Rolando Murillo
Rolando Murillo at Baker Nissan

Rolando Murillo

Service Advisor

Baker Nissan

19630 Northwest Freeway
Houston, TX 77065

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5.0
18 Reviews
5.0

18 Reviews

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18 Reviews of Rolando Murillo

July 01, 2026

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Employee Rating

I appreciate the attention provided by Mr. Murillo. He maintained constant communication and showed genuine concern in resolving my situation through continuous follow-up and guidance. I am ve More

by Sergio Vergara
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Recommend Dealer
Yes

June 30, 2026

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Baker is the BEST! ! Marquess Smith is the man to see in Sales! Rolando and Yamet are the ones in Service. Have a problem, see Brad Baker, the General Manager! More

by PSH52
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Recommend Dealer
Yes
Jul 01, 2026

Baker Nissan responded

Thank you for your amazing review! We are thrilled to have such a dedicated team, including our fantastic salesperson Marquess, and exceptional service representatives Rolando and Yamet. And of course, Brad Baker always goes above and beyond as our General Manager. We appreciate your support!

June 29, 2026

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As always, they got me in and taken care of. Appreciate the service SO much! More

by PSH52
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Recommend Dealer
Yes

Other Employees Tagged: Yamet "Jim" Medina, Marco Pena

Jul 01, 2026

Baker Nissan responded

Thank you for the amazing review! We're happy to hear that we were able to provide quick and efficient service. Our team is always here to take care of our valued customers like you.

June 25, 2026

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Service advisor Tony has excellent communication and great customer service. He’s always keeping me updated about my car in a timely manner. Having my car serviced from start to end is always fast and e More

by annamrubio
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Recommend Dealer
Yes

Other Employees Tagged: Edgar "Tony" Gutierrez

Jun 27, 2026

Baker Nissan responded

Thank you for your kind words! We're so glad to hear that service advisor Tony provided excellent communication and great customer service for your car. Making the service experience fast and easy is our top priority. We appreciate your feedback!

June 21, 2026

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Very clean. Everyone was very helpful. Rolando was great. Made me feel very comfortable. It was first time having service at the dealership. More

by LINDAAML
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Recommend Dealer
Yes
Jun 23, 2026

Baker Nissan responded

Thank you for the positive review! We are glad to hear that you had a great experience at our dealership. We strive to provide exceptional service to all our customers, and we appreciate your feedback. We hope to see you again for any future service needs.

June 19, 2026

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Very good attention and above all excellent service and very complete and understandable information very grateful for all the work. More

by cinthia_yanez12
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Recommend Dealer
Yes
Jun 23, 2026

Baker Nissan responded

Thank you for your kind review! We are thrilled to hear that you had a positive and informative experience with our services. It was our pleasure to serve you and we appreciate your gratitude.

June 13, 2026

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All is good with the exception of the waiting time even with appointments. Please loook into this as it is very inconvenient. More

by VLEON7901
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Recommend Dealer
Yes
Jun 16, 2026

Baker Nissan responded

Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with wait times and will definitely address this issue to ensure a more efficient experience for our valued customers. Thank you for your feedback!

June 12, 2026

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Customer service is always great and the professionalism, speed of service and keeping me abreast on what i need to have done is awesome More

by SIMMIECOLSON
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Recommend Dealer
Yes
Jun 16, 2026

Baker Nissan responded

Thank you for your kind words! Our team takes pride in providing excellent customer service and keeping our clients informed every step of the way. We appreciate your support and look forward to continuing to serve you in the future. #customersatisfaction #greatservice

June 08, 2026

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Julian Alvarado was a great representative that handled all of my requests professionally and answered my questions promptly. I enjoyed him very much! I also interacted with Rolando over the phone. He gave More

by Sharmayne
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Recommend Dealer
Yes

Other Employees Tagged: Julian Alvarado

Jun 10, 2026

Baker Nissan responded

Thank you for your kind words and recommendation! Our team at Baker Nissan strives to provide exceptional customer service and we are thrilled to hear that both Julian and Rolando exceeded your expectations. We hope to see you back at our Northwest Fwy location soon and glad to know the visitor's area was a hit with your kiddos! Enjoy your day! #BakerNissanExperience

June 05, 2026

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Huge shoutout to Rolando for his exceptional work! He help in the repair of my vehicle's front bumper and grill, making sure every detail was handled perfectly. He truly went the extra mile to ensure More

by David Britton
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amiee Govea, Yamet "Jim" Medina

Jun 08, 2026

Baker Nissan responded

Thank you for the wonderful review! We're so glad We truly appreciate your recommendation and can't wait to see you

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