Marcus Robbins | Page 26

The Allroad is amazing! Our experience at Audi of Charlotte was great. We were shopping for a replacement vehicle for our 2010 Mercedes ML350. We planned to test several di Our experience at Audi of Charlotte was great. We were shopping for a replacement vehicle for our 2010 Mercedes ML350. We planned to test several different makes of SUV, including Audi, Infinity, Buick, and Lincoln. I had stated a preference for buying an American car this time so the scales were somewhat weighted against non-American brands. I was also definitely NOT going to buy another Mercedes. Audi was the first car we planned to test and we got to the dealership at dusk one Friday night. Rich Gouhin greeted us immediately as we parked and walked toward the building. After some initial conversation about what we were looking for and some fit and function discussions around the SUVs on display, he got the keys to a Q5 and we took a test drive. We liked the car's ride and drivability. The technology was adequate - but you have to remember that we were coming over from a 2010 Mercedes so the expectations were not high. By the time we finished the test drive, it was dark and in the middle of rush hour traffic so we we were ready to tuck the driving experience away for the night and proceed the next day with our shopping the other brands. But, as we walked back toward the building we passed an Allroad that was on display outside and Rich casually mentioned what a great car that was. Although not an SUV, it did have a lot of cargo space and had become very popular especially in the mountain areas because of its great handling capabilities. We paused and he offered another test drive. From that moment on, every car I drove was compared to the Allroad in my mind. It took another week or so, but we were back for another test drive and that was it. We agreed on colors and options. Audi of Charlotte didn't have one exactly like what we wanted, but they did find one at Audi of Charleston. After some horse-trading with that dealership, they got the car and we took our new 2017 Audi Allroad home two days later. I never drive the car without saying and/or thinking how much I love it. It's like driving a sports car in many ways - sometimes it's almost like the car drives itself. The technology -- both safety and media -- is amazing. I could not be happier. More

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New Purchase We visited Audi of Charlotte to test drive the Q3. My husband was leaning towards the Q3 and I was torn between the Q3 and the A3. Quincy was very We visited Audi of Charlotte to test drive the Q3. My husband was leaning towards the Q3 and I was torn between the Q3 and the A3. Quincy was very welcoming and answered all our questions and explained each vehicle as we test drove them. We decided on the Q3 and very happy with our decision. Usually purchasing a vehicle is very unpleasant experience. We were delighted to have such professional individuals to assist us. Quincy, Marcus, and Kyle went beyond their regular duties to see that we left feeling part of the Audi family. Thank you, Debbie & John Casperson More

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Audi Q5 Tony couldn't have made our experience better! He is knowledgeable, patient and genuine. My fiancé, who despised car dealerships before we went, cam Tony couldn't have made our experience better! He is knowledgeable, patient and genuine. My fiancé, who despised car dealerships before we went, came out with a changed perspective. I highly recommend both Tony and Audi of Charlotte. More

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Great Experience!! The entire experience was outstanding! Rich greeted us when we came in but was not pushy. He was very knowledgeable about the cars we were test drivin The entire experience was outstanding! Rich greeted us when we came in but was not pushy. He was very knowledgeable about the cars we were test driving and worked with us to find the right one for me. The facility was very nice and inviting. Rich was very friendly and easy to work with when we decided to purchase. Marcus was quick to get all of our paperwork processed and explained everything clearly. Kyle was amazing, he worked with us to understand all the features of the car and went at a pace that i could keep up with. Overall, it was a great experience! More

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professional..valued my time All sales people very professional. Knowledgeable. No waiting time when I arrived at dealership. Sales people seemed to be very knowledgeable of prod All sales people very professional. Knowledgeable. No waiting time when I arrived at dealership. Sales people seemed to be very knowledgeable of product. Financing very clear . Sales people seem to respect my time. More

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Quick service in finding right Q7 Patrick was very helpful and quick in locating the Q7 I was looking for and kept me posted on the arrival. He wasn't too pushy, so overall a great sa Patrick was very helpful and quick in locating the Q7 I was looking for and kept me posted on the arrival. He wasn't too pushy, so overall a great sales experience for me! More

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Great Customer Service Rich Gouhin is a great salesperson. He is fun, respectful and completely committed to client satisfaction. My husband and I test drove several model Rich Gouhin is a great salesperson. He is fun, respectful and completely committed to client satisfaction. My husband and I test drove several models until we made a decision. Rich was patient and highlighted the strengths of each model as he guided us through the decision process. More

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Excellent customer care The entire team was professional and efficient throughout the purchase process. Richard Gouhin went above and beyond to ensure I understood what opt The entire team was professional and efficient throughout the purchase process. Richard Gouhin went above and beyond to ensure I understood what options were available on the car model I wanted and worked with me to get exactly the car I wanted, at a very fair price. He was transparent and honest throughout the process, and truly cared about building a good business relationship. Even though we have an Audi dealer 20 minutes away, I drove over 2 hrs to purchase from Audi of Charlotte and would do it again if and when the need arises! More

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Great experience I just bought an Audi A3 convertible and cannot say enough nice things about Rich. The whole experience was so pleasant compared to a normal car buyin I just bought an Audi A3 convertible and cannot say enough nice things about Rich. The whole experience was so pleasant compared to a normal car buying process. He was available, responsive, listened to what I wanted, didn't try to push me to get something I didn't want or couldn't afford, non-salesy. I wasn't pushed to buy the car right after my test drive. He sent me pricing by email as I requested and allowed me to complete some forms prior to coming in such that paperwork took less than 90 minutes. No surprises at all, everything was exactly as written/promised in material sent via email. Highly recommend! More

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Great service with wonderfully kind salespeople I arrived not thinking I would find what I wanted, but Carlos stuck with me and really helped me find the perfect car. Never felt any heavy pressure o I arrived not thinking I would find what I wanted, but Carlos stuck with me and really helped me find the perfect car. Never felt any heavy pressure on buying, but just a team of folks trying to find the right car for me. More

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