We purchased a 2015 RX 350 which died on the ay to MI
very shortly after we took delivery. They helped us to get the vehicle towed to the dealership. Per dealership the vehicle needed LEXUS TECH to resol
very shortly after we took delivery. They helped us to get the vehicle towed to the dealership. Per dealership the vehicle needed LEXUS TECH to resolve the issue - their senior techs were not able to identify the problem. We went to IL from Michigan to pick up this car - hence we were very tense, angry and confused at the same time as we had traded our old HONDA Pilot and had no way of getting back to MI. Luckily we were still in IL when this happened.
The dealerships general manager Kevin and Marek (Sales) were very helpful in finding another RX 350 with similar upgrade and mileage and making us comfortable. Mike Bannos was great in voiding the old transactions and BoA loan and creatine new set of paperwork BoA loan, registration and all.
.
Appreciate all the help in getting resolve a complex critical situation which probably was not in anyone's control. We are so far happy with the dealership and with the vehicle.
Regards
Shankar & Sunita
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by lohitsashankar
Verified Customer
Verified Customer
Other Employees Tagged:
Ziad Altamimi, Mike Bannos, Mike Fredette, Kevin Martin
Apr 12, 2022 -
Lexus Of Orland responded
Shankar and Sunita - Thank you for taking time to post about your experience. We apologize for the issue with your original vehicle but appreciate you allowing us the chance to make things right. We are so glad that Kevin and Mike could help you get into your Lexus RX 350. All of us at Lexus of Orland are grateful for your business and we wish you safe driving!
Apr 12, 2022 -
lohitsashankar responded
Appreciate all the help in getting resolve a complex critical situation which probably was not in anyone's control. We are so far happy with the dealership and with the vehicle.
Very warm welcome , and good customer service .
explained all details including specifications and service of car.
explained all details including specifications and service of car.
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by GEORGEPHILIP2001
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Bannos
Apr 01, 2022 -
Lexus Of Orland responded
We're glad you received the warm and accommodating customer service we want for every client, George. Thank you for the excellent review of Lexus of Orland and for taking the time to share!
My salesperson Marek made this experience exciting and
easy. He was very knowledgeable and and attentive to my concerns.
easy. He was very knowledgeable and and attentive to my concerns.
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by WILEY3130
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Bannos
Mar 14, 2022 -
Lexus Of Orland responded
Thank you for taking the time to leave Lexus of Orland a five-star review! It is wonderful that Marek made your buying experience smooth and enjoyable, as this is just what we hope for all of our guests. We are so glad you stopped in and found what you were looking for!
Very much what i expected as an evironment from a Lexus
dealer. Friendly staff and very flexible with what I was trying to achieve from my vehicle purchase.
dealer. Friendly staff and very flexible with what I was trying to achieve from my vehicle purchase.
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by fs1744
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Bannos, Refugio
Mar 10, 2022 -
Lexus Of Orland responded
This is the type of feedback we love seeing from our customers. Thanks so much for choosing Lexus of Orland and we wish you all the best in your newly purchased vehicle!
Professional and knowledgeable staff.
Welcoming, clean, pleasant facility.
Very happy with Mark O.who was very helpful and very patient.
Welcoming, clean, pleasant facility.
Very happy with Mark O.who was very helpful and very patient.
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by JOANNACHPL
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Bannos
Mar 08, 2022 -
Lexus Of Orland responded
Thank you for the many kind words, Joanna! I noticed that you rated us three stars. We are always looking for ways to improve, so if there is anything further you would like to share about your experience, please give me a call. Kevin Martin - General Sales Manager - 708-614-8700 ext 262
Great, professional and honest service.
100% recommended!!
Mark Okreglak (sales) and Mike Bannos (finance) offered a great experience, pleasant and non stressful sales process. No tricks,
100% recommended!!
Mark Okreglak (sales) and Mike Bannos (finance) offered a great experience, pleasant and non stressful sales process. No tricks, increasing price or an interest rate.
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by PFIGLEWICZ
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Bannos
Feb 23, 2022 -
Lexus Of Orland responded
Congratulations on your new car! We are thrilled that Mark and Mike made the process so smooth and seamless and we will be sure to pass along your feedback. Thank you from all of us at Lexus of Orland!
Coming from an out of state buyer - The communication was
superb from start to finish with this dealership.
superb from start to finish with this dealership.
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by KARLIKOHLER
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Bannos, Kevin Martin, Junior
Feb 08, 2022 -
Lexus Of Orland responded
We are thrilled that our team delivered such a positive, seamless purchase experience! Thank you for choosing Lexus of Orland and for taking the time to leave a review. Enjoy your new vehicle!
Car buying turned out to be a very nice experience.
Everyone is very friendly and helpful at lexus, and this dealership is no different. Marek, our salesperson, is one of a kind. Lexus is lucky t
Everyone is very friendly and helpful at lexus, and this dealership is no different. Marek, our salesperson, is one of a kind. Lexus is lucky to have him. He's warm, friendly, outgoing, and so very helpful. He wants you to enjoy the full experience the Lexus can provide so he invites you to come in as often as you need to master all the tech.
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by judithcahill
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Bannos
Feb 02, 2022 -
Lexus Of Orland responded
Thank you for the great review, Judith! We are thrilled to hear that you found the right vehicle working with Marek and the Lexus of Orland team. Congratulations on your purchase, and enjoy it! We hope to see you back again down the road!
Marek is phenomenal. Everyone that I've encountered has
been warm and genuine. I will always come back
been warm and genuine. I will always come back
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by t_geredine
Verified Customer
Verified Customer
Other Employees Tagged:
Ziad Altamimi
Jan 26, 2022 -
Lexus Of Orland responded
It makes our day to know that you will be a returning customer at Lexus of Orland! Thanks for the five stars, and we'll see you back soon!
Awesome team! Ask for Marek. He will take great care of
you. Marek will even train you on how to use the technology of the vehicle.
you. Marek will even train you on how to use the technology of the vehicle.
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by NORRIS_ZANDRA_65
Other Employees Tagged:
Ziad Altamimi
Jan 26, 2022 -
Lexus Of Orland responded
We love hearing how much Marek stepped in to make sure your experience went off without a hitch. He will be so pleased to hear how much you enjoyed working with him. Enjoy the new ride and thanks for choosing Lexus of Orland!