Marcus Lugo | Page 3

This dealership always gives me mixed feelings. I like my cars, but honestly the dealership is just dysfunctional. They need to desperately work on training their sales associates better. I purchas I like my cars, but honestly the dealership is just dysfunctional. They need to desperately work on training their sales associates better. I purchased my leased car and was told I was going to receive perks because of my loyalty and purchasing a used car, just to find out the next day that it was a lie. I was told finance was informed of my sale, that was a lie. Also I was about to be charged an $850 fee for purchasing my own car and then when I asked for an itemized breakdown, it miraculously dropped by $300. Wizards I guess these sales guys are. Also, I tried to get a hold of my sales person multiple times and the people who answered the phone disconnected me about 3 times. The people were kind, but they basically word vomit to you with the hopes you don’t follow and then just agree to what they say. The only person that was actually genuinely helpful was the Finance department. Kind, calm and understanding. Also, I had to overhear an employee get scolded for 45 minutes over something that seemed so minuscule, plus he’s only been there a month and the lady Felicia or something was so rude and spoke down to him in front of the GM. She needs to be taken off her power trip and better training and obviously so does the sales associate that got reprimanded for it. BUT I still shouldn’t have heard the entire conversation. The finance and I guy thought it was so awkward and uncomfortable. They should have been in a back room, not right next door. The doors are glass, not sound proof. I will not be coming to this dealership again. I’ve had 3 cars from them and I’m glad I bought mine so I will be done here. More

by kayde Verified Customer Verified Customer

Report | Print

It was all great except hold long we had to wait for the cleaning of the car cleaning of the car More

by thesal643 Verified Customer Verified Customer

Report | Print

Excellent car purchase service start to finish! Would definitely recommend to anyone looking ti purchase a vehicle. Ask for Marcus and Mo Would definitely recommend to anyone looking ti purchase a vehicle. Ask for Marcus and Mo More

by CUESTA Verified Customer Verified Customer

Report | Print