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Marco Pena
Marco Pena at Baker Nissan

Marco Pena

Service Advisor

Baker Nissan

19630 Northwest Freeway
Houston, TX 77065

4.8
6 Reviews
4.8

6 Reviews

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Spanish Spanish

6 Reviews of Marco Pena

May 09, 2026

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It was easy to make the appointment. Marco Pena greeted me as I drove up. He was courteous and kept me up to date. More

by sourlakemike
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Recommend Dealer
Yes
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May 04, 2026

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Im haviing problems with the nissan connect and wireless. and it seems no one wants to help.ive sent emails to Dianna and hope. I want a vehicle that all functions work,thats all im asking for. Nissan w More

by dm3.138
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Hope/Diana

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May 08, 2026

Baker Nissan responded

Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration you’ve experienced with Nissan Connect and the wireless features in your vehicle. We understand how important it is for every function to work properly, and we apologize that you’ve felt unsupported during this process. Your concerns are important to us, and we appreciate you bringing them to our attention. We hope to have the opportunity to restore your confidence and provide the assistance you deserve.

April 25, 2026

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Fast service and good communication. Maintenance was completed as needed and any upcoming needed service needs were communicated. Baker Nissan’s texting service for communication is nice More

by Tider
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Recommend Dealer
Yes
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Apr 27, 2026

Baker Nissan responded

Thank you so much for the positive feedback! We pride ourselves on providing fast and efficient service while keeping our customers informed every step of the way. We are happy to hear that our texting service has been convenient for you. We appreciate your business and look forward to serving you in the future!

March 28, 2026

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took my car to the service department at for an oil change, and overall I had a really positive experience. The Representative was friendly and professional. More

by Eliza192005
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Recommend Dealer
Yes
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Apr 01, 2026

Baker Nissan responded

Thank you very much, here at Baker Nissan North we value you as a customer and appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us Thank you again for your support. Sincerely, Baker Nissan North

January 31, 2026

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They took great care of me and my Murano. Explained everything and answered all my questions! More

by Happy Customer AG
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Diane Ellis, Amiee Govea, Yamet "Jim" Medina, Luis Estrada, Mario Rivera, Jeff Valladares

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Feb 05, 2026

Baker Nissan responded

Thank you for the positive review! We are so glad to hear that you had a great experience with us and that we were able to answer all your questions. We take pride in providing excellent customer service and we look forward to taking care of you and your Murano in the future! #customersatisfaction #qualityservice #automotivecare

January 10, 2026

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I love Baker Nissan . I will forever continue to use their services . They always take care of my car in a timely manner. More

by arleenrobertson1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Cantos, Amiee Govea, Yamet "Jim" Medina, Ricardo Ruiz, Tyler Phan, Luis Estrada, Mario Rivera, Jeff Valladares, Tyler Randall

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Jan 11, 2026

Baker Nissan responded

Thank you for the positive review! We're so happy to hear that you love Baker Nissan and that we're able to take care of your car quickly and efficiently. We look forward to serving you for years to come!

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