Rolando Murillo
Rolando Murillo at Baker Nissan

Rolando Murillo

Service Advisor

Baker Nissan

19630 Northwest Freeway
Houston, TX 77065

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5.0
21 Reviews
5.0

21 Reviews

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21 Reviews of Rolando Murillo

July 12, 2026

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Employee Rating

Rolando is great! He listens to you and helps you understand what needs to be checked. He keeps you updated with the progress and helps you decide what you can handle More

by PSH52
Service Price Transparency
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Recommend Dealer
Yes
Jul 16, 2026

Baker Nissan responded

Thank you for your kind words! We strive to provide the best service by listening to our customers' needs and keeping them updated every step of the way. We understand that life can get in the way, and we are here to help prioritize and find solutions that work for you. Thank you for choosing us!

July 06, 2026

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The help me very much and do a very good job on my car I alway go to Baker Nissan More

by DON-ALLEN1
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Recommend Dealer
Yes
Jul 09, 2026

Baker Nissan responded

Thank you for choosing Baker Nissan! We're thrilled to hear our team provided excellent service and took great care of your car. We appreciate your loyalty and look forward to seeing you again.

July 06, 2026

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Me atendió muy bien meseplico muy bien a detalle lo que mi carro necesita muy a mable More

by SILVESTRE_SILVA
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Recommend Dealer
Yes

Other Employees Tagged: Emmanuell Luna

Jul 08, 2026

Baker Nissan responded

"Thank you for taking the time to leave us a review! We are glad to hear that you had a great experience with us and that our team provided you with detailed explanations of your car's needs. We appreciate your business and hope to serve you again in the future. Have a great day!"

July 01, 2026

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I appreciate the attention provided by Mr. Murillo. He maintained constant communication and showed genuine concern in resolving my situation through continuous follow-up and guidance. I am ve More

by Sergio Vergara
Service Price Transparency
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Recommend Dealer
Yes
Jul 02, 2026

Baker Nissan responded

Thank you for taking the time to share your positive experience with Mr. Murillo. We take pride in delivering exceptional service to our customers, and we are thrilled to hear that he provided you with constant communication and genuine concern. We appreciate your business and value you as a member of our team.

June 30, 2026

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Baker is the BEST! ! Marquess Smith is the man to see in Sales! Rolando and Yamet are the ones in Service. Have a problem, see Brad Baker, the General Manager! More

by PSH52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2026

Baker Nissan responded

Thank you for your amazing review! We are thrilled to have such a dedicated team, including our fantastic salesperson Marquess, and exceptional service representatives Rolando and Yamet. And of course, Brad Baker always goes above and beyond as our General Manager. We appreciate your support!

June 29, 2026

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As always, they got me in and taken care of. Appreciate the service SO much! More

by PSH52
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yamet "Jim" Medina, Marco Pena

Jul 01, 2026

Baker Nissan responded

Thank you for the amazing review! We're happy to hear that we were able to provide quick and efficient service. Our team is always here to take care of our valued customers like you.

June 25, 2026

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Service advisor Tony has excellent communication and great customer service. He’s always keeping me updated about my car in a timely manner. Having my car serviced from start to end is always fast and e More

by annamrubio
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Recommend Dealer
Yes

Other Employees Tagged: Edgar "Tony" Gutierrez

Jun 27, 2026

Baker Nissan responded

Thank you for your kind words! We're so glad to hear that service advisor Tony provided excellent communication and great customer service for your car. Making the service experience fast and easy is our top priority. We appreciate your feedback!

June 21, 2026

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Very clean. Everyone was very helpful. Rolando was great. Made me feel very comfortable. It was first time having service at the dealership. More

by LINDAAML
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Recommend Dealer
Yes
Jun 23, 2026

Baker Nissan responded

Thank you for the positive review! We are glad to hear that you had a great experience at our dealership. We strive to provide exceptional service to all our customers, and we appreciate your feedback. We hope to see you again for any future service needs.

June 19, 2026

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Very good attention and above all excellent service and very complete and understandable information very grateful for all the work. More

by cinthia_yanez12
Service Price Transparency
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Recommend Dealer
Yes
Jun 23, 2026

Baker Nissan responded

Thank you for your kind review! We are thrilled to hear that you had a positive and informative experience with our services. It was our pleasure to serve you and we appreciate your gratitude.

June 13, 2026

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Employee Rating

All is good with the exception of the waiting time even with appointments. Please loook into this as it is very inconvenient. More

by VLEON7901
Service Price Transparency
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Recommend Dealer
Yes
Jun 16, 2026

Baker Nissan responded

Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with wait times and will definitely address this issue to ensure a more efficient experience for our valued customers. Thank you for your feedback!

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