Marcus Robbins | Page 6

"Richard Gouhin of Audi far exceeded my expectations." Incredible experience at Audi Matthews. This was my first time looking at the Audi. I had a Mercedes to trade in and was torn between another Mercedes Incredible experience at Audi Matthews. This was my first time looking at the Audi. I had a Mercedes to trade in and was torn between another Mercedes or the Audi Q5. Wil Vinson the general manager was first to greet me. He introduced me to Richard Gouhin, a senior brand specialist. He was a wealth of knowledge, knew everything about the Audi, was patient, never pushy and had a great sense of humor. I was introduced to the Audi family, from the service manager to the technical Ambassador. Customer service blew me away. The rest is history. I bought a new Audi Q5. Sleek, gorgeous and drives like no other luxury vehicle. No comparison to Mercedes. I love this car. Thank you Richard and everyone else at Audi who made this experience story worthy. Michele Senatore More

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Pleasant Purchase Experience Walter Shelton did an awesome job explaining the details of my new AUDI A6. He is so knowledgeable and made the purchase experience very pleasant. I w Walter Shelton did an awesome job explaining the details of my new AUDI A6. He is so knowledgeable and made the purchase experience very pleasant. I will definitely buy again from him! More

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Walter was great! Walter was extremely helpful and helped me to find the best vehicle for me. definitely different than any other dealership i've been to before. this h Walter was extremely helpful and helped me to find the best vehicle for me. definitely different than any other dealership i've been to before. this has been a long process and walter has made it as easy as can be! More

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Great people! Better customer service experience! Max was great. And so was Marcus the finance manager. They both worked hard to get the deal done. I’ll see you when my lease is up. Max was great. And so was Marcus the finance manager. They both worked hard to get the deal done. I’ll see you when my lease is up. More

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2019 Q5 Love our new Q5! Enjoyed dealing with Jeisson and Tobias on the purchase of our car. Marcus in finance was a pleasure to work with. Kyle was a big hel Love our new Q5! Enjoyed dealing with Jeisson and Tobias on the purchase of our car. Marcus in finance was a pleasure to work with. Kyle was a big help with fixing the situation with our HomeLink garage door opener. Every one of these individuals deserve a 5 star rating! More

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Excellent car buying experience from Audi of Charlotte My daughter and I came in late on a Monday night and the whole team worked with us to find the perfect Q5. After a hassle free experience ironing out My daughter and I came in late on a Monday night and the whole team worked with us to find the perfect Q5. After a hassle free experience ironing out the final terms, we were set up in our new car. Our sales representative Jeisson even went the extra step of stopping by our house to get the final paperwork signed by my wife. I have been using the service center here for years and Ken Hooker is fair and honest. I highly recommend him as well. More

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Audi experience was excellent! Max and Wil took excellent care of me and helped me though lout the whole transaction. Markus was great to work with in the lease and explained everyt Max and Wil took excellent care of me and helped me though lout the whole transaction. Markus was great to work with in the lease and explained everything to me. It was a good experience. More

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My experience with Audi We had a wonderful experience with Audi. I previously owned a Volvo XC 90, and was leaning towards buying another one, but also wanted to check out th We had a wonderful experience with Audi. I previously owned a Volvo XC 90, and was leaning towards buying another one, but also wanted to check out the Audi Q7 because the reviews were just as good. As my husband and I entered the dealership, Richard came over and introduced himself, he is very experienced and knows a lot about all cars, he made us very comfortable and let me test drive the car I was interested and gave me a couple of choices. I was thinking we would just do a quick test drive, but no Richard really wanted me to get the feel of the car by driving on the interstate, around town in traffic so I could see all the wonderful features it had to Offer. I love my new car, and look forward to doing more business with Richard In the future. Thank you again for such a wonderful experience and making it so easy, we love the car! Sincerely, Kathy and Chad Snyder More

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Bought my first Audi from them! These guys are a class act! Love this dealership. Really make you feel welcome. Max, Joe, Marcus and Tobias all helped make this a wonderful experienc These guys are a class act! Love this dealership. Really make you feel welcome. Max, Joe, Marcus and Tobias all helped make this a wonderful experience. I highly recommend them! More

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Worst experience of my life. Was lied to from the beginning on Dec. 4th .Called many times and was lied to everytime. On March 5 I finally got someone whom told me the truth. Even Was lied to from the beginning on Dec. 4th .Called many times and was lied to everytime. On March 5 I finally got someone whom told me the truth. Even though I think it might be taken care of I would never do business with them or recommend them. They were always sorry but no one lost money but me. If truly sorry then I should be reimbursed for interest it cost me More

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