Seemed to have a good selection of certified preowned
vehicles, at competitive pricing and were able to help me ship to another state very easily.
vehicles, at competitive pricing and were able to help me ship to another state very easily.
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by Dave48
Verified Customer
Verified Customer
May 12, 2021 -
Huston Cadillac responded
Hi there, thank you so much for your positive comments about Huston Buick GMC Cadillac Inc! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very clean dealer and easy to get to. The sales man Mr
Very clean dealer and easy to get to. The sales man Mr Riff picked me up right from the airport couldn’t of been easier. Also might add the price was
Very clean dealer and easy to get to. The sales man Mr Riff picked me up right from the airport couldn’t of been easier. Also might add the price was the same when I got there as it was over the phone not like some other dealers Iv used in the past. Huston GMC has my future business!!!
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by Mark M.
Verified Customer
Verified Customer
May 12, 2021 -
Huston Cadillac responded
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Mr riff was awesomeHe got in exactly what I wanted with
Mr riff was awesome
He got in exactly what I wanted with the payment I wanted. He and his team found me a great rate as well I look forward to dealin
Mr riff was awesome
He got in exactly what I wanted with the payment I wanted. He and his team found me a great rate as well I look forward to dealing with him again.
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by jacoblang7
Verified Customer
Verified Customer
May 12, 2021 -
Huston Cadillac responded
Hi, thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!
Excellent customer service - friendly staff-Brian
Excellent customer service - friendly staff-
Brian deserves an award for going over his responsibility to help customer find what they want and help
Excellent customer service - friendly staff-
Brian deserves an award for going over his responsibility to help customer find what they want and help with documentation
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by actoledo
Verified Customer
Verified Customer
May 12, 2021 -
Huston Cadillac responded
Hi, thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!
Great experience! Marcus went the extra mile to find us
the car we wanted. We had been to 2 other dealers who only wanted to sell us a car they had but not one we wanted.
the car we wanted. We had been to 2 other dealers who only wanted to sell us a car they had but not one we wanted.
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by Leroysmithii
Verified Customer
Verified Customer
May 12, 2021 -
Huston Cadillac responded
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Marcus was such a great sales men. He took very good care
of me. I could not ask for a better sales men and dealer ship. I will send everyone I know to him.
of me. I could not ask for a better sales men and dealer ship. I will send everyone I know to him.
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by ajwknw5610
May 12, 2021 -
Huston Cadillac responded
Hi, thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!
Marcus was one of the best salesman that we've ever dealt
with. All the employees were amazing and very welcoming. This will be our go-to dealership going forward. Highly recommend Huston Cadillac!
with. All the employees were amazing and very welcoming. This will be our go-to dealership going forward. Highly recommend Huston Cadillac!
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by CHRISTY004
Verified Customer
Verified Customer
May 12, 2021 -
Huston Cadillac responded
Hi, thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!
So In July 2020 we purchased a used car from this dealer
for my son. Not even 5 miles on the road, problem started. Long Story short, they refused to take the car back because as the finance manager said, o
for my son. Not even 5 miles on the road, problem started. Long Story short, they refused to take the car back because as the finance manager said, once you drive it off the lot its yours.
Then the sales manager wanted to make it right and told us to bring the car back in for repair, they held the car in their shop for a month saying they would repair all but after a month I was told just to get my car back because they wont do it. Yes, just like that. The just dropped us.
Since then we replaced the turbo, the timing chain, fuelpump, and a whole lot of other stuff coasting thousands.
My mechanic says I purchased a lemon, which now is obvious. My son has driven the car maybe 20% of the time since we purchased it, the other 80% the car is in the shop and still today we keep having problems.
So I know a lot of words to describe the people at this dealership but I wont.
Just draw your own conclusions
FD
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by Fred
Apr 21, 2021 -
Huston Cadillac responded
Hello Frederic,
Customer experience is extremely important to us at Huston. When you alerted us to issues with your vehicle, we picked up your vehicle, left you one to drive, and replaced your back up camera and power window motors,
When you purchased your vehicle you also got a warranty. Your review cites subsequent repairs that you've had to do to your vehicle since we've last seen you. If you would like to call the Dealership and ask to speak with Craig to see of your repair were covered under you policy, please reach out to us at (863) 676-2503 and we'll be happy to assist you.
May 08, 2021 -
Huston Cadillac responded
Fred,
Thank you for expressing your concerns. Eric is happy to speak with you. Please call (863) 676-2503, let our receptionist know who you are, and ask for him.
Thank You!
Apr 21, 2021 -
Fred responded
Hello,
Thank you for your standard reply.
You do not seem to be very informed:
May I make some correction. There was never any talk about power window motors. The biggest problem was the Turbo was broken and was connected by some steel wires(yes you read it right) which your mechanics “didn’t see” during your xxxx point inspection you bragged about”. So there are only 2 options: your mechanics are not vey knowledgeable or covering up the real condition of the car
These items were noticed after a few seconds in the bmw shop by just opening the hood. Also the fact that the car had an accident in the past were items that after a few minutes in the bmw shop were noticed. The told me they couldn’t believe any official dealership could have sold me this car.
All I heard, when I called for the car from the salesperson was “it’s a great car, in perfect condition” not mentioning the broken trim pieces inside the car.
So you want me to call Craig. Well he was the first person we called when we drove a few miles after we purchased the car which basically told us when it became clear there was a lot wrong with the car: ” Well when you drove off the lot, you own it and by the way, you cant make a warranty claim in the first 30 days after you bought it.”
Then Mr. Rice, the sales manager stepped in, friendly guy, so we thought:” hey there is someone with a conscious at Huston”. So he promised to take the car back and fix everything that was wrong with it. After a month or so in the shop, they installed some trim which I purchased, fixed the back up camera. The broken parking sensor and most importantly, the turbo, they just refused to replace it and told me they will come and bring back our car and take the rental back because the “owner of Huston” said he needs the loaner back and you just got to get it repaired yourself, you have a warranty.
So here we were and brought the car to another shop to get the turbo replaced which the warranty didn’t cover and I was already $4,000 out of pocket for a car we didn’t even drive $500 miles… and most of the miles were to bring the car from Jacksonville to Hudson, FL
So you can preach customer service is extremely important to you but its seems more to be a slogan since you do absolutely not practice what you preach.
I have much more to say but have kept it short this time. My next reply I will be much more elaborate and detailed.
Mark and Craig were so helpful and a pleasure to deal
with, even called me on Sunday when they’re closed to meet my needs, will be buying my wife’s next vehicle here also.
with, even called me on Sunday when they’re closed to meet my needs, will be buying my wife’s next vehicle here also.
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by aamicone90
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Rice
, Craig (Finance)
May 12, 2021 -
Huston Cadillac responded
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Love Houston Cadillac GMC. Mark Riff has been my salesman
since 2005 and has done right by me on all 3 of my trucks. Today is truck #4....😁😁😁😁
since 2005 and has done right by me on all 3 of my trucks. Today is truck #4....😁😁😁😁
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by dwillis24
May 12, 2021 -
Huston Cadillac responded
Your satisfaction is important to us, so we want to sincerely thank you for choosing Huston Buick GMC Cadillac Inc and we hope to see you again soon!