Maria Capello | Page 12

The dealerships kept in touch regarding The recall fix, In addition to what other parts were covered under warranty regarding another fix In addition to what other parts were covered under warranty regarding another fix More

by joepap66 Verified Customer Verified Customer

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It was good service the people there were nice………… ………. . …… …….. ………. ………hdbsbssb gshshshsahs hshshssh Beth’s hahaha hahaha gshsh . …… …….. ………. ………hdbsbssb gshshshsahs hshshssh Beth’s hahaha hahaha gshsh More

by harlan6593521 Verified Customer Verified Customer

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2022 Jeep Wrangler 4xe. Imagine going into a dealership for a recall and leaving with the recalls completed but also a bill of $311. Car had a check engine when I dropped it Imagine going into a dealership for a recall and leaving with the recalls completed but also a bill of $311. Car had a check engine when I dropped it off but at the time the service advisor said the recall cannot be completed unless the check engine light is cleared and then the advisor says it “should” be covered by the warranty and/or overlaps with the recall. Anyone would think that the diagnostics fee of $311 would be covered by the dealership. But silly me I was wrong. Instead of them checking to see if they can do that recall without servicing the check engine light they ran the diagnostics. They could not find the problem. I was told in order to look at it any further it would be $1100. I declined this “amazing” deal and said I’ll pick up the vehicle. I asked if the recalls were done and the service advisor said yes. So the reason why I am upset and feel like this service advisor and manager are no good because at the end of the day they were able to complete the recalls without having to diagnose the check engine light. After speaking to the manager I have reached a dead end and out of $311 because instead of admitting that they did not have to play me out of a diagnostics fee they could have just completed the recall and I take my car back as is. Also do not let them fool you by saying things such as the technician went above and beyond. The manager mentioned it was difficult for them to get into cylinder 3. It is absolutely not difficult. You just have to remove two vacuum hoses and a connector in order to get to cylinder 3. I would not recommend this service center the advisor will lie to you and hang up the phone on you. ***UPDATE 3/17/2025**** Look at the picture I have attached. Dealer paperwork stated fuel injector was “active”. Without taking the car apart you’re able to check the voltage of the fuel injector which how they would’ve diagnosed the problem. But they rather try to charge you an additional $1100 to “look further in” I can’t talk for the sales side but service advisor and manager are definitely crooks. More

by mjafar Verified Customer Verified Customer

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This is my second vehicle I have purchased from Rockland and although I live 5 minutes away from a dodge jeep chrysler ram. I still rather drive 45 minutes away from my home to go to Rockland. The staff fro and although I live 5 minutes away from a dodge jeep chrysler ram. I still rather drive 45 minutes away from my home to go to Rockland. The staff from sales to service are the best staff to work with. I wouldn't change them for the world😊 More

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Very professional, great service. All issues were addressed, and all repairs were made within 24 hours. All issues were addressed, and all repairs were made within 24 hours. More

by ahron19 Verified Customer Verified Customer

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Kevin is always great to work with. My service and repairs came out very well. My service and repairs came out very well. More

by ssyjrk Verified Customer Verified Customer

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The person was friendly and helpful and called back to inform me when ready promptly inform me when ready promptly More

by raulsilvamd Verified Customer Verified Customer

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Kevin, Maria and the team were great as usual. Fast service too. In and out, same afternoon. Fast service too. In and out, same afternoon. More

by ARI_ROLNICK Verified Customer Verified Customer

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Maria Capello was extremely helpful, making my experience effortless. She was very knowledgeable in knowing how to deal with my vehicle situation while escalating to the correct individuals needed to resolve effortless. She was very knowledgeable in knowing how to deal with my vehicle situation while escalating to the correct individuals needed to resolve it. Dave Gomes effectively detected my vehicle’s issues in an incredibly efficient manner. My vehicle was corrected, up and running in no time, great team! More

by gymsword Verified Customer Verified Customer

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I am very happy with their service. They are very professional and efficient. My vehicle was repaired promptly. They are very professional and efficient. My vehicle was repaired promptly. More

by junedollopac5 Verified Customer Verified Customer

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