Marco Rivas

I read some of the positive reviews before going to this dealership and honestly wish my experience had been like theirs. Unfortunately, it was the exact opposite. This was one of the most frustrating and d dealership and honestly wish my experience had been like theirs. Unfortunately, it was the exact opposite. This was one of the most frustrating and deceptive car-buying experiences I have ever had. My salesperson was Jorgen Parend, and throughout the process I was given multiple statements that later turned out to be misleading or completely inaccurate. After spending more than six hours at the dealership, I felt pressured into terms that were not disclosed upfront. Before even arriving, I specifically asked whether the dealership required any mandatory add-ons or packages because I had previously dealt with a questionable dealership that tried that tactic. I was told no. However, after hours of negotiations and paperwork, I was suddenly told that I had to purchase a “car care package” costing about $899 or they would not sell me the vehicle. The explanation given was that they “would not make any money otherwise,” which makes very little sense considering the vehicle itself costs tens of thousands of dollars. For anyone considering buying a vehicle here, I strongly recommend protecting yourself by asking for the following before signing anything: • Ask to see the “Buy Rate.” This is the interest rate the lender actually approved you for. Anything higher that the dealer adds on top is typically markup. • Ask for a full itemized list of charges. This will show every fee, add-on, or package they are including in the deal. Do not rely solely on what a salesperson tells you verbally. • Compare prices carefully. I noticed the same vehicle listed about $1,000 higher on the dealership website than on the third-party site where I originally found it through Capital One Navigator. When I raised concerns with Sales Manager Marco Rivas, he appeared to be aware of the tactics being used. He asked if I would be willing to return the vehicle. I told him yes, immediately, and asked when I could bring it back. At that point I was told there might be a restocking fee, so I asked them to show me where that fee appears in the paperwork and what the amount would be. That conversation occurred on Monday, March 2, 2026. I have since called twice and left voicemails but have not received a response yet. If they truly want the car back, they can have it. This entire experience has been a lesson learned. I will also be filing formal complaints with the FTC, BBB, the Illinois Attorney General, and other appropriate consumer protection agencies so the situation can be reviewed. If you are considering buying a vehicle here, my advice is simple: be extremely cautious, ask for everything in writing, and do not allow yourself to be pressured after hours of negotiations. More

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I read some of the positive reviews before going to this dealership and honestly wish my experience had been like theirs. Unfortunately, it was the exact opposite. This was one of the most frustrating and d dealership and honestly wish my experience had been like theirs. Unfortunately, it was the exact opposite. This was one of the most frustrating and deceptive car-buying experiences I have ever had. My salesperson was Jorgen Parend, and throughout the process I was given multiple statements that later turned out to be misleading or completely inaccurate. After spending more than six hours at the dealership, I felt pressured into terms that were not disclosed upfront. Before even arriving, I specifically asked whether the dealership required any mandatory add-ons or packages because I had previously dealt with a questionable dealership that tried that tactic. I was told no. However, after hours of negotiations and paperwork, I was suddenly told that I had to purchase a “car care package” costing about $899 or they would not sell me the vehicle. The explanation given was that they “would not make any money otherwise,” which makes very little sense considering the vehicle itself costs tens of thousands of dollars. For anyone considering buying a vehicle here, I strongly recommend protecting yourself by asking for the following before signing anything: • Ask to see the “Buy Rate.” This is the interest rate the lender actually approved you for. Anything higher that the dealer adds on top is typically markup. • Ask for a full itemized list of charges. This will show every fee, add-on, or package they are including in the deal. Do not rely solely on what a salesperson tells you verbally. • Compare prices carefully. I noticed the same vehicle listed about $1,000 higher on the dealership website than on the third-party site where I originally found it through Capital One Navigator. When I raised concerns with Sales Manager Marco Rivas, he appeared to be aware of the tactics being used. He asked if I would be willing to return the vehicle. I told him yes, immediately, and asked when I could bring it back. At that point I was told there might be a restocking fee, so I asked them to show me where that fee appears in the paperwork and what the amount would be. That conversation occurred on Monday, March 2, 2026. I have since called twice and left voicemails but have not received a response yet. If they truly want the car back, they can have it. This entire experience has been a lesson learned. I will also be filing formal complaints with the FTC, BBB, the Illinois Attorney General, and other appropriate consumer protection agencies so the situation can be reviewed. If you are considering buying a vehicle here, my advice is simple: be extremely cautious, ask for everything in writing, and do not allow yourself to be pressured after hours of negotiations. More

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Bought a sprinter van for my business. Within 2 months the entire coolant system collapsed. $3500 to repair. Within 2 months the entire coolant system collapsed. $3500 to repair. More

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Marco suggested a sporty GMC SUV for our upcoming winter adventures. With Amy’s help, trading in my old hatchback was fast, and now we are planning the final test-drive with my boyfriend to let him do a pro adventures. With Amy’s help, trading in my old hatchback was fast, and now we are planning the final test-drive with my boyfriend to let him do a professional look before the purchase. More

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Poor service and communication. I still don’t have my license plates after four months and now my check engine light came on after 4K miles driven. I can’t get state inspection do I still don’t have my license plates after four months and now my check engine light came on after 4K miles driven. I can’t get state inspection done until I replace the radiator blinds at $2K to fix the repair. Brake pads are terrible causing shaky steering while as I engage the brakes as well. Just very disappointing and dissatisfied with how this transaction has gone! More

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Alex Grechanik – President, and Steve Podolny – CEO: We purchased a 2021 Toyota Sienna (Vin: TDYRKEC6MS032011) from CarWise Gurnee on Saturday, December 6. After taking the vehicle home, we disc CEO: We purchased a 2021 Toyota Sienna (Vin: TDYRKEC6MS032011) from CarWise Gurnee on Saturday, December 6. After taking the vehicle home, we discovered that the floor mats were missing, and this was never disclosed during the sales process. Since then, we have made multiple attempts to contact the dealership by phone, but we have not received any response. This lack of communication is disappointing and unprofessional. It is currently snow season in Illinois, and floor mats are essential for safely and properly using the vehicle. We are requesting that the dealership provide the standard floor mats that should have come with the car. This is a reasonable and expected part of the purchase, and we would like this matter resolved promptly. We purchased this vehicle in good faith, and we expect the same good faith from the dealership. We look forward to a timely response and a straightforward solution. More

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I had great experience with Marco yesterday. While in search of a good truck, I got friendly welcome, support and understanding of my needs. Got approved, even with a low credit score. Know my l While in search of a good truck, I got friendly welcome, support and understanding of my needs. Got approved, even with a low credit score. Know my limits now, comparing the models. More

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I received detailed information to make an informed decision about a nice 2018 Toyota truck I wish to purchase. No stress, no push. Lovely people, great place to buy a car decision about a nice 2018 Toyota truck I wish to purchase. No stress, no push. Lovely people, great place to buy a car More

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Amy got me approved for the BMW I wanted, clearly explained the rates, and did a great job securing my approval without any hidden fees. explained the rates, and did a great job securing my approval without any hidden fees. More

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I wish to express my gratitude to Marco, my sales manager. He helped me during the purchase. Bought a Benz C300 last week. manager. He helped me during the purchase. Bought a Benz C300 last week. More

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