided attentive service while clearly explaining everything and helping you take advantage of available discounts. We appreciate your support and look forward to seeing you again!

June 02, 2026

Dealership Rating
Employee Rating

It was a busy weekend and I had to wait for a few minutes when I came in for my appointment. Marcellis took his time to explain what needs to be done and how much time it would take . He was very pleasant fr More

by rdpaclibar
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 08, 2026

Honda of the Avenues responded

Thank you for your thoughtful review! We're glad Marcellis took the time to clearly explain everything and that you were still met with a pleasant, professional experience from start to finish. We appreciate your patience during a busy time and look forward to seeing you again!

May 29, 2026

Dealership Rating
Employee Rating

Thorough, quick despite no appointment. Checked for and took care of recall. Explained everything Will always do maintenance here More

by alliegriz
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 01, 2026

Honda of the Avenues responded

Thank you for your great feedback! We're glad our team was able to assist you quickly, take care of the recall, and clearly explain everything along the way. We truly appreciate your trust and look forward to seeing you for your future maintenance!

May 28, 2026

Dealership Rating
Employee Rating

Great experience, quick thorough work, glad I brought it to you all Great experience, quick thorough work. I'm glad I brought it to you all, thanks again More

by celestesapolsky
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 01, 2026

Honda of the Avenues responded

Thank you for the great review! We're glad you had a quick and thorough experience with us, and we appreciate you trusting our team with your vehicle. We look forward to seeing you again!

May 28, 2026

Dealership Rating
Employee Rating

Receptive, good. The recommended services were explained according to priority. Done. Thank you. Over! Finish! More

by peaaug
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 01, 2026

Honda of the Avenues responded

Thank you for your feedback! We're glad our team was receptive and clearly explained the recommended services by priority. We appreciate your visit and hope to see you again!

May 28, 2026

Dealership Rating
Employee Rating

The services rendered were fairly priced. It's absurd Honda wanted $1250 for a splash guard. As much as I've enjoyed my Honda, my next car will be a Toyota (years from now, as I expect this H More

by cody.petry
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 01, 2026

Honda of the Avenues responded

Thank you for your feedback; we’re glad to hear you’ve enjoyed your Honda and hope it continues to serve you well for many years to come. We also appreciate your comments regarding pricing and will share them with our team, as we’re always working to improve value and transparency. Thank you for your business and for taking the time to share your experience.

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