Marcellis Smith
Marcellis Smith at Honda of the Avenues

Marcellis Smith | Page 2

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

Contact Me
4.8
171 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

5 yrs, 11 mos

4.8

171 Reviews

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171 Reviews of Marcellis Smith

June 11, 2026

Dealership Rating
Employee Rating

Efficient, courteous, professional. Efficient in work order, courteous with client, professional when it comes to his understanding of vehicle. More

by vincentqp1
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 15, 2026

Honda of the Avenues responded

Thank you for your review! We're glad to hear you received efficient, courteous, and professional service. We appreciate your feedback and look forward to serving you again!

June 11, 2026

Dealership Rating
Employee Rating

The dealership is clean and has snacks. The service was as long as I was told it would be. More

by shreyavenkat07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Honda of the Avenues responded

Thank you for your review! We're glad you found our dealership clean and appreciated the snacks, and that your service was completed within the expected timeframe. We appreciate your feedback and look forward to seeing you again!

June 03, 2026

Dealership Rating
Employee Rating

Welcomed multiple times upon driving into the holding bay. Marcelius was attentive and explained service and recommendations. Utilized discounts. More

by channelmaker28
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 08, 2026

Honda of the Avenues responded

Thank you for your great review! We're glad you felt welcomed right away and that Marcelius provided attentive service while clearly explaining everything and helping you take advantage of available discounts. We appreciate your support and look forward to seeing you again!

June 02, 2026

Dealership Rating
Employee Rating

It was a busy weekend and I had to wait for a few minutes when I came in for my appointment. Marcellis took his time to explain what needs to be done and how much time it would take . He was very pleasant fr More

by rdpaclibar
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 08, 2026

Honda of the Avenues responded

Thank you for your thoughtful review! We're glad Marcellis took the time to clearly explain everything and that you were still met with a pleasant, professional experience from start to finish. We appreciate your patience during a busy time and look forward to seeing you again!

May 29, 2026

Dealership Rating
Employee Rating

Thorough, quick despite no appointment. Checked for and took care of recall. Explained everything Will always do maintenance here More

by alliegriz
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 01, 2026

Honda of the Avenues responded

Thank you for your great feedback! We're glad our team was able to assist you quickly, take care of the recall, and clearly explain everything along the way. We truly appreciate your trust and look forward to seeing you for your future maintenance!

May 28, 2026

Dealership Rating
Employee Rating

Great experience, quick thorough work, glad I brought it to you all Great experience, quick thorough work. I'm glad I brought it to you all, thanks again More

by celestesapolsky
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 01, 2026

Honda of the Avenues responded

Thank you for the great review! We're glad you had a quick and thorough experience with us, and we appreciate you trusting our team with your vehicle. We look forward to seeing you again!

May 28, 2026

Dealership Rating
Employee Rating

Receptive, good. The recommended services were explained according to priority. Done. Thank you. Over! Finish! More

by peaaug
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 01, 2026

Honda of the Avenues responded

Thank you for your feedback! We're glad our team was receptive and clearly explained the recommended services by priority. We appreciate your visit and hope to see you again!

May 28, 2026

Dealership Rating
Employee Rating

The services rendered were fairly priced. It's absurd Honda wanted $1250 for a splash guard. As much as I've enjoyed my Honda, my next car will be a Toyota (years from now, as I expect this H More

by cody.petry
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

Jun 01, 2026

Honda of the Avenues responded

Thank you for your feedback; we’re glad to hear you’ve enjoyed your Honda and hope it continues to serve you well for many years to come. We also appreciate your comments regarding pricing and will share them with our team, as we’re always working to improve value and transparency. Thank you for your business and for taking the time to share your experience.

May 27, 2026

Dealership Rating
Employee Rating

Dont trust these people! ! they will rig your car to have a failure just to viciously try to sell you a new one mechanics don’t know what there doing and management is bad and More

by Arc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: AJ Vallarelli, Amber Winters

May 27, 2026

Honda of the Avenues responded

We’re very sorry to hear about your experience and take concerns like this seriously. Honest and transparent service is extremely important to us, and we regret that you feel this was not reflected in your visit. We would appreciate the opportunity to review your concerns further, please reach out to our Service Manager so we can look into this directly. awinters@Hondaota.com

May 27, 2026

Honda of the Avenues responded

We understand you are frustrated, however we do feel it is important to clarify the facts regarding your vehicle. After your timing belt service was completed, the vehicle operated normally for a couple months before you later returned with a noise concern coming from the engine area. At that time, you were advised to bring the vehicle back in for inspection. Unfortunately, the vehicle continued to be driven while the condition worsened. Upon inspection by multiple master technicians, it was determined that the drive belt tensioner failed, which caused the drive belt to slip, shred, and wrap around the crankshaft pulley. This created excessive heat that damaged part of the timing belt cover. In addition, the alternator overheated and suffered bearing failure. The front protection cap on the alternator also came apart and contacted the belt, contributing further to the belt damage and shredding. These failures were unrelated to the timing belt replacement previously performed. The timing belt service itself did not cause the drive belt tensioner or alternator bearing failure. We reviewed the situation thoroughly with you and explained our findings in detail, but we understand you disagree with the diagnosis. While we respect your opinion, we stand behind the workmanship and diagnosis provided by our technicians. Crista Poynor Service Director

May 23, 2026

Dealership Rating
Employee Rating

Much better than last time! Happy with this advisor, Nothing comparable to the previous one. More

by jddavid0788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Honda of the Avenues responded

Thank you for the feedback! We’re glad to hear you had a much better experience this time and that your advisor took great care of you. We appreciate your support and look forward to seeing you again!

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