Marcus Lacroix

I hate this tactic that I think most dealers (not just this one) use: When the sales person presents a price and asks if it would be acceptable, you say "yes" but then he has to "ask the manager." Then th this one) use: When the sales person presents a price and asks if it would be acceptable, you say "yes" but then he has to "ask the manager." Then the sales person comes back with a higher amount, blames it on "the manager." Why even suggest an amount if you can't honor it? Such a weird game. They make it sound like the sales person is on your side, and it is the fault of the unseen manager that won't offer a better deal. They also did a bait and switch on my trade in value. They offered an amount, asked if it was acceptable, then came back from "the manager" with a reduced amount. WTH? They also add extra costs for things you didn't ask for that you now have to work at removing. So after going back and forth with "the manager," I ended up basically just a few bucks less than the online price shown on the vehicle. I suppose I got a fair deal (not a great deal) on the used RAV4 Hybrid I ultimately bought, but it sure took a lot of time and effort to get there. I will say that the people I dealt with directly were friendly and tried to be helpful. I have bought a vehicle from this dealership before and I have had multiple Toyotas serviced by them as well, so that's why I am still going to recommend this dealership. I just had to rant about the sales process... More

by RMH Verified Customer Verified Customer

Helpful 0

Report | Print

Big fan of North Hollywood Toyota! They changed how I feel about buying a car by being different than any other dealership. Wouldn’t buy from anyone or anywhere else! They changed how I feel about buying a car by being different than any other dealership. Wouldn’t buy from anyone or anywhere else! More

by michelle Verified Customer Verified Customer

Helpful 0

Report | Print

Very nice and friendly staff. The staff was also very professional and patient. They answered all my questions and I did not feel rushed. The staff was also very professional and patient. They answered all my questions and I did not feel rushed. More

by Abdulbaki Verified Customer Verified Customer

Helpful 0

Report | Print

Marcus was wonderful and helpful. The entire dealership was friendly, helpful, and very well maintained. The entire dealership was friendly, helpful, and very well maintained. More

by KYLIEBGODFREY Verified Customer Verified Customer

Helpful 0

Report | Print

Very good experience and so kind once you walk in the place. Well Recommended people place. Well Recommended people More

by SYLVIAFLAMEN1985 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent experience, knowledgeable and professional staff. I would recommend everyone purchase their vehicle at this location staff. I would recommend everyone purchase their vehicle at this location More

by jab.whitfield Verified Customer Verified Customer

Helpful 0

Report | Print

Amazing dealership and amazing experience will definitely refer friends and family to them no doubts about that!!!! refer friends and family to them no doubts about that!!!! More

by sanchezbreana Verified Customer Verified Customer

Helpful 0

Report | Print

They came through! Finished my Due Bill items and car works great. Would recommend this dealership Finished my Due Bill items and car works great. Would recommend this dealership More

by ericswel Verified Customer Verified Customer

Helpful 0

Report | Print

Good very good idid have good experientia continue making safe and fast for ever thanks safe and fast for ever thanks More

by JUANPGALDAMEZ Verified Customer Verified Customer

Helpful 0

Report | Print