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Marco Pena
Marco Pena at Baker Nissan

Marco Pena

Service Advisor

Baker Nissan

19630 Northwest Freeway
Houston, TX 77065

4.9
23 Reviews
4.9

23 Reviews

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Spanish Spanish

23 Reviews of Marco Pena

August 27, 2026

Dealership Rating
Employee Rating

five time baker nissan customer, just got an oil change during this visit, all is well More

by Ricko
Workmanship
Service Communication
Recommend Dealer
Yes
Print
Aug 30, 2026

Baker Nissan responded

Thank you very much, here at Baker Nissan North we value you as a customer and appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us Thank you again for your business

August 23, 2026

Dealership Rating
Employee Rating

I didn’t appreciate how they pulled my car tracker out and had it hanging on the floor but overall the experience was great More

by LESHELADAMS2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rolando Murillo

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August 19, 2026

Dealership Rating
Employee Rating

Very fast and efficient service! The staff was super friendly and helpful. Thank you Baker Nissan More

by alexisblue95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 27, 2026

Baker Nissan responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us at Baker Nissan. Our staff takes pride in providing fast and efficient service with a friendly and helpful attitude. We appreciate your business and look forward to seeing you again.

August 17, 2026

Dealership Rating
Employee Rating

The dealership is very professional and has helpful staff members. Marco was extremely helpful and professional. More

by Nay tate 1555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terry Edwards

Print
Aug 27, 2026

Baker Nissan responded

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a positive experience at our dealership, and we will be sure to pass along your kind words to Marco. We take pride in our professionalism and helpful staff, and we hope to see you again in the future! Thank you for choosing our dealership.

August 12, 2026

Dealership Rating
Employee Rating

I would recommend Marco for your next visit! I had a great thorough service a couple days ago! More

by MEAGANTURNER97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 15, 2026

Baker Nissan responded

"Thank you for the kind review! We're so happy to hear you had a great experience with us. We look forward to welcoming you back for more thorough services in the future! #CustomerSatisfaction #HappyCustomers"

August 07, 2026

Dealership Rating
Employee Rating

Very professional service. Easy to communicate with the service department The video of my car checkpoints was very helpful More

by CHERYLBRAD22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rolando Murillo

Print
Aug 09, 2026

Baker Nissan responded

Thank you so much for your positive review! We pride ourselves on providing professional service and clear communication with our customers. Glad the video checkpoints were helpful! #customerfirst #satisfiedclient

August 02, 2026

Dealership Rating
Employee Rating

Easy to schedule appointment. Good early appointment times. Good communication and Marco Pena is a great service rep. More

by chiorio66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 06, 2026

Baker Nissan responded

Thank you for the positive review! We're happy to hear that you had a seamless experience scheduling an appointment and that Marco provided excellent service. We pride ourselves on providing convenient and efficient solutions for our customers.

July 29, 2026

Dealership Rating
Employee Rating

Service was very good,understood my problem with vehicle ,checked vehicle for safety maintenance,went over options that were needed for my truck More

by YVETTE6906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amiee Govea, Yamet "Jim" Medina, Emmanuell Luna

Print
Jul 31, 2026

Baker Nissan responded

Thank you so much for your positive feedback! We are thrilled to hear that our team provided you with excellent service and took the time to understand your vehicle's needs. It's our top priority to keep your truck safe on the road. We appreciate your trust in us and look forward to serving you again in the future.

July 20, 2026

Dealership Rating
Employee Rating

Everything was good, as far as the transactions. At the time I felt like I was getting a great deal compared to what I had just to find out the car I bought was a lesser level. But over all Everyth More

by ABUGUIA28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amiee Govea, Yamet "Jim" Medina

Print
Jul 22, 2026

Baker Nissan responded

Thank you for your feedback! We're glad you had a positive experience with our transactions. We apologize for any confusion about the car's level and will always strive to ensure our customers feel they are getting a great deal. Thanks for choosing our business!

July 12, 2026

Dealership Rating
Employee Rating

Rolando is great! He listens to you and helps you understand what needs to be checked. He keeps you updated with the progress and helps you decide what you can handle More

by PSH52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rogelio Martinez, Diane Ellis, Damon Heim, Amiee Govea, Yamet "Jim" Medina, Rolando Murillo, Najee Rashad

Print
Jul 16, 2026

Baker Nissan responded

Thank you for your kind words! We strive to provide the best service by listening to our customers' needs and keeping them updated every step of the way. We understand that life can get in the way, and we are here to help prioritize and find solutions that work for you. Thank you for choosing us!

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