Marcus Lacroix | Page 5

Marcus gave me a great deal on my new Prius beating out other dealers. He was very responsive and replied in a timely manner to all texts. I had explained to Marcus that I was in a great deal of pain and n other dealers. He was very responsive and replied in a timely manner to all texts. I had explained to Marcus that I was in a great deal of pain and needed all paperwork and the car to be ready for when I arrived at the dealership. Unfortunately it was not and I don't know if it was due to Marcus or the Finance Manager. The finance manager greeted me and told me he would be"2 minutes" then later "5 minutes and it will be OK" I waited 20 minutes in total for him in bad pain. Once I was in his office he was very quick and efficient. It was the wait that was so hard on my body. I had, as previously mentioned, requested everything be ready. I purchased a prior Prius from TO Toyota 4 years ago and they got me in through al the paperwork and in my car in 20 minutes so I know it can be done. More

by siegfriedelaine Verified Customer Verified Customer

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I was extremely pleased with my experience! ! Marcus was super helpful nice and worked to get the best deal possible for me The finance guy. Sorry forgot his name. Was also vey accommodating ! Marcus was super helpful nice and worked to get the best deal possible for me The finance guy. Sorry forgot his name. Was also vey accommodating nice and made everything easy Misha was also remarkable Spending a lot of time explaining how the car works I certainly recommend. All of them. To anyone buying a car More

by srubinpt Verified Customer Verified Customer

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Marcus was great. Mark was great. Good experience. Will come back in future with right deal. Mark was great. Good experience. Will come back in future with right deal. More

by erikschill Verified Customer Verified Customer

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I like the car so far. We will see how it goes from here. Salespeople were helpful, but the whole process took several hours, which I thought was too long. We will see how it goes from here. Salespeople were helpful, but the whole process took several hours, which I thought was too long. More

by ELEGANCEONICE Verified Customer Verified Customer

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They took time to educate me so I was able to make an informed decision informed decision More

by MCREPEZZI Verified Customer Verified Customer

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They kept trying to add more packages on to my sale that I never asked for and pressured me into paying a higher unnecessary price. I had to get the accountant to remove the unnecessary packages that cold t I never asked for and pressured me into paying a higher unnecessary price. I had to get the accountant to remove the unnecessary packages that cold thousands more. They are not trying to give you the best deal, they are trying to fool you. More

by HOLMESBLAZER Verified Customer Verified Customer

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Marcus was incredibly patient and very helpful. Excellent customer service. Thank you you the whole team! Excellent customer service. Thank you you the whole team! More

by Juliette Rosales Verified Customer Verified Customer

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Overall the experience was good. I'd say the experience with the sales team was very good and the experience with the finance team was fair. I'd say the experience with the sales team was very good and the experience with the finance team was fair. More

by YHS Verified Customer Verified Customer

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I had a pretty good buying experience, Marcus was nice when he tried to sell me and gave me good deal. However after I bought the car, my sales and his manager are ghosting me and no response on my questi when he tried to sell me and gave me good deal. However after I bought the car, my sales and his manager are ghosting me and no response on my questions. I downloaded the Toyota app on my phone and tried to link up my car, but the app shows that vehicle can not be linked because the dealership still owns my car for some reason. I called 3 times, and Marcus said that he will call me back with an answer, but he never did and the problem is still unsolved. More

by OK886 Verified Customer Verified Customer

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I had the pleasure of working with Marcus on the sales side. He was very easy to work with and got me through the process easily and quickly. Best customer service, great buying experience. side. He was very easy to work with and got me through the process easily and quickly. Best customer service, great buying experience. More

by STIRS2008 Verified Customer Verified Customer

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