Marcos Estrada | Page 13

Very Respectful and Professional.. Kept me informed with what my car needed. I will be returning. what my car needed. I will be returning. More

by mysharieamor Verified Customer Verified Customer

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Great customer service always and always willing to work with my schedule. The wait time is not at all bad. with my schedule. The wait time is not at all bad. More

by CHEWYS05 Verified Customer Verified Customer

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Great service and the job was completed in a timely manner! Thank you for the help manner! Thank you for the help More

by Lionmk2012 Verified Customer Verified Customer

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Service was quick. Customer service was strong. I was pleased with how quick and easy it all went. pleased with how quick and easy it all went. More

by Jacob Verified Customer Verified Customer

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Siempre quieren que pagues más por los servicios y no te sugieren usar los cupones sugieren usar los cupones More

by OLIVERIO PAIZ Verified Customer Verified Customer

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I always go with confidence that I will be taken care of when Marcos in service department is included in the services my car needs. I trust that he will be honest in what I need at the time and the technic when Marcos in service department is included in the services my car needs. I trust that he will be honest in what I need at the time and the technicians then do their part in keeping me safe while driving in the work they've done. More

by robinsonmaisha54 Verified Customer Verified Customer

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Great customer service. Friendly staff vehicle was serviced in a timely manner. Kept me update on my vehicle. Explained what I would need for my next service. serviced in a timely manner. Kept me update on my vehicle. Explained what I would need for my next service. More

by mpiceno_87 Verified Customer Verified Customer

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Wow the service is amazing I love the fast friendly service I get the guys are service friendly always giving updates I love the service department I recommend it too everyone thank you Sam Marco Chez service I get the guys are service friendly always giving updates I love the service department I recommend it too everyone thank you Sam Marco Chez thank you More

by darianjaden Verified Customer Verified Customer

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Declining customer service.They don't top off Declining customer service. They don't top off liquids. No wheel alignment done. What happened? I had been a customer for years, bought a car there Declining customer service. They don't top off liquids. No wheel alignment done. What happened? I had been a customer for years, bought a car there. Ever since covid, they got rid of the front desk girls who reviewed the car with you, went over your point reward system and used coupons. Then, the service men were to take over those duties and they don't always remember to use your points or check for coupons for you. But, they were still proving amazing customers service and opened the doors for you. The 6 months the new guys give you attitude and sometimes are so rude or not understanding. I don't always have 3 hours or more to get a oil change done especially if I have an hour long commute to get my services done because I prepaid for my oil changes for 80,000 miles. It doesn't matter to prepay anymore because at 70,000 they say you have to pay for your oil changes. Well, I'm not preparing for future oil changes when I purchase my next new car elsewhere from this experience or purchasing my next car here. Before I talked wonders about this dealership how they would try to fit you in, how smoothing the business transaction would go. They use to offer donuts and coffee, tea, and hot chocolate pre covid. They would open the doors for you, keep you updated, and everyone was so friendly. I felt I had that lexus customer service without being in a lexus dealership. It made me feel taken care off, and paying their pricing worth it. Now, I pay for the same price, but the experience and customer is not the same anymore. I honestly don't know which service man will be kind and provide me customer service like they use too. I'm was so disappointed. What happened? If they won't keep their promises for what I paid for in my contact that I still have for prepaid oil changes, and the customer isn't what it used to be. Its not worth it for me to continue commuting an hour to get my services done anymore. If I gotta pay for my oil change when I still have 3 or 4 left, then I go elsewhere way closer to my home and take my business elsewhere. I remember my dad bought two cars from this dealership when I was 14-15, and I was so excited my get first new car here and get it maintained here because I loved it. Now, I'm in my late 20s with kids, that is how long I used to visit this place and I remember so much of how it used to be running. More

by ESMERALDA Verified Customer Verified Customer

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Raceway service is amazing.. but I honestly only go cause sam.. he's funny always explains things in a way I could understand .. and makes me feel like I matter not just a customer.. thank you soo much sam n sam.. he's funny always explains things in a way I could understand .. and makes me feel like I matter not just a customer.. thank you soo much sam nuno More

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