Marcus Robbins | Page 26

Excellent customer care The entire team was professional and efficient throughout the purchase process. Richard Gouhin went above and beyond to ensure I understood what opt The entire team was professional and efficient throughout the purchase process. Richard Gouhin went above and beyond to ensure I understood what options were available on the car model I wanted and worked with me to get exactly the car I wanted, at a very fair price. He was transparent and honest throughout the process, and truly cared about building a good business relationship. Even though we have an Audi dealer 20 minutes away, I drove over 2 hrs to purchase from Audi of Charlotte and would do it again if and when the need arises! More

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Great experience I just bought an Audi A3 convertible and cannot say enough nice things about Rich. The whole experience was so pleasant compared to a normal car buyin I just bought an Audi A3 convertible and cannot say enough nice things about Rich. The whole experience was so pleasant compared to a normal car buying process. He was available, responsive, listened to what I wanted, didn't try to push me to get something I didn't want or couldn't afford, non-salesy. I wasn't pushed to buy the car right after my test drive. He sent me pricing by email as I requested and allowed me to complete some forms prior to coming in such that paperwork took less than 90 minutes. No surprises at all, everything was exactly as written/promised in material sent via email. Highly recommend! More

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Great service with wonderfully kind salespeople I arrived not thinking I would find what I wanted, but Carlos stuck with me and really helped me find the perfect car. Never felt any heavy pressure o I arrived not thinking I would find what I wanted, but Carlos stuck with me and really helped me find the perfect car. Never felt any heavy pressure on buying, but just a team of folks trying to find the right car for me. More

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Great vehicle purchase experience Was in the market for a vehicle to replace my '14 Copper Countryman. Made an appointment to talk with Walter and drive a couple of vehicles. I zeroe Was in the market for a vehicle to replace my '14 Copper Countryman. Made an appointment to talk with Walter and drive a couple of vehicles. I zeroed in on a '17 Q5, and Walter walked me through the entire vehicle, showing me all of the features. His knowledge of the product was impressive. Once I made the decision that I wanted to move forward with purchase, he expeditiously gathered all of my information and made the process as smooth as possible. My experience with the Marcus Robbins in the finance department was equally as efficient. I have previous experience with the service department, and that had a lot to do with my decision to purchase at this dealer. Kenny Blackwelder is one of the best service providers I have ever encountered. I would highly recommend this dealership to anyone interested in purchase or for service needs. More

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Best in Service We have bought many cars in our lifetime and this experience has been the easiest, most hassle free, customer focused experience. Walter Shelton was We have bought many cars in our lifetime and this experience has been the easiest, most hassle free, customer focused experience. Walter Shelton was both knowledgeable and courteous, and we will definitely recommend him to our friends. Marcus Robbins and Kyle Andes also made this a pleasurable car buying experience. We definitely give Walter, Kyle, and Marcus at Audi of Charlotte a definite thumbs-up. Thanks guys. More

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