Marco Brown | Page 8

It was recall work, they got the parts and installed them the same day. The service department was told that the parts were out of stock, they called the parts depot and found the parts, they were shipped ov the same day. The service department was told that the parts were out of stock, they called the parts depot and found the parts, they were shipped overnight and installed the same day. More

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Took 2 days to complete, $4,000 +/-, for a 100,000 mile service, car had set outside for hours before we were told it was ready for pickup service, car had set outside for hours before we were told it was ready for pickup More

by apprasbm Verified Customer Verified Customer

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I would recommend the service department to everyone. They did a fantastic job and were very helpful and knowledgable. They did a fantastic job and were very helpful and knowledgable. More

by basiliocris Verified Customer Verified Customer

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I took my truck in for a check engine light which they ran a diagnostic for. It took over 2 hours for them to come back with results. The service writer had no idea what most of the information the techni ran a diagnostic for. It took over 2 hours for them to come back with results. The service writer had no idea what most of the information the technician provided meant. There was a giant list of recommendations but nothing that clearly said it would correct the problem nor was the cause if the problem outlined. I was told the technician was working on an estimate and the service writer would email the details to me. It’s been almost a week and I have not heard anything from anyone. I still have no idea what is causing the check engine light or what actually needs service vs the giant list of things they “think” should be serviced on a 13 year old vehicle. When I went to check out they attempted to charge me double for the diagnostic which thankfully another service writer corrected. But I clearly paid for a diagnostic I’ve not gotten true results of and therefore feel I should be refunded for. This is why I hate going to dealerships and am likely to never go back. Additionally the service technician very rudely not only moved my drivers seat back but also lowered it to a point I could not see over the steering wheel. As an individual with significant back issues it will take me months of adjustments to try to get the seat back into a position that doesn’t cause constant back pain. If the technician could not operate the vehicle with the position of the seat as I drove it the technician should have asked someone else to drive the vehicle in and out of the shop. It is terribly disrespectful to completely rearrange anyone’s drivers seat. The technician should be responsible for the pain and suffering I will endure for months of commuting two hours to work and two hours from work as I continue to attempt to get my seat in an acceptable position again. More

by CMHUBER Verified Customer Verified Customer

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excellent customer care. wait time was very minimal. i was in and out very pleased wait time was very minimal. i was in and out very pleased More

by svnbendcycle Verified Customer Verified Customer

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Knowledgeable and efficient staff was very helpful throughout the process. Always a pleasure to work with them. throughout the process. Always a pleasure to work with them. More

by KGLASSIC Verified Customer Verified Customer

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Great staff from Advisors to Technicians. You can tell their customers are important to them You can tell their customers are important to them More

by Mihach Verified Customer Verified Customer

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Everything was ready on time, the text message system worked perfectly, I was told that the vehicle was ready when the inspection was done. Only thing was when I went to pay for the inspection they didn’ worked perfectly, I was told that the vehicle was ready when the inspection was done. Only thing was when I went to pay for the inspection they didn’t have cash to change out a 50 More

by SPARKY_POFF Verified Customer Verified Customer

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Marco and Amber do an excellent job at customer service and professionalism. They are very professional and professionalism. They are very professional More

by BRADM0 Verified Customer Verified Customer

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Service staff was excellent. Kept me informed. Mechanical work performed was done in a professional and timely manner. Was well pleased with work. Kept me informed. Mechanical work performed was done in a professional and timely manner. Was well pleased with work. More

by howardtusing Verified Customer Verified Customer

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