Maria Capano | Page 8

"Mr. Dave Petillo Exceeds All Expectations" Mr. Dave Petillo serviced our car in June 2016. He diagnosed a very difficult tire issue and resolved the problem. There were additional repairs tha Mr. Dave Petillo serviced our car in June 2016. He diagnosed a very difficult tire issue and resolved the problem. There were additional repairs that needed to be addressed and Dave took the time to listen to our concerns and make the necessary repairs. My husband and I couldn’t be happier with Dave’s customer care service. Dave exceeded all our expectations!! Thank you Dave, Mrs. Gravallese More

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Service as expected Scheduled service - Matt saw me come in, dropped what he was doing and got me on my way in a loaner vehicle. Both Cindy and Maria greeted me like an Scheduled service - Matt saw me come in, dropped what he was doing and got me on my way in a loaner vehicle. Both Cindy and Maria greeted me like an old friend and made sure that everything was in order with my appointment and with the loaner vehicle. More

by rugby8 Verified Customer Verified Customer

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I do like that sirvice at Infiniti as I said it is a great dealership and service at Infiniti center So I am going to recommend my friends for your great service and responsible for you as I said it is a great dealership and service at Infiniti center So I am going to recommend my friends for your great service and responsible for you are doing More

by APRONJARI Verified Customer Verified Customer

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Excellent Service No appointment necessary on Saturday for routine service is a definite plus. Service continues to be courteous, thorough and fast. Service here cont No appointment necessary on Saturday for routine service is a definite plus. Service continues to be courteous, thorough and fast. Service here continues to be a positive experience...except the requirement for 25 word minimum for written review. Suggest you consider changing that. More

by LHALIK Verified Customer Verified Customer

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not my typical experience I have been going to this service center since 2007 without any issues. This week my service did not go as smoothly as usual. However, once the issu I have been going to this service center since 2007 without any issues. This week my service did not go as smoothly as usual. However, once the issue was resolved, the work was done promptly and the communication was clear. I do recommend this location. One thing that has always consistent is the good service at the front desk. This visit I dealt with Maria who is always pleasant and efficient. I appreciate a sincere hello and thank you. More

by IRENEHALEY13 Verified Customer Verified Customer

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service visit great customer service, very customer oriented, aim to please, great attitude and environment waiting area very pleasant. schedule meets my needs w great customer service, very customer oriented, aim to please, great attitude and environment waiting area very pleasant. schedule meets my needs when I require service, love the loaner car and vacuum and wash with every visit More

by PMPCPA Verified Customer Verified Customer

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great customer service everyone at dealership friendly, very helpful, fair, The waiting area was clean and comfortable and I enjoyed my hour relaxing and watching tv. thank everyone at dealership friendly, very helpful, fair, The waiting area was clean and comfortable and I enjoyed my hour relaxing and watching tv. thank you More

by LAUGHLIN5 Verified Customer Verified Customer

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Comments / Service / 12/12/2015 I've been dealing with Kelly Infinity (Service-Only) for about seven years and have always found the Service Department to be : Friendly , Courteous , I've been dealing with Kelly Infinity (Service-Only) for about seven years and have always found the Service Department to be : Friendly , Courteous , Professional , and very accommodating . Initially I dealt with C.J.Breen . Since he has been appointed to the Nissan Dealership in Beverly , I seem to encounter Adam Figueroa . He is VERY professional and I am VERY comfortable with him . More

by AKALDES Verified Customer Verified Customer

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Trusworthy Service Consultant I have finally met a service consultant with whom I want to entrust my car. He was swift to reply, knowledgeable, professional, and courteous. I felt I have finally met a service consultant with whom I want to entrust my car. He was swift to reply, knowledgeable, professional, and courteous. I felt well taken care of. More

by SSNLIBERTY Verified Customer Verified Customer

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Over The Top I have been with Kelly Infinity for 5 years now and have never had any issues that this dealership has not been able to address. Not only are the rec I have been with Kelly Infinity for 5 years now and have never had any issues that this dealership has not been able to address. Not only are the receptionists respectful, helpful, and genuinely concerned that the customer receive the best Kelly Infinity has to offer, but the service department cannot be beat in regard to their fairness in price, professionalism in diagnosing & taking care of my car issues when they arise. The latest incident just happened last week when I had just gotten out of an exhausting day of ministry and my G37X would not start. I knew if I could get my car jumped before 7PM, Kelly would be able to extend a loaner car to me. As promised not only was a car waiting for me, but one of the staff members waited for me to show up to see how they could assist me even after their quitting time. They kept my car for two days and went through every test they had in trying to discover why it would not start. They finally diagnosed my issue and when I went back to pick up my Infinity, I expected to be paying a lot of money for the various diagnostic tests. To my overwhelming surprise there was NO charge for the work done on my car. I own a 5 star car, but get a 6 star service EVERY TIME I have it serviced at Kelly Infinity. I know where my next car will come from when the one I am presently driving needs to be replaced; the Infinity dealership at Brian Kelly Infinity. Thank you staff for all you do in serving customers like me. Lancelot Ball More

by LANCELOTBALL Verified Customer Verified Customer

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