Marco D.

We had a great experience! Abdul, our sales guy, helped us zero in on what we wanted in no time and got an amazing deal for us! We love our Ioniq 5!!! Thanks Seattle Hyundai Abdul, our sales guy, helped us zero in on what we wanted in no time and got an amazing deal for us! We love our Ioniq 5!!! Thanks Seattle Hyundai More

by KEETARP.IN.USA Verified Customer Verified Customer

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I have a Hyundai Ioniq used in normal driving conditions, zero problems with the car. In late May I had an appointment at Seattle Hundai. I explained when scheduling online and in person that I only wanted t zero problems with the car. In late May I had an appointment at Seattle Hundai. I explained when scheduling online and in person that I only wanted the required service for 30,000 miles so I would not jeopardize my warranty. The service representative indicated multiple services as required at 30,000, much more than I expected. He said if you go to any Hyundai dealership they will also tell you this is required at 30,000. I discovered part way through the appointment that almost all of it was NOT part of the Hyundai maintenance schedule. I accept some blame for not knowing the service schedule in advance, but when i showed him the schedule from the Hyundai USA page, he asked where that was from and claimed to not understand how the services were not on that list. He framed it as a misunderstanding, and knocked $100-$200 off the price. The head of service was being berated by another customer until they closed, so I had to follow up by email. I sent multiple emails but could not get a response from the head of the service department (nor the owner). For the 30,000 mile service appointment, they drained & replaced brake, transmission, and cooling system fluids. Cabin filter replacement and wheel alignment were actually indicated at 30k. I had recently had an oil change, so that was not included. The charge was over $1,400, more than even they initially indicated. The service agent dropped the price to $1200. Nonetheless, I looked up Kelley Blue Book prices for each service item and for every one, the price exceeds even the highest number in their range for Seattle/Shoreline area. The appointment was no more than 2 hours, and the labor cost alone was $850. While I should have done my research in advance, it is inexcusable to deceive customers, misrepresent services as required, and then not respond to a simple request to provide explanation of why the services were performed and the cost. I have since found out that this dealership is not BBB-accredited (most in the area are accredited), and has very low scores on Yelp. If you need to go here, please go in highly educated about what is required and expecting misleading/deceptive practices, coupled with non-response. Good luck. More

by erinconsumer Verified Customer Verified Customer

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Best Dealer in Seattle . .Very friendly staffs with best customer service .I love this place . .Very friendly staffs with best customer service .I love this place . More

by ANUSHPANDEY Verified Customer Verified Customer

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Excellent customer service, very on top of customer relations. Go out of their way to perform required maintenance. relations. Go out of their way to perform required maintenance. More

by ALT6290 Verified Customer Verified Customer

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Quick in and out service. Got my appointment online. And it was Completed in a days time! Got my appointment online. And it was Completed in a days time! More

by yadama Verified Customer Verified Customer

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Very pleased with the service provided very transparent transaction with Marco as a service writer transaction with Marco as a service writer More

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Used them for a repair for recall. Very happy with customer service and job done quickly. Thanks ! Very happy with customer service and job done quickly. Thanks ! More

by libellule11 Verified Customer Verified Customer

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Ana is a great help and a pleasure to work with. i will be returning for more work here i will be returning for more work here More

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They are informative and kind. My car came back in excellent condition. Highly recommend them. My car came back in excellent condition. Highly recommend them. More

by case3 Verified Customer Verified Customer

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Marco’s service is excellent. Always takes great care my car. He is friendly and kind to everyone. Always takes great care my car. He is friendly and kind to everyone. More

by Angela L Verified Customer Verified Customer

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