Marcial Mendoza | Page 2

They were very professional and made sure that we got what we wanted. They also tried very hard to insure we understood the operation of the vehicle. what we wanted. They also tried very hard to insure we understood the operation of the vehicle. More

by howjgold Verified Customer Verified Customer

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My salesman was fantastic. He knew exactly how to communicate with me. Very deserving of his Carfax trophy. He knew exactly how to communicate with me. Very deserving of his Carfax trophy. More

by gustavodutra60 Verified Customer Verified Customer

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Awesome customer service. Since I started looking for a new Lexus every dealership was giving me a bait and switch one price over the phone and even worse over the internet ,t Since I started looking for a new Lexus every dealership was giving me a bait and switch one price over the phone and even worse over the internet ,than at the time of signing they would tack on $5,000 to $10,000 more . I walked away from 5 signings for my new Rx 350 before I found Orange County Lexus. Your dealership is the only one that has kept their word with the out the door price. And even though I have to drive over 2 hours to get there to pick up my new car you now have a customer for life !! More

by xxxmxracer Verified Customer Verified Customer

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Marc was very accommodating on my needs and ease on proceeding my complicated purchaser process across state lines. proceeding my complicated purchaser process across state lines. More

by emendoza7 Verified Customer Verified Customer

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Bought used car from this dealer, has had to go back in for service twice having driven it less than 400 miles. No loaner cars available when car in shop for over a week. Not getting calls back from salesm for service twice having driven it less than 400 miles. No loaner cars available when car in shop for over a week. Not getting calls back from salesman, customer service person was rude on the phone. Not a dealership I would ever recommend to anyone. More

by Kraz13 Verified Customer Verified Customer

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I reached out to Lexus of Orange County on Tuesday April 12th, looking to get information on the Lexus RX 350h SUV, which there was no available inventory for at my local Lexus Dealer. Within a short time I 12th, looking to get information on the Lexus RX 350h SUV, which there was no available inventory for at my local Lexus Dealer. Within a short time I received an immediate response from Lexus of Orange County. I then began an inquiry over the email with my sales representative, Marc Mendoza. Marc and his team at Lexus of Orange County were outstanding and demonstrated a very high level of customer service, as well as promptly addressing all of my questions and concerns. I was able to negotiate with them in a professional manner and within 24 hours, I was on my way to Middletown, NY, a 2 hour drive, to pick up my new vehicle. I have to say that when I arrived at the Dealer, they knew I was going to be late, but their team stayed late to complete the transaction. They did not make me feel rushed and all employees were outstanding. The kicker was when I went to see my new vehicle and there was a great big bow on the roof!. To me, that was an amazing touch. Marc helped educate me on the new electronics in the vehicle, so that I felt comfortable before I departed for home. I do not think I have ever written up a recommendation for a car dealer, but this time I wanted to ensure that I highly recommended Lexus of Orange County. I will be sure to tell all of my family, friends and co-workers that this was a great experience and well worth the 2 hour drive. More

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It was good but this time they didn’t do the car wash for me like they did the first time me like they did the first time More

by Jimhashimi Verified Customer Verified Customer

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Great dealership and buy far best price around. Very courteous staff never a problem having my vehicle serviced. Everyone is very professional and respectful. Very courteous staff never a problem having my vehicle serviced. Everyone is very professional and respectful. More

by MY10GARDENS Verified Customer Verified Customer

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Loooove it! !!! This has been the best experience I have ever had in a dealership. These guys made my dream come true. I would recommend everybody to go there f !!! This has been the best experience I have ever had in a dealership. These guys made my dream come true. I would recommend everybody to go there for the best customer services ever received! More

by diane.denisse Verified Customer Verified Customer

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Great service. Nice people. Not pushy. Very clear in explaining all finances. Definitely will be buying another car Nice people. Not pushy. Very clear in explaining all finances. Definitely will be buying another car More

by Delikat83 Verified Customer Verified Customer

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